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Northampton Volkswagen
Northampton, MA
907 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 907 reviews
August 22, 2019
Buy Your Car Elsewhere FIND SOMEWHERE ELSE TO BUY YOUR CAR! We purchased a used car from NoHo VW several weeks ago. We live in New York and were happy to solidify most of th FIND SOMEWHERE ELSE TO BUY YOUR CAR! We purchased a used car from NoHo VW several weeks ago. We live in New York and were happy to solidify most of the details over the phone before we came in. My experience after buying the car has not been a good one. We waited a few days to get the car delivered as it needed some brake service and were happy to wait while the issue was being taken care of. The dealership team was not responsive over the few days after the sale and was disappointed in this (big shock they weren't concerned about us after the papers were signed). On the first delivery attempt (8/5/19), the delivery driver came to New York and I spent several hours with him at the local DMV. When he arrived, all of the paperwork that I requested to be amended to show the correct mileage was not correct and ultimately, we were not able to register the vehicle. The car had to go back to Massachusetts. Several days later (8/7/19), a second delivery attempt was made with correct paperwork and the car was successfully registered. When the car was delivered to our home, there was noticeable damage to the rear driver-side bumper that was not present when we purchased the car. I immediately took photos and sent these over to both the Customer Service representative that we had worked with as well as the Sales Manager Ashley who handled our purchase on 8/7/19. The Customer Service representative confirmed receipt of these photos and let me know that the Sales Manager would reach out to me on 8/8/19 when she was back into work. It took a week to get a response. We were offered $150 to cover the costs. I had several estimates done locally and the repair came back at around $1100. I sent the estimates to the dealership and again get no response for days. Great way to treat your customers... More
by carbuyer388
Employees Worked With
Melanie Zoelck, Ashley Lewkowicz
August 10, 2019
Cassie is amazing I had a great experience at Noho VW! My car is toast, but they were nice about it. :) And the loaner is sweet! Cassie rocks. I had a great experience at Noho VW! My car is toast, but they were nice about it. :) And the loaner is sweet! Cassie rocks. More
by annathaema
Employees Worked With
Casandra Cloutier-Ham
August 05, 2019
Great experience and great car! Northampton Volkswagen was a fantastic dealership to to through. Everything went quickly and smoothly, and Grant was awesome! His taste in music and c Northampton Volkswagen was a fantastic dealership to to through. Everything went quickly and smoothly, and Grant was awesome! His taste in music and cars is second to none! More
by SkylerR96
Employees Worked With
Melanie Zoelck, Grant Goodwin
August 01, 2019
New Arteon I was shopping around for the best deal for a Arteon and one of the dealerships I went to wasn’t as transparent with me and I didn’t feel comfortable I was shopping around for the best deal for a Arteon and one of the dealerships I went to wasn’t as transparent with me and I didn’t feel comfortable so my friend told me to check out Northampton Volkswagen so I went and and I talked with Dwayne and he was very honest with me and I liked that so I bought from them when I went to pick my car up Dwayne has an emergency so his coworker OMAR helped me it was one of the greatest experience I had at Volkswagen More
by Arteon
July 31, 2019
Best experience Brandon at Northampton Volkswagen was very friendly, funny and nice to talk to while on my search for a better car . I was actually really nervous abo Brandon at Northampton Volkswagen was very friendly, funny and nice to talk to while on my search for a better car . I was actually really nervous about getting into a car payment, but luckily he was realistic with me and got me a great rate ! Thank you, I will definitely be referring VW and Brandon to my friends and family . More
by VW19
Employees Worked With
Brandon Meredith
July 31, 2019
Northampton VW I was lucky enough to have Brandon as my salesman, I wasn't going to make a decision when I first stopped in but he was straight to the point , funn I was lucky enough to have Brandon as my salesman, I wasn't going to make a decision when I first stopped in but he was straight to the point , funny and very attentive to what I said I was looking for. He made this entire process stress free and easy I recommend anyone on a car search goes to him! More
by jvw
Employees Worked With
Brandon Meredith
July 31, 2019
Jetta I came in with my family Sunday late at night and Dwayne greeted me with kindness I asked him if it’s okay we test drive a car for my daughter even th I came in with my family Sunday late at night and Dwayne greeted me with kindness I asked him if it’s okay we test drive a car for my daughter even though they were closing he said it was okay that they don’t close until the last person leaves and from there it was a very smooth transaction I will be buying my next vehicle from him and Northampton Volkswagen thank you Dwayne and Melanie for all your help! More
by DaughterCar
Employees Worked With
Melanie Zoelck, Dwayne Smith
July 31, 2019
RLine Jetta Phenomenal team at Northampton Volkswagen Dwayne made it so easy and simple for me I really don’t like the negotiations and I wasn’t sure I was going Phenomenal team at Northampton Volkswagen Dwayne made it so easy and simple for me I really don’t like the negotiations and I wasn’t sure I was going to get for my Jetta but Dwayne made it stress free and I got exactly what I wanted and they were upfront and straight forward with me I will keep buying from them thank you guys for my new Jetta More
by RLime
Employees Worked With
Dwayne Smith
July 31, 2019
VWAtlas I just got a new Atlas yesterday and it was such a pleasant experience working with Dwayne . He was helpful, knowledgeable and fun. I am thrilled with I just got a new Atlas yesterday and it was such a pleasant experience working with Dwayne . He was helpful, knowledgeable and fun. I am thrilled with my new SUV and the whole process was incredibly easy. More
by Atlas
Employees Worked With
Dwayne Smith
July 31, 2019
New. Car I was pleasantly surprised with the service I received from Dwayne and staff . His laid-back demeanor made the car buying process very easy. I would r I was pleasantly surprised with the service I received from Dwayne and staff . His laid-back demeanor made the car buying process very easy. I would recommend him to a friend! I appreciate you guys service at Northampton Volkswagen. More
by 10thVW
Employees Worked With
Melanie Zoelck, Dwayne Smith
