Northampton Volkswagen

A smile and handshake I can't recommend this dealership and one particular employee enough. Any time I've had a concern or a question about a vehicle, Grant Goodwin has alw I can't recommend this dealership and one particular employee enough. Any time I've had a concern or a question about a vehicle, Grant Goodwin has always been there for me. He's readily available with a smile, a firm handshake and is always up to share a good laugh. I would absolutely recommend Grant to my friends and family. More

Simple and easy process I started with a stressful situation with the car I wanted to trade in, and Grant and the whole team made the process of finding and purchasing a new I started with a stressful situation with the car I wanted to trade in, and Grant and the whole team made the process of finding and purchasing a new car so simple! A quick chat with Grant and he knew just what I was looking for, found it, and it was straightforward paperwork from there. There was no pressure, clear explanations of everything, and a stress-free time for me. Even the dealership itself is clean and pleasant to be in with a good spot to get work done during service and complimentary donuts for good measure. Definitely have been recommending to friends. More

19 Jetta I’ve been working with Dwayne for a few months and was undecided,but Dwayne was very understanding and not pushy I finally was ready to buy a car an I I’ve been working with Dwayne for a few months and was undecided,but Dwayne was very understanding and not pushy I finally was ready to buy a car an I am so happy with my new 19 Jetta R-Line!! Melanie helped me with my accessories and knowing all my features and options thank you Northampton Volkswagen! More

Tiguan I wasn’t sure about the new body style Tiguans but I wanted to try them out so I went down and met with Dwayne he was super nice and funny he told me I wasn’t sure about the new body style Tiguans but I wanted to try them out so I went down and met with Dwayne he was super nice and funny he told me about how the new Tiguan is a competitor in the market and is going to be a good seller and what sold me was the warranty and how he wasn’t pushy More

CP Audi We talked with Eric and came down one Saturday I talked with Dwayne the salesman they were having a big mailer sale and he still helped me and took hi We talked with Eric and came down one Saturday I talked with Dwayne the salesman they were having a big mailer sale and he still helped me and took his time and made sure me and my wife was taken care of and happy I will be buying my cars from Northampton Volkswagen from now on. More

Great setvice.t The service was great.very personable, extremely professional people.Very knowledgeable. I really got the feeling that the people I had to intetact wi The service was great.very personable, extremely professional people.Very knowledgeable. I really got the feeling that the people I had to intetact with cared about their customers.It is a company I would recommend to my friends and family if they are looking for a car. George Demsick More

Bakersgti Things went well, nothing crazy. Brandon seemed to know what he was talking about. They had the car I wanted at an aggressive price. My daughter will Things went well, nothing crazy. Brandon seemed to know what he was talking about. They had the car I wanted at an aggressive price. My daughter will buy a car from here because I think the process is smooth. Thank you. More

Cassandra was excellent. The dealership covers some important service issues--alignment check, multi-point inspection, video of inspection, and simple professional service. ( The dealership covers some important service issues--alignment check, multi-point inspection, video of inspection, and simple professional service. (The was was a nice extra.) The waiting room is clean and well provided. The service was complete and timely. As an automotive service professional for many years, I was impressed with their set-up and service. More

Pleasant experience Brandon, Todd, and Melanie were all very pleasant and easy to work with. The few questions I had were answered with professionalism, and the overall e Brandon, Todd, and Melanie were all very pleasant and easy to work with. The few questions I had were answered with professionalism, and the overall experience was very positive. They put me in a Golf R for a competitive price and helped me out with a good value for my trade. Would absolutely recommend any of them to friends or family. More

Great Service Department I've been getting my cars serviced at Northampton Volkswagen for over five years. I appreciate the personal attention from Cassandra (service advisor) I've been getting my cars serviced at Northampton Volkswagen for over five years. I appreciate the personal attention from Cassandra (service advisor), the free multipoint inspection where they email or text you the video of the inspection to you right after they complete it, and the fully appointed customer waiting area. The biggest plus is that they offer you a ride to work or back to your home if your car is getting serviced. This is very convenient for me since I live and work in Northampton. I also have a lot of trust in the expertise in the head technical adviser and master Volkswagen tech Rich Sherwood. He works hard to make sure your car is fixed correctly. Linda Howe in parts is also easy to work with and communicates well to make sure the parts you ordered arrive quickly and the service advisers get them quickly to install. I owned a 2011 VW Jetta Sportwagen TDI for six years but I did sell it back in 2017 because the money was too good that VW was offering. I ended up buying a late model Lexus, but I still get my Lexus serviced at Northampton VW due to the aforementioned details above. I hope this is a helpful review for anyone looking for a good service department in the Pioneer Valley. More