Northampton Volkswagen

WE ARE HAPPY ! We found what we were looking for on the internet at Northampton Volkswagen, I called, they confirmed that they did have, when we arrived there the g We found what we were looking for on the internet at Northampton Volkswagen, I called, they confirmed that they did have, when we arrived there the greeter introduced us to Rachel Cappella who was able to help us and great throughout the entire process. We are "seasoned: car buyers and have been down the road many times. Everything at this dealership was professional and smooth. I would recommend they highly. More

Grants Greatness I was part of the buy back program, and had a very hard time giving back Ted , my 2011 Volkswagen TDI Sportswagon , and finding a replacement that wou I was part of the buy back program, and had a very hard time giving back Ted , my 2011 Volkswagen TDI Sportswagon , and finding a replacement that would be comparable or better than beloved Ted, I met Grant , who took on the challenge with a great attitude and incredible knowledge of Volkswagen vehicles as well as many other vehicles on the lot . I worked with Grant for a while , test driving and looking at many vehicles on the lot, and he never gave up on me , knowing he would find a match to meet my expectations. Grant’s experience and professionalism kept me coming back to Northampton Volkswagen and eventually finding my brand new vehicle. I trust Grant because he listened to my needs, wasn’t pushing me into anything and was a great guide/resource throughout my new car purchase. I would recommend my friends/family to check out Northampton Volkswagen and ask for Grant because of my positive experience with him More

Quick, easy and low stress I had a really positive all-round experience purchasing a new Golf with Rachel at Northampton VW. She is responsive, a good listener, answered all que I had a really positive all-round experience purchasing a new Golf with Rachel at Northampton VW. She is responsive, a good listener, answered all questions I had openly and with no pressure, and put me at ease throughout the process. My interactions with the other staff at the dealership -- in particular, Melanie Zoelck -- were likewise positive. Rachel and her colleagues clearly understand that the car-buying experience doesn't have to fill potential customers' hearts with dread and anxiety. Their relaxed, helpful, and informative approach should be a model for other dealers in the area. I would certainly recommend contacting Rachel if you're in the market for a VW. More

VW 2015 Jetta All around great people to work with. Due to me coming in late on a Saturday we had trouble getting the deal done that day due to registry issues but All around great people to work with. Due to me coming in late on a Saturday we had trouble getting the deal done that day due to registry issues but they did all they possibly could. Months later still thrilled with my vehicle. Will be going there for all my service needs. Rachel was great to work with and would go back again. More

My new car Dwayne and staff was awesome it took some time to get my car but I understood it was the bank they updated me everyday on what was going on I was take Dwayne and staff was awesome it took some time to get my car but I understood it was the bank they updated me everyday on what was going on I was taken away that I got approved I will be buying my future cars from here More

Knowledgeable, Efficient, and Experienced Staff Our entire experience was positive from the moment we walked into the door through driving off the lot and beyond. Grant, our sales consultant, was ex Our entire experience was positive from the moment we walked into the door through driving off the lot and beyond. Grant, our sales consultant, was extremely knowledgeable about a full range of makes and models. He was helpful yet laid back, showing a genuine appreciation for automobiles, design, history, and the driving experience. The purchasing process was 100% electronic, as well, with smooth signing of all paperwork on a tablet as opposed to reams and reams of paper. Minor post-sale issue was resolved promptly and to our complete satisfaction. Highly recommended. More

No hassle purchase Drove three hours to buy this car and was not disappointed. Salesperson Grant met me at the door and quickly brought the car around for me to drive. I Drove three hours to buy this car and was not disappointed. Salesperson Grant met me at the door and quickly brought the car around for me to drive. I liked the car and after Grant agreed to repair some wheel scuffs easily arrived at a deal. This was an out of state purchase but all went well with that and Northampton Volkswagen staff even brought the car to me three hours away. The car and the wheel repairs look great and it was all very easy for me. I would definitely do this again. More

Easy and fun Jamie was very personable and professional while also fun , I was very happy with her sales process and the price of our Tiguan ! Good job Volkswagen Jamie was very personable and professional while also fun , I was very happy with her sales process and the price of our Tiguan ! Good job Volkswagen More

Great Customer Service I don’t have much experience in buying cars but I’m glad I was referred to Northampton Volkswagen! Brandon helped me decide which car was best for me I don’t have much experience in buying cars but I’m glad I was referred to Northampton Volkswagen! Brandon helped me decide which car was best for me and was genuine and patient. I was well informed and I am confident that I left with the perfect car for me! More

Valued Quality Service I thought this dealership did well on working for the customer and was thoughtful in understanding my needs. I spoke to Brandon M. who took the time t I thought this dealership did well on working for the customer and was thoughtful in understanding my needs. I spoke to Brandon M. who took the time to consider my criteria and related how his services could be beneficial for me. Although I hadn't purchased a vehicle at this first meeting, I felt confident in Brandon's expertise behind the car buying process and appreciated his time he took for my visit. The dealership has a greta atmosphere and shows their value through their employees - will be on my recommendation list for friends & family. More