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Northampton Volkswagen
Northampton, MA
911 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 911 reviews
February 13, 2016
Excellent Customer Service at Northampton VW I always receive excellent customer service at the dealership! I had a rental car and the service department arranged for me to drop off the car ther I always receive excellent customer service at the dealership! I had a rental car and the service department arranged for me to drop off the car there. More
by cgdonald
Employees Worked With
Melissa Thomas, David Butler, Ross LeBlanc
February 10, 2016
Serving my 14 year old Passat Wagon I had multiple issues that your service department handled in a most professional manner. I am reluctant to buy another car at this point and they we I had multiple issues that your service department handled in a most professional manner. I am reluctant to buy another car at this point and they went out of their way to do all repairs necessary. More
by loosh
Employees Worked With
Donna Starke
February 02, 2016
Outstanding Service on my 2007 VW EOS The service staff go out of their way to be helpful at all times. The mechanic that performed the repairs is so well trained and experienced! The at The service staff go out of their way to be helpful at all times. The mechanic that performed the repairs is so well trained and experienced! The atmosphere for customers who wait for their cars is so comfortable with free coffee & snacks. I love this dealership! More
by Cheri2
Employees Worked With
Ross LeBlanc
January 25, 2016
Worked with our budget We didnt think we could afford what we were wanting to buy. They worked with our monthly payment requests and ended up leasing a beautiful new car! We didnt think we could afford what we were wanting to buy. They worked with our monthly payment requests and ended up leasing a beautiful new car! More
by Jenvanmarie
Employees Worked With
Bill Aitchison
January 22, 2016
Great service and very helpful Your service is excellent. Ross is an excellent employee. Make sure you keep this employee. We have there twice for service and he gave us excellent Your service is excellent. Ross is an excellent employee. Make sure you keep this employee. We have there twice for service and he gave us excellent service. More
by stanleynwanda
Employees Worked With
Ross LeBlanc
January 17, 2016
Service was great! We went in with an appointment and the staff was very welcoming. It took a little bit over an hour; however, it was a Saturday afternoon a was great! We went in with an appointment and the staff was very welcoming. It took a little bit over an hour; however, it was a Saturday afternoon and we understood that they were busy. Plus, they informed of is this time frame which we appreciated so we were not sitting there waiting for it to be done. Awesome experience as always! More
by tpeluso
Employees Worked With
We are not sure of the employees name
January 14, 2016
Service of 2009 VW Jetta TDI This is the first time I had my car serviced by Northampton Volkswagen and I can say the experience was excellent in every way. They serviced my car i This is the first time I had my car serviced by Northampton Volkswagen and I can say the experience was excellent in every way. They serviced my car in a timely manor, were very helpful in going through maintenance items that needed attention and the parts and labor was very reasonable. Ross LeBlanc at the service desk was extremely helpful and friendly. I'll be bringing my Jetta to Northampton Volkswagen from now on when it needs service. More
by JoeK
Employees Worked With
Ross LeBlanc
January 13, 2016
Great customer service I brought my car in for service and they were punctual and prfessional. They had my car done within the time frame they told me and also helped with a I brought my car in for service and they were punctual and prfessional. They had my car done within the time frame they told me and also helped with another issue found during the service and set up the next appointment for me. More
by taw1974
Employees Worked With
Gabriel Hutchinson
January 09, 2016
Happy I appreciated the prompt service, even though I had no appointment and resolution of the problem. The staff were very helpful and the shuttle service I appreciated the prompt service, even though I had no appointment and resolution of the problem. The staff were very helpful and the shuttle service great. I have always been happy with the service I have received at Northampton VW. More
by gillm
Employees Worked With
Gabriel Hutchinson
January 07, 2016
Excellent service. Very friendly and helpful I had a great experience. It was a busy day si the car took a little longer than anticipated but Ross made sure to accommodate I had a great experience. It was a busy day si the car took a little longer than anticipated but Ross made sure to accommodate More
by Roldong
Employees Worked With
Omar Ali, Ross LeBlanc
