Northampton Volkswagen

Very out going pleasant made you feel at home. Went out if their way to give me the best deal. Fast friendly and efficient. Will highly recommend . if their way to give me the best deal. Fast friendly and efficient. Will highly recommend . More

Great team of employees! No smooth talking. Honest and upfront about everything! Kind, courteous staff! Clean dealership! Very friendly, even for a kid who had to wait through everything. upfront about everything! Kind, courteous staff! Clean dealership! Very friendly, even for a kid who had to wait through everything. More

This is my second new car bought from Northampton Volkswagen. Mark Flynn was my salesman both times. Mark is very professional. He is very thorough and addresses your needs and wants. He has show Volkswagen. Mark Flynn was my salesman both times. Mark is very professional. He is very thorough and addresses your needs and wants. He has shown me that he makes very good suggestions to solve any issues. Mark makes it easy and enjoyable to buy a car. Additionally, I have used the Service Department. It is easy to set appointments either online or by phone. Service is performed thoroughly and efficiently. Repairs and service are done correctly with just one appointment. I never have had to return for a second visit. I recommend Northampton Volkswagen without reservation. From Sales to Service to Customer Service to the Management this is a very professional organization. It's a great place to buy. More

This is my third interaction in buying/leasing a vehicle. I also have spent time at Northampton VW for service. People there are friendly and courteous. I expect them to be knowledgeable. I have had success I also have spent time at Northampton VW for service. People there are friendly and courteous. I expect them to be knowledgeable. I have had success with other vehicle makes but the people at Noho VW will bring me back again and again. If the service people tell me that it will take an hour, it takes 45 minutes. If sales people tell me they can not make a deal, they work hard to find away to make me happy. There is always a plan B and it always takes the customer in to account. Not every visit runs as smoothly as most of us would like. That experience is always followed up with apologies and explanations. Northampton VW is a good place, good people, good service, and a very good customer experience. SW More

I had a awsome time and would deff come back for another vehicle. I felt very at home and like the sales people actually cared. Jason LeClair and the others did a very good job vehicle. I felt very at home and like the sales people actually cared. Jason LeClair and the others did a very good job More

I originally went to Volkswagen to find out where the previous dealership had moved to. I was going to their new location to look at purchasing a vehicle. I was working on pulling into the dealership whe previous dealership had moved to. I was going to their new location to look at purchasing a vehicle. I was working on pulling into the dealership when my car decided it wasn't going to work any longer. Now I know that the weather was bad therefore the staff were busy addressing the needs of their employer during the course of daily business, but of the twenty or so men and women working only Jason had stopped to initiate any help at all not even concerned with making a sale at that point, he was more towards working on getting the car functional. When we determined that the car was not going to work further Jason's focus was not on "oh I have to move these cars too bad deal with it. It was on what can I do to help this individual get into a vehicle that A) runs and B) will be dependable. We worked diligently together to make it happen. I am holding the keys to a 2014 Jetta currently. As far as the description of the vehicle I am driving a Jetta S and Falon who works in partnership with the rest of the sales staff, sat with me to discuss the features of my car, helped me create a user account so I can see all of the information they have available for servicing, the next appointment planned. The staff have called to make sure that I am still happy with the car, I couldn't be happier and handled all of the communication needed to assess my trade in's, pay off a previous loan etc. More

i have visited with this dealership for over a period of seven months and looking to get out of a lease and mark flynn was the agent that i dealt with and when volkswagen extended their sign and drive prog seven months and looking to get out of a lease and mark flynn was the agent that i dealt with and when volkswagen extended their sign and drive program to the 6th of ja. 2014,mark contacted me and we were able to both agree on a buyout on my lease!! mark flynn was courteous and always ready to assist witout being pushy ......a true professioal in all sense of the word.....[ am completely satisfied More

I was pleased with everything about my experience at northampton volkswagen. The show room is very comfortable. I enjoyed the friendlyness of the employees towards me and each other. Mark treated me lik northampton volkswagen. The show room is very comfortable. I enjoyed the friendlyness of the employees towards me and each other. Mark treated me like a queen. I will take that any day. I will go back when I need another car.Thanks . Bonnie Rogers More

Everyone at Northampton Volkswagen has always been friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and come in later in the day to pay. It's typically friendly of them. I would definitely use Northampton Volkswagen. again, and would recommend them to anyone else. More

On Black Friday, I had been to 4 dealerships. When I walked into Northampton Volkswagen I wasn't sure I was going to buy a Volkswagen. Dan Guarnieri was the first person to greet my partner and I. He walked into Northampton Volkswagen I wasn't sure I was going to buy a Volkswagen. Dan Guarnieri was the first person to greet my partner and I. He wasn't overly aggressive in his approach to buying a car. I was under the impression he was very enthusiastic about the product he was selling. He talked in detail about the Volkswagen SEL. I thought the car sounded great but wouldn't be in my budget. He had this playful look in his eye and asked us if we wanted to try it out and go for a ride. Well, that was it. What a ride! The car handled well. All the extras were exquisite and I felt like I could just drive away with it right then and there. We went back to the showroom. He spent a few hours with us, going back and forth trying to work out the best deal for us. The Sel was not in my budget. Dan presented the Volkswagen SE with Connectivity. I couldn't begin to think I could afford this car either. He kept trying to work with me to make me feel I was in a comfortable position to enjoy a car that would really suit my needs and my dreams. Dan made the deal happen. I never felt compromised financially. When I picked my car up, I couldn't believe it was mine. Falon Dellario also gave me a warm welcome as she showed me how to use all the features in my car. Everyone in the dealership left me with a positive buying experience. I am looking forward to referring new customers to Dan. Already, I have had a few co-workers inquire as to where I bought my car. I have a few of Dan's business cards and will gladly hand them out to potentially new customers for him. More