Northampton Volkswagen

I was very excited to purchase a car. Things were going well. The price was great and then it went up. Because there were repairs that needed to be taken care of. There was a nearly $4,000 jump in the pric well. The price was great and then it went up. Because there were repairs that needed to be taken care of. There was a nearly $4,000 jump in the price. There seemed to be a lot of issues, I kept being handed off from one person to another. It was just overall a disappointing experience. More

I had been driving an awful car for WAY too long and I knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to d knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to do business with them. I walked into their showroom, and waited a good 5 minutes for someone to finally come & help me. Although the salesman I was working with seemed to be fairly knowledgable, I couldn't help but feel like he was blowing smoke. He had his "numbers man" quote me on a lease on a 2013 Jetta SE and he threw so many figures at me, my head was still spinning the next day. A friend of mine recommended Jason LeClair at Northampton VW, as she had purchased a VW from him recently. I called him to make an appointment, and I am so happy that I did. Jason's knowledge of the VW line of vehicles was great. He was able to answer all of my questions and he worked with me to get the best price. The staff at Northampton VW was fantastic - upon pulling in, someone was there to open the door for and greet me and from that moment I knew I was in the right place. After a couple of hours I had signed the lease paperwork for a brand new Jetta SE. They had the vehicle ready for me the next day. When I came to pick up my car, Ariel walked me through everything and even scrubbed a scuff off of my front seat herself. The sales staff there definitely went above and beyond to get me the car I wanted at the right price. I look forward to continuing to do business with these guys and have already recommended them to friends!! More

I have nothing bad to say. My experience purchasing the 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excel 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excellent!!! I'm very satisfied with the sale. More

Overall very good experience - 1st time I used this dealership. They even detected a problem created during my last visit to another VW dealership. The appointment was on time, they finished within t dealership. They even detected a problem created during my last visit to another VW dealership. The appointment was on time, they finished within the time indicated, and reviewed the service performed in detail. More

Looking into possible replacement for my Corolla, so I'm considering a Golf. Had a pleasant chat about the specifics (Volts being one of the only brands to retain value like Toyota) and was pleased with I'm considering a Golf. Had a pleasant chat about the specifics (Volts being one of the only brands to retain value like Toyota) and was pleased with the calm and articulate manner of customer service. More

I wanted to surprise my wife by buying her a new vehicle. In my research I discovered Jason LeClair, of Northampton VW. His knowledge of the products and his ability to accommodate my special requirements we In my research I discovered Jason LeClair, of Northampton VW. His knowledge of the products and his ability to accommodate my special requirements were superb. He was able to secure the best price for my purchase, especially since other dealers were also competing. A surprise birthday present...this venture was not easily pulled off. However last weekend Jason LeClair delivered a 2013 VW Beetle convertible for my wife's 60th birthday party, bow and all! My wife was thrilled, to say the least. Jason's attention to detail, professional manner and promptness of response were factors in my decioiosn to buy from this dealership. Jon Rodgers. 413-320-3103. More

I had a very good sales experience with Northampton Volkswagen in general and specifically with my salesperson Mark Flynn, who made the process very comfortable and easy. He was very knowledgable rega Volkswagen in general and specifically with my salesperson Mark Flynn, who made the process very comfortable and easy. He was very knowledgable regarding the Volkswagen line and took his time to explain the features of the Toureg I was interested in and ultimately purchased. Excellent service was continued following the sale with a thorough introduction of the details of the car and on a return vist for installation of a roof rack and inspection sticker which were done on time as promised with courtesy shuttle. I would highly recommend both the dealership and Mark in particular for your vehicle purchasing needs. More

Great customer service! Jason is the best car salesman I have ever met. Excellent car buying experience - I would definitely recommend friends and family to Northampton Volkswagen. have ever met. Excellent car buying experience - I would definitely recommend friends and family to Northampton Volkswagen. More