Northshore Toyota

I did not purchase my vehicle here, but bring it here for service, I recently had a software upgrade recall, called dealer ship and made appointment to bring in. Was told it would take 5-6 hours so dropped service, I recently had a software upgrade recall, called dealer ship and made appointment to bring in. Was told it would take 5-6 hours so dropped it off at 7:00am. Called at 2:30pm to check on progress and was told it was not ready and I would be called when it was ready. I live 30 minutes from the deealer and traffic at that time of day starts getting bad so I decided to have my wife drop me off and wait there since we were past 7 hours anyway. Arrived at dealer and was asked by pre service desk what I needed, told person I was waiting on my car service and asked of the status, he went to another service desk and asked of the status, the service person looked at me and told me that he told me he would call when it was ready. I told him that it was rediculous that it take that long for the update, he told me it could possibly take till tomorrw (which I had not been made aware of) then he told me if I wanted he could give my care back to me right now and I could go. I said I would wait a while longer being I had that much time invested already. I then went to the parts department to see if the air filters for the hybrid batteries were available. I had requested some about three weeks earlier and they told me they were out of stock and that no one had ever requested one as it was rare to change them, at that time I forgot about it thinking I could get a third party filter or order from Toyota, but I couldn't, it is a dealer item and even Toyota will refer you to a dealer to order it. So I asked to order it and let me know when it comes in. I find it negligent on this dealer or Toyota for not having the required maintenance parts required for the vehicles they are selling, and disapointed in a staff that has no clue of the logistics some of their customers have to manover through to get serviced. More

This is my 3rd car purchase for Northshore Toyota, I would highly recommend them for their professionalism and honesty. Logan the Sales person and Gary the sales manger did an incredible job leading me would highly recommend them for their professionalism and honesty. Logan the Sales person and Gary the sales manger did an incredible job leading me through the selection and buying process. They found exactly what I needed and the perfect fit for my budget. They made the car buying process seamless and a great buying experience. I would highly recommend working with them. More

Salesman Michael was very knowledgeable about vehicle. Very clean showroom. Michael also stayed late and made sure we were taken care of. Very clean showroom. Michael also stayed late and made sure we were taken care of. More

The best car buying experience we have ever had. Colby was awesome. We really appreciate their hard work. Colby was awesome. We really appreciate their hard work. More

Friendly courteous easy to access dealership no delay in showing vehicle and paperwork went smoothly showing vehicle and paperwork went smoothly More

The service department is one of the worst I’ve experienced from a car dealership. After scheduling an appointment for an oil change, it took them over four hours to accomplish the simple task beca experienced from a car dealership. After scheduling an appointment for an oil change, it took them over four hours to accomplish the simple task because they kept working on walk ins while my vehicle sat around. And today I was told my vehicle would be ready between 3 and 4 pm, but when I showed up at 4 pm the truck was still outside in the parking lot. When I got here and asked about it, they then decided to bring my truck into the garage and start working on it. More

Friendly, very professional and taking good care of customers. You are in good hands for sure. customers. You are in good hands for sure. More

Horrible Service dept and customer service. .Drive to Team in Baton Rouge. Transmission service wait all day back and forth. Get home fluid all over concrete and underside of truck. Unacceptable .Drive to Team in Baton Rouge. Transmission service wait all day back and forth. Get home fluid all over concrete and underside of truck. Unacceptable More

Simple and fast loan process. Great selection of cars. Nick is best car salesman. Chris wonderful loan manager. Great selection of cars. Nick is best car salesman. Chris wonderful loan manager. More