Northside Chevrolet

Made an appointment for 10:00 AM to perform an oil change on my 2015 1500 Silverado High Country. Of course they tried to upsell me on various additional services that would have cost me an additional $2500 on my 2015 1500 Silverado High Country. Of course they tried to upsell me on various additional services that would have cost me an additional $2500+. Even though I made an appointment at 10:00 AM my vehicle wasn't done till 2:00 PM. I have purchased two vehicles from this dealership and have been having my friends and family purchase here. I've been a loyal customer since it was called Tom Benson Chevrolet, then Alamo City, and now Northside. It saddens me to see that the customer service has steadily been on a decline. I live on the far west side of San Antonio and would drive 45 minutes just to go to this dealership because of the customer service. After this last service I will not be going back to this dealership nor will can I recommend it to anyone else. Which is really to bad as I am looking at trading in my current High Country and purchasing a new 1500 High Country. More

Bought a 2020 Corvette yesterday from Northside Chevrolet. After months of researching the process of buying/waiting on other dealerships list. I visited NS Chevrolet and met Mr.Emilio Gonzalez, Th Chevrolet. After months of researching the process of buying/waiting on other dealerships list. I visited NS Chevrolet and met Mr.Emilio Gonzalez, The Corvette Specialist. He was the absolute best salesman that I have encountered during my journey of procuring my Corvette. It was a wonderful experience and highly recommend him to Corvette enthusiast!!! Thank You 🙏🏽 The King’s More

Brought my 2017 Silverado in for some warranty service. They had my truck for 9 days. Timeline was based on authorization of payment from my warranty company. No issue with the work performed. When I ca They had my truck for 9 days. Timeline was based on authorization of payment from my warranty company. No issue with the work performed. When I came to pick up my truck the inside had been ransacked. Everything in the dash board was thrown on the front seat. Items from the center console were thrown on the floorboard. About $20 worth of loose change was missing. Items stored in the bin under the rear seat were thrown across the back floorboard. An iPod and a credit card were missing from the truck. The disposable dealer floor mat and other trash, including disposable masks were left on the drivers side floorboard. I made the service dept cashier aware. She came out and looked in the truck. She told me she would notify the manager. As I continued to go through the truck and discover missing items, I went back into the service dept and notified the manager. He explained that there had been some break ins at the dealership. He said there was nothing he could do and that he was not liable for my losses. He also stated that no one in the service dept was responsible. However, there were no signs of forced entry into my truck. I concluded that the truck was entered utilizing a key or it was negligently left unlocked. Either way, I do believe the dealer should accept responsibility for my losses. No type of restitution was offered. Only a denial of responsibility. I will not be returning to this dealership because I do not have any confidence that my truck will be protected while it is in their care. More

Told oil change was $59, actually cost $69. Should have been told upfront about total cost. Previous service experience with Ralph Diaz and JR Rosales on my 2011 Suburban and 2015 Tahoe was very good. When been told upfront about total cost. Previous service experience with Ralph Diaz and JR Rosales on my 2011 Suburban and 2015 Tahoe was very good. When they told me what something was going to cost, it was actual cost. This is similar to a cable provider with the extra adds. Not happy with communication. It is a small thing, but impressions are determined by the small things. I am buying a new Suburban next spring and it will not be from this dealer. More

The worst auto body shop ever ! Do not take your car they will damage it and not make it right ! Stay away from service adviser Cathy ! Or manager Lopez ! Stay away corvette owners !!!!!!!’ will damage it and not make it right ! Stay away from service adviser Cathy ! Or manager Lopez ! Stay away corvette owners !!!!!!!’ More

I had a bad experience here recently. I’ve been coming here for some time and service has been adequate. But, on a recent visit, they couldn’t find my warranty info that should have been on file and blame here for some time and service has been adequate. But, on a recent visit, they couldn’t find my warranty info that should have been on file and blamed it on a system change and then blamed it on ME that I didn’t have my warranty paperwork so I would have to pay out of pocket. Then, the sales clerks were not responsive when I needed to speak to finance about my paperwork. I called multiple times in an afternoon to get connected with someone (I left my info and they of course never called me back). Mask use in the sales side was also poorly executed. Sales clerk had her mask off multiple times that afternoon when I was there and the finance rep didn’t want to wear one in a small office! (saying their business didn’t require one in an office which is ridiculous if that is true - to not wear a mask in a small space with poor air flow!). I had tell them I was in health care just to put it on - which shouldn’t be the case). Sadly - I would no longer recommend this dealership to others after this experience. Please do better next time - do better for your customers and staff. More

Terrible Customer Service.... Very Rude and unhelpful for no reason at all... Dean Hardy and Cody are the managers and I wish the owners would read these complaints and reviews... no reason at all... Dean Hardy and Cody are the managers and I wish the owners would read these complaints and reviews... More

Worst experience ever. purchaseď 2020 Çoloraďo, drovè it for 2 wks then went into shop. One month later they found it after 50 phone inquiries. for 2 wks then went into shop. One month later they found it after 50 phone inquiries. More

Finance guy added $7500 extra fees that we did not want on the purchase of a used truck. I’m still trying to get this resolved. BEWARE on the purchase of a used truck. I’m still trying to get this resolved. BEWARE More

I stand corrected! I had a bad experience the first time I went to Northside Chevy, I received a text from the asking how my visit went and I told them not very good. Th I had a bad experience the first time I went to Northside Chevy, I received a text from the asking how my visit went and I told them not very good. They asked for a second chance and set me up with a sales associate Johnathan and sales manager Cody. Wow what a difference! they blew me away with their professionalism. Needless to say I am now there proud new owner of a charger R/T. They gave a me a great price,. awesome traded value and offered me with an extended warranty that I could not refuse. The finance associate made all the paper work very easy ( Mr. O sorry I could not spell his name). This all happen because of one woman's determination that I had a good experience. So thank you to her she set the whole meeting up! More