Northside Chevrolet

I along with at least 4 others had to wait for over 3 hours for an oil change. When I talked to the rep Jessica Erwin, she stated "It happens". I informed her that she could have notified me about the de hours for an oil change. When I talked to the rep Jessica Erwin, she stated "It happens". I informed her that she could have notified me about the delay. She stated, "Maybe next time I will think about it". WFT! When I asked for a manager she stated in a sarcastic voice "they are all out for lunch". When I ask to speak to the GM she stated he was also gone. WOW! So she got a sales rep to talk to me. She also informed me that the person who sat behind her was her senior rep. But he put his head down like an ostrich with his head in the sand. Jessica Erwin said I could go to Jiffy lube if I wanted better service. I informed her that I have owned a Chevrolet vehicle for over 30 years. She said you are welcome to buy from someone else. I relayed her recommendation to the sales rep. He did not dispute her recommendation he just said "Even though you had a 10 am appointment the other vehicles wanted more service". I just came in for an oil change why did it take over 3 hours? These people have no customer service. They lack respect for long-time loyal customers. I welcome a manager to reach out to speak with me. Most likely they won't. More

BUYER BEWARE! ! I was lied to and my credit score has suffered. Salesman and finance guy both lied to me about running my credit one time only through my own bank. ! I was lied to and my credit score has suffered. Salesman and finance guy both lied to me about running my credit one time only through my own bank. Then said my bank denied me. Referred me to their ken preferred bank which had a higher interest rate. I found out days later that my credit had been run 4 times and never through my bank. I even offered my own financing and they said they used my bank as well and that was when they supposedly got the denial. I so upset that I don’t even want my truck anymore. I hate that they get credit for a purchase I was conned into when I could have got my own bank to approve me for a better rate. HORRIBLE EXPERIENCE AND BUSINESS THIS DEALERSHIP HAS ESTABLISHED. More

Great staff. Quick service and a clean waiting area! Highly recommended. Garrett is a big plus to work with. Quick service and a clean waiting area! Highly recommended. Garrett is a big plus to work with. More

I have never experienced such disrespect from a car dealership before coming here. Waited over an hour for an appraisal. Received sexist comments from Sales Advisor, "Cris." After finally having my key dealership before coming here. Waited over an hour for an appraisal. Received sexist comments from Sales Advisor, "Cris." After finally having my keys brought back to me, we were greeted by the very snarky Sales Manager, "Marcus Anderson." He was told we didn't want to hear any spiel about the "mandatory protection package" (which was only ONE of the many reasons we walked from a deal). He then very sarcastically stated he was "just coming to thank us for coming in." After we continued to walk towards the exit he then said "and don't bother coming back." The utter disrespect and unprofessionalism that was shown by this man was ASTOUNDING. Some choice words were said by the other member in my party that were, admittedly, uncalled for, however, Marcus continued to spew back at us and continued to push buttons like a child. He told us to leave and get off of the property, which we had been trying to do but they had my car keys. They would not tell us where my car was and after walking around the parking lot looking for it, we went back to ask where it was. Marcus would not let us in the building and kept telling us to leave. Marcus said he would have us arrested for "criminal trespassing.' I told him "we can't leave if you don't tell me where my car is." Marcus told us to find our salesman (Joseph Alvarez, who was the ONLY decent human being at this dealership). Joseph was walking up to the entrance with another customer, I stepped away from Marcus as he continued to threaten to call the cops, to speak with Joseph about where my car was. Joseph calmly guided me away from the conflict and pointed me in the direction of my vehicle (which he parked in the shade specifically so it wouldn't get hot). As my party and I were walking towards my car, Marcus continued to yell at us to never come back and he was calling the cops to have us arrested for criminal trespassing... AS WE WERE WALKING TO THE CAR TO LEAVE. HOW this place is still operating is beyond me, but Joseph deserves a raise for maintaining a calm demeanor and continuing to be professional. More

Great customer service, good communication at all times, effective diagnosis and excellent care for my vehicle. effective diagnosis and excellent care for my vehicle. More

Great service and salesperson the best he did and awesome sale and job with us sale and job with us More

Finance department does not return phone calls or emails. My car was a total loss. I purchase a warranty from the dealership. Signed and completed a cancellation form. I send it back to finance department. A My car was a total loss. I purchase a warranty from the dealership. Signed and completed a cancellation form. I send it back to finance department. A week later, no respond to my email. I have to speak to a Sales Manager to get a respond and answer. The operator writes your name and number down in order to leave a message. You call back, they transfer you to two different people and it goes straight voicemail. You call them mobile, no answer. I bought this car out of state. I can't afford to travel hours and hours away to a respond. This is unacceptable. This is very frustrating as a customer. All I need is answer to my question and money back from the warranty I purchased with this dealership. I never leave reviews, but this is unprofessional. Till this day, nobody has called or responded to my emails. Be careful before you purchase from this dealership. More

Thank you Kody Kent. Customer Service and maintenance was great. Northside Chevrolet. Thank you Kody Kent. Customer Service and maintenance was great. Northside Chevrolet. Thank you Kody Kent. More

The salesman I dealt when I got my truck was wonderful was very polite, kind, patient, and knowledgeable. The management team and the finance offices are slow to respond and don’t seem to care about you a was very polite, kind, patient, and knowledgeable. The management team and the finance offices are slow to respond and don’t seem to care about you after you make a purchase they are the worst part about the dealership More

Very please with my result from Northside Chevrolet. Joseph A was very helpful and honest. He was able to get the results that I requested. I would use Northside Chevrolet again. I was able to speak wit Joseph A was very helpful and honest. He was able to get the results that I requested. I would use Northside Chevrolet again. I was able to speak with Marcus as well who was very professional and knowledgeable as well as VERY helpful. -Matthew D. More