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Northside Chevrolet
San Antonio, TX
155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 155 reviews
December 15, 2021
The biggest issue with this service department was the time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below. Pros: - Service was completed - Service consu time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below. Pros: - Service was completed - Service consultant was pleasant Cons: - Timing It took this service department from 10:15 am to 3:15 pm, 5 HOURS, to complete an oil change and tire rotation. I scheduled my appointment online and was told when I arrived that it might take up to 3.5 hours. I was not happy but needed the oil change today and assumed it might include something like a basic exterior wash for the time. At the 4-hour mark, I called the service department to get an update. After a few moments of not being able to find my car, I was told to give them another 1.5 hours to complete the service. - Price When scheduling my appointment online, the dealership was offering a coupon for $29.95 + tax. The only fine print, directly from the coupon, was, “Tire balancing, tax, and more than 6 quarts of oil extra.”. Since I did not see a line item for tire balancing or more than 6 quarts of oil, I asked why I was being charged $12.89 more than the coupon, before tax. I was told that prices have gone up and they could not honor the coupon price. If that is the case, the coupon needs to be removed from the website. - “Shuttle” I advised the service department I would be waiting there for my car. It was at that point they offered a shuttle, via Lyft, within 10 miles of the dealership. I opted to take them up on the offer, but just across the highway to the mall. At 4.5 hours, I ended up walking back to the dealership since my phone was about to die so there was no way I would be able to coordinate the shuttle back between the dealership and Lyft. At the time of payment, I see a charge for, “Incidental Reimbursement” in the amount of $5.67. I can only assume this was for the “shuttle service” they would take care of within 10 miles. - Lack of attention to detail When I received the bill, I noticed a charge of just over $22 for 2 bolts. I knew I would have to pay for the bolts but remembered the conversation advising it would be around $4 and change, per bolt. I had to ask why the charge was so high before they even noticed it. Lastly, upon getting in my car, I noticed in the 5 hours they had the vehicle, no one could be bothered to reset the oil life indicator as it was showing 31%. More
by Jhickey319
Employees Worked With
Service Department
December 01, 2021
Fabiola is the salesperson you need when buying a vehicle. Excellent service experience. I will definitely come back and I strongly recommend Fabiola. vehicle. Excellent service experience. I will definitely come back and I strongly recommend Fabiola. More
by Mark
Employees Worked With
Fabiola , Laura Cortez
December 01, 2021
Fabiola and the team at Northside Chevrolet were very professional and responsive to what my family needs were and helped accommodate us appropriately. Out of all my years of buying vehicles this was by professional and responsive to what my family needs were and helped accommodate us appropriately. Out of all my years of buying vehicles this was by far the fastest service I have ever received. Great job and a big thanks to the team at Northside Chevy! More
by alexanderaleman91
Employees Worked With
Fabiola Esquivel
November 30, 2021
Ms. Fabiola attend us with excellent service. She definitely helped us what we were exactly looking for. Highly recommend going to her and big plus she knows English and Spanish. definitely helped us what we were exactly looking for. Highly recommend going to her and big plus she knows English and Spanish. More
by Mr. Cleto
Employees Worked With
Fabiola Esquivel
November 19, 2021
New vehicle sales person unprofessional. Working with me on a truck and then sold it to someone else. Ran my credit for nothing. He did not even give me the figure on what the truck would cost or what the on a truck and then sold it to someone else. Ran my credit for nothing. He did not even give me the figure on what the truck would cost or what they will give me for my trade before he ran my credit. Lack of knowledge More
by charlott.holub
Employees Worked With
Cristobal Cavazos
October 14, 2021
Overall a good experience. Repairs on my vehicle were finished sooner than expected. Friendly staff. Followed up with me and informed me of other services that were recommended. finished sooner than expected. Friendly staff. Followed up with me and informed me of other services that were recommended. More
by mendoza.gloria
Employees Worked With
Laura Cortez
