There are good people here but unfortunately the typical stereo type of the "car dealership" are true here also. Pricing games with dealer add on's, finance add on's, and etc. The dealer add on's are SCAMS!! Just a way to get their price up to where they want no matter the so called "bonus cash or any other incentives" they may offer. My family has bought several vehicles from this dealership only cause the distance factor and location. If there was another dealer closer or one who happen to have the right one I was looking for, I would had gone there. The sales manager argued with us about the fact we were disputing have to pay for the dealer add on's more than he was trying to sell the vehicle. Another sign of shady business and one manager who I think is the Fleet or Internet sales told me " You drove all the way up here to dispute something" even though I was coming to drop off a family member for service. Just plain rude and certainly not customer friendly! The last vehicle I bought from this dealership will be my last, due to the experience. I was told to come up and make a deal and get an offer for a trade in. Keep in mind I had received a letter stating I would “receive Top Dollar" for my trade. That was further from the truth!!!!! They offered me bottom dollar cause " the person who grades cars was gone" so I guess I was either given a low bid cause they didn’t know what they were doing and or the top dollar was a scam just to get you in the door. I drove off and left, then on the way home the salesman/middleman calls me and asks why I left. I said because you said we couldn’t make a deal and shook my hand. Typical, why can’t you just be HONEST for once and be transparent, but I guess it’s easier to scam people and make more profit then to sleep good at night and know your honest. I could go on and on, but bottom line is don’t go to this place, and if you do bring a cpa, a lawyer, and a ford rep on cell phone to aid in knowing the lies, scams and pricing misleading.