Northside Ford

Michael Salazar was great. He was very professional, courteous. He found the exact car we wanted, the escape xlt in silver with black interior and sync, had the keys ready when we showed up. He was ve courteous. He found the exact car we wanted, the escape xlt in silver with black interior and sync, had the keys ready when we showed up. He was very easy to deal with as well. The management was very courteous as well. More

The sales agents were very helpful, knowledgable and friendly. Overall, I had a good experience. A rating of 4 is due to the financing part of my experience. I was under the impression from Ford's adver friendly. Overall, I had a good experience. A rating of 4 is due to the financing part of my experience. I was under the impression from Ford's advertisement that the Ford Advantage Plan was available for new purchases at no additional cost. When it came to our financing, we put $10,000 down (cash) and financed approximately $7,000. We were not able to finance with Ford Credit at the same rate as other lenders. We were told that it would be a 7.9% interest rate if we were to finance with Ford Credit. The other lenders were between 4-5%. We opted to finance with one of the other lenders due to the additional cost in interest with Ford Credit. However, we were informed that we did not qualify for the Ford Advantage Plan unless we used Ford Credit. I feel that the Ford advertisements are misleading in this respect. I would have liked more information explaining the details of the program. I still question whether we should have qualified for the Ford Advantage Plan. More

Wayne was by far the easiest to deal with (after almost 60 days of shopping) and the most straightforward in discussions. Frankly, he was the reason I purchased from this dealership and it is he that I wou 60 days of shopping) and the most straightforward in discussions. Frankly, he was the reason I purchased from this dealership and it is he that I would recommend to others. The finance individual did not push extended warranties too hard, but was very evasive about the gap insurance he was attempting to hide in the paperwork detailing final price. I had to repeatedly ask why the bottom line total was differen than negotiated with Wayne and eventually got a straight answer that he had included gap insurance. The financ eperson's goal was to focus on monthly payment range written upon on the preliminary paperwork (which I had not signed or initialed) rather than the negotiated price. More

I planned to stop at two dealerships: Ford and Dodge. Northside was my first stop, so I was intent on reaching key decision points rapidly to make best use of time. Representatives at Northside gave me a Northside was my first stop, so I was intent on reaching key decision points rapidly to make best use of time. Representatives at Northside gave me an immediate welcome that came across as sincere, not contrived. When shopping for a truck, I drive the agenda or leave the dealership if a salesman tries to take charge. The staff did a superb job of supporting my efforts to reach a decision, so I stayed and bought an F-150. Actions by the dealer that were decisive in my decision included: *Advertised a good price and backed it up with action---honesty counts big in my book. *Offered a fair trade in number for the market we are in---no effort to off set a discounted price with a poor trade in offer. *Able to shape the outline on a possible deal on the internet: though details were not fully defined, the dealership was bold enough to lay out potential ways the negotiations could go. This was a "go/no go" point in my exploration of Northside Ford. Sales staffs who use the internet to get people into the show rooms absolutely will never get people like me to come in. We use the internet for commerce, not a "come on". *Presented a facility that is clean, well maintained. Important to car guys like me. Filthy dealership suggests sloppy shop for follow on work to new vehicle. *Staff: this is a well managed business that looks out for its people. Any business that invests in people gets my attention as the good morale will spill over into matters that benefit me when I go down the road of vehicle ownership. Hope this helps, and is the type of input you are looking for, Jack More

Wayne knew his product and his pricing. Although he told me the offered price would not be beaten in this area, he was not offended that I shopped. I shopped hard and found he was correct. He was polite, co me the offered price would not be beaten in this area, he was not offended that I shopped. I shopped hard and found he was correct. He was polite, courtious and supportive, all the while of my search. Very businesslike and no high pressure BS. Just what I wanted. Best regards, Lee More

Matt was the dealer representative when I bought my new 2008 Mustang. He was no-pressure type, and made the sale paperwork seem so easy. The dealership lot was very clean; display cars were all very clea 2008 Mustang. He was no-pressure type, and made the sale paperwork seem so easy. The dealership lot was very clean; display cars were all very clean. Matt was very friendly; I will buy my next vehicle from him. More