Northside Ford

Vivian provided outstanding customer service. After describing the vehicle I wanted, she promptly led me to an exact match. Never once did I feel pressured to buy nor was I influenced to purchase a mor describing the vehicle I wanted, she promptly led me to an exact match. Never once did I feel pressured to buy nor was I influenced to purchase a more expensive alternative. Her friendly demeanor and laid back attitude provided a relaxed atmosphere making an often painful experience pleasant. Highly recommended More

This was the best experience we have ever had buying a new car. We bought an Escape from this same place in 2009. Robert was way above the normal salesman in every way. He was very informative and straigh new car. We bought an Escape from this same place in 2009. Robert was way above the normal salesman in every way. He was very informative and straight up with us. He went over every single thing about this Escape, answering every question to our satisfaction. His friendliness wasn't fake and he was very quick about getting things done. The whole deal was done in a quick and efficient manner. We were given a great price and a very good deal.This will definitely be the place we come to in the future for our vehicle needs. Robert is also very professional and a great asset for this dealership. Hopefully, he is recognized as such.Thank you for caring what we think and thank you for this awesome new vehicle. Gail Pfluger & William Pfluger 12/24/2012 More

David was very friendly and a good listener. He took a lot of time with my wife and I to show us the options and work out a deal that we were comfortable with. We are very happy with the car that we boug lot of time with my wife and I to show us the options and work out a deal that we were comfortable with. We are very happy with the car that we bought. I would definitely recommend Northside Ford and David Lyons to others. More

Northside ford was very responsive to my request to work with USAA. They found multiple cars that fit my interest and worked within my budget. with USAA. They found multiple cars that fit my interest and worked within my budget. More

During my time I have purchased a variety of vehicles. Let me say this...This by far has been the most painless and easy purchase I have ever made. The dealership and Dino Urdiales are top notch in my bo Let me say this...This by far has been the most painless and easy purchase I have ever made. The dealership and Dino Urdiales are top notch in my book. I traveled various dealerships in San Antonio and have had encounters with pushy salesman, obnoxious, and some that do not even know the vehicles they are selling. Dino never pushed and was professional at all times and I highly recommend him to anyone wanting a new Ford. The sales manager which I did not get his name was also great in working rebates in my purchase. I did not feel cheated walking out the door as I usually do when I purchase a car. I felt good and had secured a great deal and was all smiles as I drove my F150 FX4 off that lot! I will definitley become a loyal member to Northside Ford from this point on. More

Great experience. Cody Rokahr contacted me in response to an Internet query. He located the vehicles we were interested in before we arrived and met with us at a time we chose, VERY NICE! He worked with to an Internet query. He located the vehicles we were interested in before we arrived and met with us at a time we chose, VERY NICE! He worked with us as we carefully reviewed and then made final selection. We were not rushed or coerced into a vehicle we didn't want. We got EXACTLY what we wanted. We LOVE our new Escape/Titanium! THANK YOU Cody Rokahr and Northside Ford. More

Larry was pesistent but not pushy. He offered repect without pandering us with the usual goofy sales techniques. He also kept to the schedule that he promised us up front. I asked for a reasonble price without pandering us with the usual goofy sales techniques. He also kept to the schedule that he promised us up front. I asked for a reasonble price and was given that. We closed the deal, switched vehicles and drove home. Pleasant afternoon. More

This was my most positive car buying experience to date. Scott and Charlie were extremely helpful and did not pressure me to buy a vehicle. They were interested in finding me a quality vehicle that met my Scott and Charlie were extremely helpful and did not pressure me to buy a vehicle. They were interested in finding me a quality vehicle that met my needs. I am a very well qualified buyer and would have left if I felt any pressure to buy a vehicle. I expected to pay a fair price for a quality product with no drama. Northside Ford met this expectation without pressuring me. Scott Saltz even met me on his day off to ensure my car was detailed and the sale was closed out. This dedication is what builds and sustains customer loyalty to the brand and the dealership. By the way, the Northside detailing shop is amazing! The person in charge is a perfectionist who ensures his staff autographs their work with excellence. I witnessed him give my car the "white glove" inspection and it was perfect upon delivery. I take great pride in my work and attention to detail is the hallmark of my trade. I am very happy to do business with a dealership that values service and excellence. Charlie and Scott have mastered the no pressure sales approach and maximized their opportunity to serve their customer. Northside Ford should value these customer-facing employees. I never thought I would have a positive car buying experience but Scott and Charlie at Northside Ford set a new benchmark. More