Northside Ford

Both Connie and Vivian were good listeners and attempted to identify my preferences and explain how various features and/or models might fulfill those preferences. If anyone in upper level management re to identify my preferences and explain how various features and/or models might fulfill those preferences. If anyone in upper level management really cares about my response and takes the time to note these comments, I would submit the following: I am aware from dealing with Ford dealerships over the past 25 years that customers may go away feeling they have been "pushed" or "manipulated" by the overall complexity of the paperwork and finances (or other frustrations), yet these items really have little to do with areas the sales person can control. Penalizing sales people when there is a "less than perfect 5 score" suggests management is not really concerned with the real customer reactions, but the objective is getting the desired score. That further frustrates any negative feeling a customer may have and PREVENTS the customer from being able to really "rate the company." Why should sales people be penalized for things they can't control? The same inappropriate "conclusions" derived by the rating system apply to the customer service people who get penalized when someone actually doing the service may be the controlling entity. It's a failed system. Please change it (if mgmt really wants to know how customers feel "about the dealership." More

This has been by far the most pain free car buying experience I've had. Ben Eason was was very helpful in helping be find the right car for me. I explained to him going in what I was looking for and experience I've had. Ben Eason was was very helpful in helping be find the right car for me. I explained to him going in what I was looking for and he he found it. He knows the cars and while I did not buy the most expensive car on the lot, I was treated like I had done so. Ben also took time to explain the different systems (cruise control, Sync info, dashboard info systems. I never felt that I was being rushed, yet everything to do with purchase seems to have been completed. Great experience! More

As I approached the dealership the employees were very welcoming and made me feel comfortable. Employees were very knowledgeable of the vehicles in the lot and answered any question with an exact answer t welcoming and made me feel comfortable. Employees were very knowledgeable of the vehicles in the lot and answered any question with an exact answer that satisfied me. Employees took the time to let me drive and get a feel for several vehicles which helped me in the decision of my purchase. More

Daniel was super friendly and great to work with. He worked very hard to get us into the right car. We had a few bumps along the way which delayed the process, but Daniel never gave up. He kept in tou worked very hard to get us into the right car. We had a few bumps along the way which delayed the process, but Daniel never gave up. He kept in touch with me, answered all my questions as things came up, even while he was on vacation. Everyone was very kind and so helpful. I really appreciate the hard work and attention that we recieved at Northside Ford. Great group of people!!! More

Both David and Marc were very friendly and helpful. David and Marc took the time to listen and and understand what it was that we were comfortable with. It was a en- joyable experience. and Marc took the time to listen and and understand what it was that we were comfortable with. It was a en- joyable experience. More

Purchased car under Z plan, so no haggling. Salesman discussed the car's features at length, even after we had signed our life away, as we spent another hour in the car going over numerous items. He gu discussed the car's features at length, even after we had signed our life away, as we spent another hour in the car going over numerous items. He guessed that not much was working its way into my noggin and told me to come back with questions at any time. Only glitch in whole sales proceedure was when we were with the Finance person. We had already spent 3 hours at the dealership and both of us were not up to par by this time. We were just told where to sign each document with limited explanation of each. We ended up going back the next morning to alter the contract as we did not want an extended warranty, which had somehow made it into the vehicle's final price. Two other charges we accepted once told what they were. One was Etching charge which we found out was a dealer charge for something already accomplished on all their products. The other was a GAP charge; insurance to cover the difference, in case of Total or Theft, between car's value and owner's insurance company's payoff. Other than that, it was a good deal all around. This is the fourth vehicle I have bought from Northside, course having a brother who worked for Ford Motor Co has allowed me to do so without the haggling usually associated in car-buying. More

Dominic was very helpful and had great customer skills, he came up to me and my dad when we first arrived at the dealership, and was friendly, was not rude in any way. He kindly showed that he was interest he came up to me and my dad when we first arrived at the dealership, and was friendly, was not rude in any way. He kindly showed that he was interested in helping me get the best deal possible for my new Mustang, thank you. More

When I went in to Northside Ford, I was greeted by Arthur Bryant. I appreciate the fact that he was kind and automatically felt like a friend/customer. When we went to the new truck section he was able to Bryant. I appreciate the fact that he was kind and automatically felt like a friend/customer. When we went to the new truck section he was able to completely describe every asset my new F150 had and was very knowledgeable about the truck from the headlights to the tail lights, as well as the engine and the validity of the individual engine parts inspection dots. I have purchased many vehicles thus far and would highly refer family and friends to Arthur and Northside Ford! My experience was quick, easy and most of all very friendly and not just another commission check! Many thanks to Arthur with continued success! Grover S Garrett II More

Wayne was very knowledgeable and took his time. We originally contacted him back in December and he worked numbers for us but we had to postpone a decision. He took the time to rework numbers. Made us originally contacted him back in December and he worked numbers for us but we had to postpone a decision. He took the time to rework numbers. Made us feel relaxed. And no pressure. More

What a great car buying experience. I went in found the car I wanted, Jack gave a great in informative test drive. and had a great steal(deal). I plan to return to get a car for my wife when she's ready. car I wanted, Jack gave a great in informative test drive. and had a great steal(deal). I plan to return to get a car for my wife when she's ready. I highly recommend this salesmen and dealer for any new or used car in the San Antonio area. More