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173 Reviews of Northside Ford - Service Center
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June 18, 2018
Great service and experience . Would go back again to get my oil changes. Everyone was super and the truck was washed and cleaned when returned. . Would go back again to get my oil changes. Everyone was super and the truck was washed and cleaned when returned. More
by russnapper
Employees Worked With
Unknown service tech.
June 02, 2018
Recall notice on my Ford Fusion Service was perfect and very prompt all the people I spoke with were great and took care of all my needs and I was done in less than an hour I forgot Service was perfect and very prompt all the people I spoke with were great and took care of all my needs and I was done in less than an hour I forgot the name of the person who took care of me but he was great More
by Gordon39
Employees Worked With
May 07, 2018
Excellent and prompt service. Great check-in attention and explanation of work on the front-end to start. Follow-up was excellent to give a status update and car ready prior to es Great check-in attention and explanation of work on the front-end to start. Follow-up was excellent to give a status update and car ready prior to estimated time. Stephanie is a great service advisor. More
by Pharrisp
Employees Worked With
Stephanie
May 06, 2018
Quick service This was the shortest wait time I have ever had at this quick lane. I don’t get a lot of time off from work during the week so quick service is import This was the shortest wait time I have ever had at this quick lane. I don’t get a lot of time off from work during the week so quick service is important to me and I appreciated my short wait today. More
by Puggy
Employees Worked With
April 18, 2018
Regular maintenance North side Ford and Gary Conn take great care of my Ford Edge. Always dependable and keeps me informed of any necessary maintenance. My Edge runs gre North side Ford and Gary Conn take great care of my Ford Edge. Always dependable and keeps me informed of any necessary maintenance. My Edge runs great thanks to Gary and the service team! More
by Brenda P.
Employees Worked With
Gary Conn
April 18, 2018
Oil change and state safety inspection Always going above and beyond to get the job done right. Any questions were answered promptly and explained in laymen terms. Would definitely recommen Always going above and beyond to get the job done right. Any questions were answered promptly and explained in laymen terms. Would definitely recommend them to freinds and family. More
by Juarez1954
Employees Worked With
Chad Medcalf
February 08, 2018
I got what I wanted They provided me everything I needed in information and worked with me until we both got a good deal. Larry knew his stuff and made the experience rel They provided me everything I needed in information and worked with me until we both got a good deal. Larry knew his stuff and made the experience relaxed. More
by ScottH
Employees Worked With
July 19, 2017
Recent AC repair Not good!!! I purchased my Ford Expedition from this dealer. I believe in OEM repairs when needed, so I always take to the "Factory Trained" dealers. Not good!!! I purchased my Ford Expedition from this dealer. I believe in OEM repairs when needed, so I always take to the "Factory Trained" dealers. This dealer has not only got my personal business, but my commercial fleet business. No longer.... Sad thing is it really is because of the load of B.S. that the "Shop Forman" tried to sell me. I will give the cliff notes version. I took my car into the dealer to fix my AC system. It operated but not nearly like it should . I obviously know this car better than the service center because I am the only owner. 1200.00 dollars later the system still does not work like it should. Takes nearly 30 min or 10 to 15 highway miles to get the system to blow cooler than 60 degrees. After Northsides failure to fix the problem, I asked the Shop Forman to take a drive with me. As luck would have it, a small rain shower just blew in so the outside temp dropped down to approx. 85degrees. I say fortunate because I was told the hot south Texas temperature was the issue and not my AC. Had the Forman in my car and we drove approx. 10 miles. The temp never dropped below 60degrees. We got back to the shop and he told me that is normal.... I looked at him and said if he was being serious because I couldn't believe what I just heard. I never told him that I received formal training on refrigeration years ago due to my job. So, when I challenged him on this load of BS he just tried to feed me, he got very defensive and said that he could throw all new AC parts on my car and it wouldn't make a difference in the current performance. I challenged him on his thinking again, because that make NO Sense what so ever. He then got changed his story and said that the age of the car and the AC components were the main issue for the poor performance. I looked him right in the eyes and said, "First you tell me that replacing my AC components wont make a difference, then you tell me that it is the age of my car.....??? Which one is it?" He got irritated with my questions and he got out of my car without a response and left.... My jaw hit the steering wheel. I went inside to speak with my Service coordinator and he expressed his sympathy but failed to escalate and was OK with me leaving upset. I told him that I dropped approximately 1200 dollars in repairs and the system is not working any better than it did when I brought it to them. HE again apologized but no further action or attempts to resolve was made. Very sad. I days with Northside is over. I will not bring my personal or fleet business to them again. More
by gizmorajah
Employees Worked With
Service Cordinator named Richard and Shop Foreman
July 06, 2017
Very dissatisfied with the Ford organization. My first Ford I left my 2016 Ford Edge at Northside Ford June 27th following placement of new engine due to Jiffy Lube's destruction. Northside didn't want to deal I left my 2016 Ford Edge at Northside Ford June 27th following placement of new engine due to Jiffy Lube's destruction. Northside didn't want to deal with the "timing" issues since they didn't sell the new engine placed in my car which was installed by a non-Ford Facility. My vehicle has be sitting at Jordan Ford since July 1st waiting in line AGAIN to find out what it wrong with it before work can even begin! Northside said it was a timing issue and should be covered under warranty since it was a new crate motor. As my deceased Dad would say, this is "piss poor" service! This is my first Ford Vehicle and sadly will be my last. I have been without of vehicle since June 27th. Someone needs to step and do the right thing and quick! More
by P.deleon
Employees Worked With
Jonathan
June 04, 2017
Best car purchase experience! We walked into the dealership with very specific ideas about what we wanted for a trade in on our vehicle, what we were willing to pay for a new vehic We walked into the dealership with very specific ideas about what we wanted for a trade in on our vehicle, what we were willing to pay for a new vehicle, and what our expectations were in a new vehicle. Our sales consultant, Sherry Buffington, was outstanding. She made sure that all of our needs and wants were met. The sales manager, Paul, popped in throughout our interactions to make sure that all was going well. At no time did we feel pressured. We could not have asked for a better experience! More
by John
Employees Worked With
Sherry Buffington, Paul Kalyandjian
