Robert Jones

Northside Ford had my F250 for just over two weeks.   Hubs were grinding/churning and check engine light was on.  Caitlyn was my contact/Service Adviser.  Northside initiated one contact which was to le   Hubs were grinding/churning and check engine light was on.  Caitlyn was my contact/Service Adviser.  Northside initiated one contact which was to let me know it was assigned to a tech.  After that, all communications from them were in response to me having to contact them.  Each time, there was no status readily available in the system which constituted a call back.  The first contact only told me they cleared the trouble code - didn't fix anything, just cleared the code (which can be done at Auto Zone in 5 min).  When I asked if they have even looked at the hub actuator, tested the lines for leaks or even pulled a wheel to look at the hubs, the response was "no - but will communicate that to the tech"????. Caitlyn was off for a day or so and no other technician or service advisor called me like she said they would.  I called back and left a message for the service manager, John explaining the situation and the lack of work.  John did not call me back. Caitlyn called me back and said "your truck is on the rack now, but they can't find anything wrong".  I pulled out of the dealership and within 2 miles, the grinding sound was very apparent.  Within another 14 miles, the check engine light was on again.  So in over two weeks of having my vehicle, they cleared codes.  Never checked the hub actuator component, never tested for leaks, never even pulled a wheel to investigate the issue.  Didn't test, clear or recommend replacing the oxygen sensor to address the CEL - just cleared the code like that's all it needed.  Sure glad I was without my work truck for over 2 weeks.  I'll work to find a local shop who cares about the client and who is competent to do the job. More

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Great communication, listened to what I had to say and made sure things were done right and on time! made sure things were done right and on time! More

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Thank you, thank you, thank you! Communication was impeccable, professional, full circle, patient, and understanding! Communication was impeccable, professional, full circle, patient, and understanding! More

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Christian B. In the service center took us as a walk in. He was incredibly helpful and professional. He immediately got with the parts department, confirmed th In the service center took us as a walk in. He was incredibly helpful and professional. He immediately got with the parts department, confirmed that we could get our key fob replacement and programmed. We were out in less than an hour. That's never happened, we'll be back. Thank you More

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From 1st phone call to service greeting to service advisor to service itself all staff friendly competent advisor to service itself all staff friendly competent More

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My last purchase was in 2016 at NSF, my 2016 F150 recently had hail damage repaired in 2024 and an issue due to a mistakenly wrong item ordered to replace my tonneau cover was discovered late due to recently had hail damage repaired in 2024 and an issue due to a mistakenly wrong item ordered to replace my tonneau cover was discovered late due to my health issues. Kevin Dorning (Parts Sales - directed me to Robert Jones), Mike Bayer (Service Director - stepped up to assist Mr. Jones due to ongoing meetings) and Robert Jones (Service GM) made the purchase Right for this happy customer! The right people are at the right positions at this dealership! I will definately use this dealership again to purchase my next vehicle! More

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Mr Charles Young is the best . He is always super helpful and always assigns the best people to assist in repairs for my vehicle. He is always super helpful and always assigns the best people to assist in repairs for my vehicle. More

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I've been taking my Truck for maintenance and they are absolutely amazing. Very professional, quick and attentive. Last oil change was done under 60 minutes. absolutely amazing. Very professional, quick and attentive. Last oil change was done under 60 minutes. More

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Excellent Customer Service. The Quick Lane serviced my vehicle promptly and called me as soon as it was ready. The Quick Lane serviced my vehicle promptly and called me as soon as it was ready. More

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The service dept manager and his team were all very professional , courteous and knowledgeable of my visit. professional , courteous and knowledgeable of my visit. More

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