Northside Ford - Service Center

Collision Repair department My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of con My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of contact by the name of Mike Himple (not Anderson) was given to me on the status of my vehicle and I had to continuously had to call in to get a status. And everytime I would receive the same status of "Your car is in the body shop being painted, it should be ready in the next two days". During that time while it was being serviced, my rental car from Enterprise exceeded my days allowed by my insurance because the collision center had taken so long. So instead of the collision center walking over to the rental car office, which I mind you, is in the SAME BUIDLING as the collision center, I was charged on my credit card $300. I had to call the collision center again and have them go over there and communicate with them that they would be covering the cost. I shouldn't have to do that due to the fact its their job to take care of their customers. I was finally working with Rob Straum the manager of the collision center who was quite helpful and he began expediting the process. Once I finally received my truck two and half months later, I noticed that my truck pulled to the right side where the point of impact was at. I'd truly hope that they would have test drove my vehicle to make sure. So I had to take time out of my work schedule and drop my truck off once again. Yes, they did bring it back to me at my office by one of their drivers and with him driving it, you'd really think they would see that it still was pulling to the right again, but no. I noticed it for a second time where this was not done correctly. So I had them re pick up my vehicle and fix it. Finally it was done correctly. I understand that things get busy in different types of businesses. They had a recent hail damage surge of vehicles, but it shouldn't take over 3 months to FINALLY get my truck working completely right. And it'd be one thing if I didn't have to pay anything. I had to pay my 500 dollar deductible as well. I am highly dissatisfied with this location. I even spoke to a good family friend who is a GM for Anicra Ford in Floresville by the name of Andy xxxxx, who apologized on their behalf and he pointed me in the right direction. More

Bad experience corrected by Doug Walls/ Alex Contes My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford on San Pedro ave in San Antonio, Tx. It was complete run around and contradicting by Richard, Michael and Mike in Service. I hope no one has to deal with this team specifically. But that is not the point of this review. In an attempt to correct/ rectify the situation with my truck; Doug Walls (Detail Manager) and Alex Contes (detailing technician) did an amazing job! Doug walked my husband and i through the entire detailing process and explained everything he would be doing from beginning to end. He was very prompt and accurate on his time frame. He was HONEST- much appreciated from previous bad/ contradicting service. Then Alex surpassed our expectations with his remarkable work. He not only cleaned our vehicle damage from the manufacture defect but he did additional detailing inside and out. It literally looks and smells like a brand new vehicle. He was very polite and made us feel very comfortable. I definitely recommend Doug and Alex for any and all detailing needs. I will definitely be taking my three vehicles to them for detailing. Very high quality work!!! More

Horrible service So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday mo So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday morning at 7 am with my 5 year old sitting in service. I called and scheduled an appt for 7 am because I have a lot going on and my life is all about schedules right now....I pulled into the bay and was informed that I'll be here waiting most of the day. I asked why because I have an appt...I was told the appt was just to check my car in not my service time (keep in mind I'm the first car here). So now I'm stranded here all day with a 5 year old?!? This is ridiculous and completely unacceptable! Not only will I not come back....I'm never buying another Ford! More

Poor service dept Scheduled my truck to service the front driver side speaker , drop off the truck Friday at 7am tech didn't even looked at the truck. Called Sat at 10: Scheduled my truck to service the front driver side speaker , drop off the truck Friday at 7am tech didn't even looked at the truck. Called Sat at 10:30am and still haven't looked at the truck . Why they will to service my truck if they will not even looked at it. Very inconvenience. More

Hidden Charge Had the them do a transmission flush. Price quoted was $299 but bill had an extra $30. When ask what that was for they responded with "disposal fee" Had the them do a transmission flush. Price quoted was $299 but bill had an extra $30. When ask what that was for they responded with "disposal fee". Why didn't they tell me up front. More

Lack of service Waited on your service drive Monday several minutes by my truck and not one person ever spoke to me. There was no line, I was the only one there. I wa Waited on your service drive Monday several minutes by my truck and not one person ever spoke to me. There was no line, I was the only one there. I walked into the service writer's area and still no one even looked my way. I finely asked for help and was told no service until Friday. Too busy to even be polite? I drive a 2008 F-150 and get flyers from your dealership inviting me into both sales and service regularly so I come in only to be ignored, a waste of advertising $$$$. More

Unhappy After the Sale I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity ligh I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity lights weren't working, I purchased it on 06/13 and I took it on on 06/19 to schedule repairs. After waiting 2 1/2 hours I inquired to the service writer named Tom. He told me he had to wait for pictures to be sent to Ford for approval to get warranty authorization. I was really upset because I had to inquire myself to get answers. In this day in time customer interaction is very important. My argument is if I was sold a Ford Certified Truck. It should be Cerified. I don't see how ford can certify a vehicle with problems and to top it off, the tires are worn out more than 1/2 of their life. I would not have accepted it but my wife bought it for me as a wedding anniversary gift. I believe Northside ford took advantage of my wife. Cerified to me is that the vehicle is in tip top shape. I drive it to the so called dealership to get it serviced, but in the rain it wasn't safe to drive due to the worn out tires. The used car sales manager tried to resolve the situation but made it worse when he tried to BS me with the "president awards displayed. In the sales floor.. I will never recommend this dealership to anyone. I don't care what they have displayed on the sales floor. To me that is just a gimmick to draw people in. More