Northside Imports Houston

Recent Purchase/Issues Purchased new vehicle in Sept 2017. Issues with radio, side ground effect skirt and low oil pressure handled professionally. Problems w/lender resol Purchased new vehicle in Sept 2017. Issues with radio, side ground effect skirt and low oil pressure handled professionally. Problems w/lender resolved. Everyone at Dealer very helpful. More

First visit Very nice experience, great staff,no high pressure sales. Very open to all questions and offered any assistance needed. I would recommend this dealers Very nice experience, great staff,no high pressure sales. Very open to all questions and offered any assistance needed. I would recommend this dealership easily More

Buyer Beware! My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my w My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my wants). I inquired about it through Northside Imports’ website and was contacted by one of their salespeople. We spoke on the phone, text, and he even sent me a video of the vehicle. I set up an appointment for later that day, and drove across town to their dealership. The salesman was super nice, we took a test drive, and agreed on a number pending a 3rd party inspection, which is a necessity post-Harvey. The inspection only found a couple of issues, the worst being that the battery was bad and on its last legs. I took the report back to Northside Imports to discuss it and see about getting the battery replaced since they should have caught that in their inspection. This is where the whole experience took a major downturn. The salesman was helping someone else, so I talked to one of the managers, Parish Hadley. Parish treated me like a piece of garbage, something less than human. Here is the end of our conversation: Me: “Out of the couple of issues here, I’d like the dealership to replace the battery. It should have been caught in your inspection.” Parish Hadley: “There’s nothing we can do for you. The vehicle is already priced competitively.” Me: “You can’t replace a battery?” Parish Hadley: “Batteries go out all the time. My wife’s went out last week. Do you want the vehicle or not?” Me: “I need a vehicle. But the vehicle needs to have a reliable battery.” Parish Hadley: “Well, if your battery dies in a week, call us and we’ll see what we can do.” Me: “This is how you treat victims of Harvey?” Parish Hadley (snarkily as he walked away): “We try to accommodate our customers.” How was that accommodating? I can’t capture in a review how horrible this conversation was, and how rude, arrogant, and downright mean Parish Hadley was during it. What should have been a renewing moment for me in replacing a vehicle after losing one in Harvey was completely destroyed by this guy. He is most of the reason for my low review of this place. The rest of the reason being that if your Maserati dealership is running so tight that you can’t afford to replace a battery on a pre-owned vehicle, that should give you some indication on how they run their business, and what you can expect when you go there. Get a 3rd party inspection! They won’t do anything about the findings, but at least you’ll know, and can hopefully walk away. More

Best car buying experience There are 2 Alfa dealers 5 min from my house and I chose to drive 40 miles to buy from Northside Imports. Ben Weatherford is honest ,helpful,and knowl There are 2 Alfa dealers 5 min from my house and I chose to drive 40 miles to buy from Northside Imports. Ben Weatherford is honest ,helpful,and knowledgeable. The entire staff was nice and great to do business with. Thanks so much More

Excellent Care My salesperson was communicative and attentive. I found him pleasant, knowledgeable and understanding. He never hounded me and was quick to go above a My salesperson was communicative and attentive. I found him pleasant, knowledgeable and understanding. He never hounded me and was quick to go above and beyond. More

Ryan Hon is an Ace! Thank you to Ryan hon for really taking care of me. This was the quickest car buying experience I've ever had. And thank you to Santiago for handling Thank you to Ryan hon for really taking care of me. This was the quickest car buying experience I've ever had. And thank you to Santiago for handling everything including the delivery. More

Informative sales person Cameron was Very helpful in our quest for a Maserati. Thank you very much for the information given and helping search in the temporary lot. Cameron was Very helpful in our quest for a Maserati. Thank you very much for the information given and helping search in the temporary lot. More

Best Customer Service. DeAngelo Burrell is the best. We saw few car before I made my decision. He will work with you and will make you comfortable with your purchase. DeAngelo Burrell is the best. We saw few car before I made my decision. He will work with you and will make you comfortable with your purchase. More

Great experience DeLawrence and Vince are the best. They respected my schedule and the result was the most productive and satisfying buying experience to date, which m DeLawrence and Vince are the best. They respected my schedule and the result was the most productive and satisfying buying experience to date, which means something in my declining years. If you enjoy working with friendly people that know their business, than this is the place for you. More

Customer Service I purchased a 2016 Maserati Qutroprte from Delawrence at the dealership in August 2016. I had problems with my fuel injector a week or so after I rec I purchased a 2016 Maserati Qutroprte from Delawrence at the dealership in August 2016. I had problems with my fuel injector a week or so after I received the car. Ryan and Delawrence did everything they could to get my car back to me as soon as possible and make sure I was taken care of. There customer service and service department is fantastic! More