Northside Imports Houston

Terrible sales experience and failure to take responsibility I had a deal to buy a used car from the dealer. I wrote them a personal check which their check processor could not process. Per the processor's sug I had a deal to buy a used car from the dealer. I wrote them a personal check which their check processor could not process. Per the processor's suggestion, I got a conference call setup with my Bank, Ally Bank, and the processor. My bank told the processor that I had well more available funds than was needed for the check. The processor still could not process the check. I told the dealership to have my salesman contact me. My salesman contacted me shortly and stated that there was nothing to worry about, the check would clear in 24 hours, and that I could come pick the car up that night if I wanted to. I couldn't make it back that night, and I told him I would come in the morning. This is all undisputed facts, documented in writing via e-mail exchanges. They sold the car that night to someone else as I found out the next morning. I complained to everyone and every state department I new of. The Texas DMV even instigated an investigation based on the facts I produced. I moved on and found a great car and deal at another dealer. 9 months later: I get an email from the dealer asking me to do business with them again via the BBB complaints public website. After I responded telling them you must be crazy based on my last experience, they post a statement with false and slanderous statements about the incident. This dealership has never fessed up to the fact that they screwed up, they always blame me and put stink on me. Do yourself a favor and avoid this place at all possible costs! More

Bait and Switch Horrible Service I took my Fiat in to have an issue with the gas tank repaired, among other things. It took almost two weeks to get the car back. Each time they called I took my Fiat in to have an issue with the gas tank repaired, among other things. It took almost two weeks to get the car back. Each time they called, they kept adding more things that were wrong. The original issue I asked them to repair, they didn't, but charged me for it. I picked up the car, went to the gas station and immediate discovered they never repaired the issue with the gas tank. Brought the car back, and was told it would be another $1200 to fix it. I told them no and to return my car. Then they dropped the price another $400. I told them no and had to threaten them with calling the police to get my car back. Had to contact Fiat who contacted the dealership to get the car back. Then Ryan called and made another offer to replace the tank for $450. If they didn't fix it in the first place, do you really think I'm going to fall for the bait and switch tactic and another two weeks without a car and have them fix it only to discover they haven't fixed it and it'll be more money? Seriously? The service department used to be really good when it was at AutoNation with Chrysler. Each time I've taken it in for service now it's the same story. Said they fixed it, then 'discover' something else that has to be fixed. IF they did in fact replace the part on the tank, why did they never test it to make sure it was fixed? What if that were my brake lines? Then they started telling me that I must drive on dusty roads or overfilled the tank and that's what caused the problem. Neither of those were the cause. I checked online and this is an issue with this make and model. Plenty of consumers have reported it and once replaced, it will often fail again, and the consumer is out more money. This dealership is the worst. And they never offered a loaner. I would never use them for service and after my experience with Ryan buying the car, would never buy another car from them again. THE DEALERSHIP SAYS THEY TRIED EVERYTHING. DID YOU REFUND ME THE MONEY YOU CHARGED ME FOR THE REPAIR THAT DID NOT FIX THE ISSUE THAT YOUR TECH NEVER CHECKED TO MAKE SURE IT WAS FIXED? NO. YOU JUST KEPT ASKING IF I WANTED TO SPEND MORE MONEY WITH A DEALERSHIP THAT CAN'T REPAIR OR CHECK THE ISSUE THE FIRST TIME. DON'T GO OR USE THIS DEALERSHIP. THEY ARE HORRIBLE. More

Horrible Service After an accident, my Quattroporte has been in the repair shop for EIGHT MONTHS. Told numerous times over the months that "it will be ready next week After an accident, my Quattroporte has been in the repair shop for EIGHT MONTHS. Told numerous times over the months that "it will be ready next week" but then another problem is found and parts are not readily available. More