Northside Lexus

Great experience. So professional and caring. We felt that everyone at Northside Lexus had our best interest in mind. They were honest and provided details that helped us make our decision. We a We felt that everyone at Northside Lexus had our best interest in mind. They were honest and provided details that helped us make our decision. We appreciated all of the help and consideration. More

quick service! From the time I arrived to being checked out was only about 50 minutes. I was so impressed with the quick service. The quick service was great since From the time I arrived to being checked out was only about 50 minutes. I was so impressed with the quick service. The quick service was great since I have to drive to Conroe and on a Friday afternoon I didn't want to get caught in the traffic. I also appreciated the car wash and vacuuming of the carpet. It was nice not to have a loaner to drive home and then have to go back to pick up my car. More

Efficient Keith did a great job of keeping me informed. Even though my car told me I was due for an oil change he let me know I had 5,000 more miles to go. Rare Keith did a great job of keeping me informed. Even though my car told me I was due for an oil change he let me know I had 5,000 more miles to go. Rare to experience that kind of honesty. More

Great service Great Customer service and Lexus always has a #1 service department. The main reason is your rental car program and friendlyness. We buy all our vehi Great Customer service and Lexus always has a #1 service department. The main reason is your rental car program and friendlyness. We buy all our vehicles there and will continue to buy and service our cars there. More

LS460 30K service Needed new tires, had been planning for them so no real surprise. I was able to coordinate that with the 30K mile service. My service rep, Dorothy, as Needed new tires, had been planning for them so no real surprise. I was able to coordinate that with the 30K mile service. My service rep, Dorothy, asked the dealership's "tire expert" to discuss the replacement tires. That was unexpected and helpful to me. I also requested a Nav System update. The update software didn't work and Dorothy chased down another to make the upgrade. Excellent customer focus and service. More

Northside Lexus Service COULD NOT HAVE BEEN BETTER!!!!!! Jon in service keep me informed, had loaner waiting on me, and was timey with everything. I really appreciate the COULD NOT HAVE BEEN BETTER!!!!!! Jon in service keep me informed, had loaner waiting on me, and was timey with everything. I really appreciate the attention to detail! More

30k mile review Good work. Had a loaner. Even got a couple of chocolate chip cookies. Very satisfied. Jackie was the rep who took care of me and she was extremely eff Good work. Had a loaner. Even got a couple of chocolate chip cookies. Very satisfied. Jackie was the rep who took care of me and she was extremely efficient and courteous. More

Excellence, in every way Every member of the service team was welcoming and helpful; I lost my glasses when getting things from my vehicle, and the young man at the drop off p Every member of the service team was welcoming and helpful; I lost my glasses when getting things from my vehicle, and the young man at the drop off point was very helpful and caring,and even helped me look, until we found them! Jeff was friendly, communicative, and the service was done very promptly.I am a "convert" from another luxury vehicle line, and have to say that Northside Lexus service surpasses all others. So glad I bought my vehicle from Northside! More

Excellent Customer Service We took the car in for the 35, 000 service, this was to include topping off the fluids, checking the battery cable and washing the car. We mentioned t We took the car in for the 35, 000 service, this was to include topping off the fluids, checking the battery cable and washing the car. We mentioned that the battery required a jump start one month prior. the service consultant Allen stated that they would check out the battery. After the service was complete the service man informed us that he decided to go ahead and replace the battery just to make certain that we would not have that happen again. We were so very pleased at the initiative and the customer service we received. Ironically my husbands truck was being serviced at the Ford dealership the same day, we immediately noticed the difference between the two dealerships with both the customer service, attention to detail and person to person service. I would recommend this dealership to anyone... service is just beyond 110%, plus we were in and out within 1 1/2 hours. More

Problem solved! I went in for a battery check due to a couple of jump starts I needed in the last couple of weeks & I ended up getting a whole car inspection report t I went in for a battery check due to a couple of jump starts I needed in the last couple of weeks & I ended up getting a whole car inspection report to boot without requesting it & free of charge! The cool thing was I had the complete vehicle inspection report emailed to me for my records of suggested services/repairs down the road. Really nice feature! I was very pleased with my service & my new battery purchase. More