Our initial experience with NSL was in 2015, and now, we have had two subsequent experiences. Of course, the ambience is always pleasing, but more impressive is the professionalism of our salesperson, Mr. Shotwell. He is personable, attentive, and he demonstrates integrity and transparency in our interactions. He treats you with respect, and shows appreciation for your business. In our opinion, these qualities are paramount. In other words, "Mr. Needham rocks!" We remain extremely satisfied, and look forward to continuing our relationship with NSL.