Northside Lexus

I was on my way to work Thursday after Christmas and low an behold the car wouldn't start - dead battery. Jumped the car and headed on over to the dealership with no appointment to see if they could help m an behold the car wouldn't start - dead battery. Jumped the car and headed on over to the dealership with no appointment to see if they could help me out. Even though they were obviously busy with scheduled appointments (day after Christmas and all) Jacque greeted me at the door - always smiling and willing to help. I told her I was backed up at work and trying to get there as soon as possible. Jacque said no problem - we will get you out of here as soon as possible (I was out in 2 hours! - couldn't believe it). I really appreciate how fast Jacque and the maintenance team jumped on my dead battery yesterday morning…..and the icing on the cake was they were also able to update my inspection sticker....and wash my very dirty car! Lexus impeccable “Customer Service” is why my husband and I will probably always buy from Lexus when shopping for cars (we currently own two). Truly, Donna McMillan More

Outstanding. The best service ever. I was not going to buy another Lexus. Thanks to Kyle, I will be purchasing another Lexus. The type of detail and attention Kyle provided was exceptional. Please let buy another Lexus. Thanks to Kyle, I will be purchasing another Lexus. The type of detail and attention Kyle provided was exceptional. Please let him know he makes a huge difference to both myself and my wife. It was the first time I used Ben but he clearly is outstanding as well and my wife will be using him the next time she is in. More

This is my second Lexus purchase. Service was one of the reasons I was a return customer. The selection process was flawless as I expected. reasons I was a return customer. The selection process was flawless as I expected. More

When I buy a car I expect fantastic service after the sale; and Ms. Jacque Bratton has delivered on my expectation. Ms. Bratton is an excellent Service Consultant at Northside Lexus. She represents Lexu sale; and Ms. Jacque Bratton has delivered on my expectation. Ms. Bratton is an excellent Service Consultant at Northside Lexus. She represents Lexus in a very professional manner and has been my Service Consultant for over five years; helpin me with service to my 2001 LS 430 and now with my 2007 LS 460. Ms. Bratton knows the Lexus products, thoroughly explains service recommendations, follows through on commitment to great customer service and on top of all of that she is extremely personable. More

Always feel welcomed; manager recalled me. Dorothy is great and arranged an early car. Car looked great when I picked it up. Appreciated the free refreshments. great and arranged an early car. Car looked great when I picked it up. Appreciated the free refreshments. More

All around excellent service experience which is what I have to expect at Northside Lexus. Loaner car was ready and they had me in and out in no time. Anita Buckmaster is a great service consultant! have to expect at Northside Lexus. Loaner car was ready and they had me in and out in no time. Anita Buckmaster is a great service consultant! More

Excellent service as always. I have been Blessed to purchase two (2) vehicles from Northside Lexus. Begin having my vehicle serviced at Northside Lexus in 2006. Love the service and Professionalism. purchase two (2) vehicles from Northside Lexus. Begin having my vehicle serviced at Northside Lexus in 2006. Love the service and Professionalism. Thank you!!!!! More

Ben was a new service adviser to me as my old adviser had retired he made me feel right at home my service was performed on a waiter basics and I was in and out before I had time to finish the newspaper the retired he made me feel right at home my service was performed on a waiter basics and I was in and out before I had time to finish the newspaper the dealership furnished. Now that's service. More

The great service began with the young man who greeted me and followed with the immediate service at the service desk and the nice manner of Liz and her help with the ins and outs of the loaner car. It is s and followed with the immediate service at the service desk and the nice manner of Liz and her help with the ins and outs of the loaner car. It is super to get a loaner so I can go about my business for the rest of the day. More

Jacque was extremely helpful during the service process...I was faced with a major repair and Jacque provided great recommendation in assisting me thru the repairs. In addition, Dean (Service Mana process...I was faced with a major repair and Jacque provided great recommendation in assisting me thru the repairs. In addition, Dean (Service Manager) provide excellent assistance as well. Would recommend this service team to everyone. More