Northside Lexus

Your service and friendliness of staff is good; the invoice prices are sometimes astronomical; my wait time recently with an advisor, other than my own) was an unacceptable 50 minutes…this area needs i invoice prices are sometimes astronomical; my wait time recently with an advisor, other than my own) was an unacceptable 50 minutes…this area needs improvement!! I don't give high marks unless I feel it warrants it. In this case, I don't feel it does. Also, as far as the rating the service experience was neither Poor nor Excellent I feel another category should be included, which is "average." I clicked on Excellent as it was most certainly not Poor. Perhaps adding an "Average" category might make more people respond to your questionnaire. I almost didn't fill it out but in this instance chose to fill it out for this very reason. Thank you. More

Was met promptly by check-in representative at driveway. Overall, check-in process on driveway entrance and at service desk was rapid and efficient. I particularly like the on-line check-in process that al Overall, check-in process on driveway entrance and at service desk was rapid and efficient. I particularly like the on-line check-in process that allows me to pick a schedule that best fits my calendar and allows me to pre-register any special mechanical concerns. The service experience met all my requirements -- complete and performed to high quality. Nice touch to include a car wash as well! We have had a number of Lexus vehicles and have always had excellent results. I have NO concern that the service will include "extra and unnecessary" repairs that some unscrupulous shops attempt to foist off on customers -- with a specific target on women. Lexus is very sensitive and responsive to its female customers from the purchase experience through to all service visits. Well done, Lexus!! More

I have always had quick and courteous service with this dealership and have been a constant customer since 2004. It was the service I received that sold me on the Lexus brand, and I am now on my third Lex dealership and have been a constant customer since 2004. It was the service I received that sold me on the Lexus brand, and I am now on my third Lexus. More

Driver was two hours late picking up car. Nobody answered phone in service department. Driver was an hour late the next day redelivering the car. $20 was stolen out of the center console of the ca answered phone in service department. Driver was an hour late the next day redelivering the car. $20 was stolen out of the center console of the car. Very disappointing first experience as a $90,000 new car buyer from this dealership. Doesn't bode well for a return purchase. More

Great overall experience. Gave me a loaner while I waited and called me sooner that I expected. Great cookies on the front desk. I gave quality of work excellent because I expect that it is. I waited and called me sooner that I expected. Great cookies on the front desk. I gave quality of work excellent because I expect that it is. I guess that could change if I find something different. More

I can't pretend to know all the fine service employees' names as I checked in with 2or 3 people; and when I picked up my car from service I dealt with 2 or 3 other people. I am impressed with N employees' names as I checked in with 2or 3 people; and when I picked up my car from service I dealt with 2 or 3 other people. I am impressed with Northside Lexus service as the work is done well and on time (I am given a "loner," which helps my understanding of "time.") Also impressed by all the folks involved.........from when I bring in the car to the servicing process to followup calls "if required" to my exit upon pickup. Everyone, everyone is SO polite and helpful. David Bodkin More

everyone was great. rotated tires and checked car, plus a great car wash. Nice waiting area with drinks and cookies. In and out within 40 minutes. great car wash. Nice waiting area with drinks and cookies. In and out within 40 minutes. More

Excellent Service Adviser and staff. I would highly recommend the North Side Lexus Service Center to others. The inspection list was very thorough and exceeded my expectations. recommend the North Side Lexus Service Center to others. The inspection list was very thorough and exceeded my expectations. More

Dorthy was very helpful in discussing my service requirements. She kept me informed of the progress on my vehicle and discussed the need to replace a rear shock that was leaking that I was not awar requirements. She kept me informed of the progress on my vehicle and discussed the need to replace a rear shock that was leaking that I was not aware of. She ordered the shock to be replaced and I was still done with the service within the original time that she quoted me. Very pleasant to deal with. Kenneth Ckayton More

Upon my arrival I was promptly directed to the inside and met with Ben and asked if there was any problems with the vehicle and my purpose for the visit. I informed him that I needed the 15,000 mile check a met with Ben and asked if there was any problems with the vehicle and my purpose for the visit. I informed him that I needed the 15,000 mile check and he stated it would take approximately one hour and referred me to the waiting area. After about a hour he came and told me the car was ready. A very pleasant experience in every way. My only concern that I expressed to him was on my two previous visits my service adviser was someone completely different and I was not comfortable with that arrangement. He assured me that he planned to be there for a long time and if I had a problem to simply call him and arrange an appointment. Could not have been more pleased with the experience at North Side Lexus. More