Northstar Kia

The service center was informative and prompt. I trusted my vehicle in their care. They gave me call that it was ready for pick up. I will return for future service. Thanks. I trusted my vehicle in their care. They gave me call that it was ready for pick up. I will return for future service. Thanks. More

I will be returning in the future. I was greeted politely and promptly. The wait wasn't bad. I was greeted politely and promptly. The wait wasn't bad. More

I always bring my car to Northstar Kia for service, and they never disappoint. The service adviser Mr. Cosimo highly professional, friendly, and clearly explain what needs to be done without pushing unnece they never disappoint. The service adviser Mr. Cosimo highly professional, friendly, and clearly explain what needs to be done without pushing unnecessary extras. Five stars all around! More

It was professional and finished in the time it was promised Also gave food advices promised Also gave food advices More

They made it pretty easy, dealt with the insurance payment and got all new panels to replace the damaged ones. Sully was very communicative, and when one panel took too long to come in he connected me payment and got all new panels to replace the damaged ones. Sully was very communicative, and when one panel took too long to come in he connected me with another dealer that could get me a rental car right away. More

Very professional and ready to help you My experience was amazing highly recommend this dealership. amazing highly recommend this dealership. More

Courtesy customer service and excellent service Courtesy customer service and excellent staff every time i visit for car service . The wait is never to long quick service customer service and excellent staff every time i visit for car service . The wait is never to long quick service More

Was very busy because of Memorial Day. Was there for 3.5hrs. But everyone was very helpful and polite. I would recommend them to friends and family. Was there for 3.5hrs. But everyone was very helpful and polite. I would recommend them to friends and family. More

They were very professional and knowledgeable. They worked with us to make a good deal They worked with us to make a good deal More

I am writing to file a formal complaint regarding my recent purchase experience with Northstar Kia, located at 61-07 Northern Blvd, Woodside, NY 11377, and the unacceptable events that followed immediat recent purchase experience with Northstar Kia, located at 61-07 Northern Blvd, Woodside, NY 11377, and the unacceptable events that followed immediately after my purchase. Northstar Kia lists its main sales number as 718-675-5649, and Kia Customer Care lists 800-333-4KIA (4542) as its customer support number. Source Source On May 25, 2026, I purchased a Kia Telluride from Northstar Kia. My salesperson, Brian, was kind and helpful during the sales process. In addition, the sales manager, Terry, promised that the vehicle would include all-weather mats and that it would be delivered the following day by 11:00 a.m. Unfortunately, that promise was not honored. On Tuesday, May 26, after 11:00 a.m. passed with no delivery, I called the dealership for an update and was told the vehicle would instead be delivered that evening. The vehicle never arrived. On May 27, I called again in the morning and was once more told that the vehicle would be delivered by 11:00 a.m. that day. I specifically asked that the vehicle be washed and that the all-weather mats be included upon delivery. The vehicle did not arrive until approximately 5:45 p.m. At that point, I had briefly stepped out and advised that I would return in about 15 minutes. When the vehicle was finally delivered, I personally observed that the delivery driver had taken my new vehicle to get pizza and had eaten inside it. In addition, the vehicle had not been washed, and the promised all-weather mats were not included. I then contacted my salesperson, Brian, who told me the mats had been ordered. Since then, however, I have been unable to reach him for any meaningful follow-up. The situation escalated further on June 2, 2026, when I was driving to a work conference in Albany and the vehicle began overheating. I immediately contacted the dealership but could not reach anyone until I finally got through to the general manager, Darwin. He instructed me to contact Kia Roadside Assistance, which I did. I was informed that only the first 35 miles of towing would be covered and that I would be responsible for the remaining towing cost. I then called Darwin back with the Kia roadside representative on a three-way call. During that conversation, Darwin instructed me to have the vehicle towed back to the dealership and stated that if I paid the towing difference, he would reimburse me. However, once I arrived at the dealership, the situation worsened. I was told that I would need to pay an additional $250 for a loaner vehicle. When I asked whether the tow reimbursement could be applied toward that charge, Darwin stated that it would take 30 days for him to even try to get me a refund. Because I could not afford to pay additional out-of-pocket costs at that time, I was forced to wait approximately three hours while the dealership looked at the vehicle. I was then told there had been an unexplained leak. Adding to my concern, the dealership initially attempted not to provide me with any paperwork documenting the repair visit. At that point, I contacted Kia Corporate, and I was assisted in opening a complaint. This entire experience has been deeply frustrating and unacceptable, especially considering that this all occurred immediately after purchasing a new vehicle. My concerns are not limited to one isolated issue. Rather, they reflect a pattern of poor communication, broken promises, unprofessional handling of my vehicle, failure to deliver promised items, inadequate support during a roadside emergency, and resistance to providing proper repair documentation. I am requesting Kia Corporate’s immediate review of this matter and a meaningful resolution. 6/4/26: I would like to provide an update. Today I had the pleasure of speaking with Jody one of the owners of Northstar. He was accountable, courteous and most of all offered an expeditious resolution to my problems and concerns. In an economy when every dollar counts to consumer More