Northstar Kia

STAY AWAY, These guys are liars! They advertised a car for sale, I inquired about it online, called ahead and was assured the car would be pulled out and waiting for my arrival time They advertised a car for sale, I inquired about it online, called ahead and was assured the car would be pulled out and waiting for my arrival time. I was told there was a mixup and the dealership owners wife had the car and it would be there within 1-1.5 hours but can they show me new vehicles. They tried to sell me a new vehicle for a "similar" price = 15% more. I told them I came to buy the used car and if they didn't have it to sell to tell me honestly so I could leave and not sit in rush hour traffic. Then they we did paperwork, they told me the car had lojack installed and it was an additional $1,695, i didn't want or need it and said we either do the deal at the advertised price or I walk. They removed the lojack, wen through financing documents, unfroze my credit so they could run credit, paperwork at sales price had been signed and then after i took out insurance they told me they needed to sell it with lojack at $1,695 because the SIM was already paired with the VIN and couldn't be changed. I googled it and showed them on LoJack's website where they could pay $99 to transfer it to a new VIN and that i'd pay the $99, they wouldn't do it. So, they wasted 3 hours of my time at the dealership, trying to bait and switch me which is 100% ILLEGAL, and i wasted 2 hours sitting in traffic home. These guys are crooks, and are advertising cars at prices they NEVER intent to sell at. I'm reporting them to the NY attorney general. Cross posting this review. STAY AWAY! More

Great customer service. José helped me find the exact vehicle I wanted. Buen servicio José me ayudó a encontrar el vehículo que necesitaba y Quería. José helped me find the exact vehicle I wanted. Buen servicio José me ayudó a encontrar el vehículo que necesitaba y Quería. More

Janes was very helpful and dkeep me updated with the progress of the service and also call me few times to fallow to follow up. progress of the service and also call me few times to fallow to follow up. More

Friendly service staff who have the best intentions to provide quality service efficiently but carefully provide quality service efficiently but carefully More

Great customer service. Satisfied with the fast work and care that was given to me. Satisfied with the fast work and care that was given to me. More

I called Northstar after the Jamaica Ave Service center refused to Honer my appointment. James snd all the staff took care of me and graciously updated the anti theft software on my Soul Kia. refused to Honer my appointment. James snd all the staff took care of me and graciously updated the anti theft software on my Soul Kia. More

I received several letters about the free anti theft upgrades to my Kia Optima 2015. I called to make an appointment. When I showed up they told me my car was not eligible. THEY SHOULD HAVE TOLD ME THAT upgrades to my Kia Optima 2015. I called to make an appointment. When I showed up they told me my car was not eligible. THEY SHOULD HAVE TOLD ME THAT WHEN I MADE THE APPOINTMENT. More

Very fast service. It took less than an hour. I was very satisfied with service provided It took less than an hour. I was very satisfied with service provided More

Northstar Kia has provided me with great service. I appreciate the hospitality that they have extended to me on all the visits that I have had to make to keep my car safe & in good condition. Northst I appreciate the hospitality that they have extended to me on all the visits that I have had to make to keep my car safe & in good condition. Northstar Kia Service goes above & beyond for their customers. More