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Northstar Kia

Woodside, NY

Overview
Reviews
Vehicles
4.5
2,381 Reviews
Call Dealership (347) 727-1800

61-07 Northern Blvd

Woodside, NY

11377

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Showing 2,381 reviews

December 07, 2024

There was a lot of waiting around and not enough communication. I felt rushed when I got the car. More

by ashlearobinson12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Curry, Syed Rizvi
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your feedback. We're sorry to hear that your experience was not as smooth as it should have been. We strive to provide clear communication and a relaxed environment for all our customers, and we apologize if you felt rushed. Your feedback is valuable, and we'll use it to improve our processes moving forward. If you'd like to discuss this further, please feel free to reach out to us directly at Bsingh@Northstarkia.com

December 07, 2024

They dont work with a sense of purpose and urgency! !! Trash Basura!!!! Its been almost 3 weeks and i still don't have my car!!!!! 10 out of 10 WOULD NOT RECOMMEND!!!!! More

by MATTHEWCORREIA2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Orlando White, Anthony Farrugia, Tyler Moore II
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Dec 08, 2024 -

Northstar Kia responded

Hi, I'm really sorry to hear about your frustrating experience. It's never our intention to cause delays or make our customers feel unsupported. I understand how important it is to have clear communication and timely service, and I apologize for the inconvenience this has caused you. If you haven't already, I recommend reaching out to the dealership directly to discuss your concerns and see how they can resolve the issue. Thank you for sharing your feedback.

December 06, 2024

My experience in service was miserable. After 4 hrs was told three different scenarios on my certified 2020 Soul and none of them were correct. Ended up driving to Pennsylvania where I purc More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My contact is not here but he was running the service for everyone coming through
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Dec 08, 2024 -

Northstar Kia responded

Hi, I'm truly sorry to hear about your frustrating experience. It sounds like the service you received fell short of expectations, and I completely understand your disappointment. It’s concerning that you weren’t given accurate information, especially after spending so much time at the dealership. Your feedback is important, and I would recommend reaching out to Northstar Kia directly at Bsingh@northstarkia.com to discuss the issue and ensure this doesn’t happen again. I hope your vehicle's issue was resolved in Pennsylvania, and I sincerely hope your next visit is much more positive.

December 05, 2024

I was helped by Cosmo at the customer service desk and he was very helpful, polite and professional. Everything went very well and smoothly. I had a great experience. More

by JASON822GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosimo
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Cosmo provided you with helpful, polite, and professional service. It's great to know everything went smoothly, and we're so glad you had a great experience. We look forward to assisting you again in the future!

December 05, 2024

Jordan as a Costco-Kia liason was an honest salesman who tried to explain everything to the best of his ability. More

by Kpita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Curry
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're glad to hear that Jordan provided you with honest and clear explanations throughout your experience. We appreciate your kind words and are happy he could assist you as the Costco-Kia liaison. If you need any further assistance, don’t hesitate to reach out!

December 04, 2024

The work and service was good. But the recall kia resolved to my telluride not too happy More

by TAKBYUNGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your feedback. We're glad to hear that the service was good, but we're sorry to hear that you're not completely satisfied with the recall resolution for your Telluride. If you'd like to discuss the issue further or if there's anything we can do to improve your experience, please feel free to reach out. Your satisfaction is important to us.

December 04, 2024

Charlie helped us. He was very nice and got us a good deal. Would recommend. More

by YUMIILEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Silverman
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your kind words! We're so glad to hear that Charlie provided you with great service and helped you secure a good deal. We truly appreciate your recommendation and look forward to assisting you again in the future!

December 03, 2024

The staff was professional and friendly. My service visit started on time and took the expected time. Overall a very good experience. More

by josephifernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of these folks
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that your service visit was smooth, timely, and met your expectations. It’s great to know the staff provided professional and friendly service. We appreciate your positive review and look forward to serving you again in the future!

December 03, 2024

I brought my car back one month after my general service, in for an engine light on check, they said they didn’t have the parts for some thing and told they would call me back, but never got any call in retu More

by nav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
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Dec 08, 2024 -

Northstar Kia responded

Hello, I’m really sorry to hear about your experience. It’s disappointing that you didn’t receive a follow-up call after bringing your car in for the engine light issue. I’d recommend reaching out to the service department directly at Bsingh@northstarkia.com to follow up on the parts and ensure they can address your concerns promptly. Your satisfaction is important, and I hope the issue gets resolved quickly.

November 30, 2024

Poor communication and lack of service. Follow up call was rude because of my review. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Baker
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