Northstar Kia

I am writing to provide an update on my previous review regarding the terms of the lease at the dealership. I am pleased to say that the dealership has taken prompt action and corrected the issue to my sat regarding the terms of the lease at the dealership. I am pleased to say that the dealership has taken prompt action and corrected the issue to my satisfaction. They acknowledged the mistake and ensured that the lease terms align with what was initially agreed upon. This demonstrates their commitment to customer satisfaction and their willingness to rectify any errors. I appreciate their responsiveness and their efforts to resolve the matter. More

Sales and representatives were great, but full service wasn’t up to standard. Trash from old parts and plastic bags from new parts were left in my car when my car was returned to me. The new fix is useabl wasn’t up to standard. Trash from old parts and plastic bags from new parts were left in my car when my car was returned to me. The new fix is useable. I just wished they cleaned up after themselves. More

On my last visit to get my rear brake fixed, i also requested to have my engine splash guard to be secured because it appears to be hanging low. The brakes were fixed properly. No complaints aside fr requested to have my engine splash guard to be secured because it appears to be hanging low. The brakes were fixed properly. No complaints aside from being a bit expensive. When the car was ready, they said that the splash guard has been secured. I drove to work and parked the car. Looked under the car after and to my disappointment it was not done. Dealership said they will fix it at no cost but they did not fix it. Called them back and i was told to bring it back. Not happy. More

The car service staff were great. The staff in the office weren’t so great. I waited inside 30 min before being acknowledged. The staff in the office weren’t so great. I waited inside 30 min before being acknowledged. More

Put down 3K on a Kia and it didnt even go towards the car as I was told it would numerous times. I feel robbed! as I was told it would numerous times. I feel robbed! More

My experiences at the service dept at northstar have always been VERY positive. Quick, efficient and courteous staff. always been VERY positive. Quick, efficient and courteous staff. More

I went to fix my car because something is making noise on rear wheel, the guy who is supposed to fix my car is acting like he don’t wanna fix, the Service advisor also telling me the same thing that I should rear wheel, the guy who is supposed to fix my car is acting like he don’t wanna fix, the Service advisor also telling me the same thing that I should go to another Auto shop outside to fix my car. How come Kia Service center can’t repair their own brand car More

I went to fix my car because something is making noise on rear wheel, the guy who is supposed to fix my car is acting like he don’t wanna fix, the Service advisor also telling me the same thing that I should rear wheel, the guy who is supposed to fix my car is acting like he don’t wanna fix, the Service advisor also telling me the same thing that I should go to another Auto shop outside to fix my car. How come Kia Service center can’t repair their own brand car More

I recently had the unfortunate experience of dealing with Northstar Kia, and I must say, it was far from the straightforward and enjoyable experience I had hoped for. Despite the positive ratings, my encount Northstar Kia, and I must say, it was far from the straightforward and enjoyable experience I had hoped for. Despite the positive ratings, my encounter with this dealership left me greatly dissatisfied. One of the main issues I encountered was their exorbitant markup on the Telluride model. I was shocked when they insisted on an additional $8,000 markup. This blatant attempt to exploit the market demand left a sour taste in my mouth right from the start. Furthermore, the lack of transparency throughout the negotiation process was deeply frustrating. After agreeing on a price, I expected it to be verbally repeated and clarified before proceeding. However, the dealership conveniently avoided and shifted my attention never reiterating the agreed-upon price until I was presented with the final paperwork. This tactic felt deceptive and manipulative. When I questioned the numbers and sought clarification, instead of providing honest answers, the dealership resorted to shuffling numbers around and attempting to confuse me with convoluted explanations. This only served to further erode my trust in their integrity and commitment to providing a fair and transparent transaction. In hindsight, I regret not trusting my instincts and walking away from this dealership. The lack of honesty and integrity displayed by Northstar Kia was disheartening, to say the least. As a consumer, I believe it is crucial to be able to trust the businesses we engage with, especially when making significant financial decisions. Based on my experience, I cannot in good conscience recommend Northstar Kia to others. I hope that my review serves as a cautionary tale for prospective customers who may be considering this dealership. It is essential to remain vigilant, trust your gut, and choose a dealership that values transparency, honesty, and customer satisfaction above all else. More