Northstar Kia

I was Deceived In the Nicest Way Possible. Let me begin by saying that this is more a reflection of the business practices that all Kia Dealers are using with the Kia Telluride. I was contacted Let me begin by saying that this is more a reflection of the business practices that all Kia Dealers are using with the Kia Telluride. I was contacted by Northstar and asked to come in as they had a Telluride Prestige SX in stock. I was also told that I would not be charged over MSRP. Fast Forward once we are ready to discuss the figures, the car was marked up $10,000 based on the “demand”. I spoke to the owner who said he will accommodate me based on the misinformation I received. They promised to honor the price based on MSRP. I will say they were very nice and I will not take away the fact that they were professionals but there was also a bit of deception as well. It turns out the vehicle that they stated was in stock in order to get me down there was suddenly not available. Though I had a vin and stock number of the vehicle posted on their website, they stated the vehicle wasn’t in stock and in order to honor the MSRP pricing I’d have to wait until sometime in November. I am frustrated that 1) I was made to come there and promises were not fulfilled 2) The deceptive practices. Again the folks that helped me were nice. Nice and ethical however are two different things. More

New Telluride love it Thanks Tee and Darwin and Everybody at northstar for taking care of us and treating us like family and getting us out of our old car Thanks Tee and Darwin and Everybody at northstar for taking care of us and treating us like family and getting us out of our old car More

These people are the reason shoppers hate car dealers. Shady dealership, that will tell you whatever lies they can think of to get you in the door. Once there completely disorganized and the lies continued Shady dealership, that will tell you whatever lies they can think of to get you in the door. Once there completely disorganized and the lies continued. No one I spoke to on the phone was available to meet or go over what we discussed. Wasted 2 hours of my time driving there and back. Their whole sales process is dopey and cumbersome, where you meet at one location and then are expected to get into a car with a sales rep so that they can take you to another lot to see the car. Once that is completed, the sales rep will drive you back to meet with the sales manager. More