Northstar Kia

This morning I was told to come for a test drive on a 2015 Kia Soul but when I got there, I was told that the car is in service because of transmission issues and that this 2015 Kia Soul won't be availab 2015 Kia Soul but when I got there, I was told that the car is in service because of transmission issues and that this 2015 Kia Soul won't be available for another 2 months because they are waiting for parts to be shipped from South Korea. I asked to see another car, a 2012 Kia Optima Hybrid that is shown on the website and I was told that the car is in service as well because of transmission issues and won't be available for another 2 months. The car salesmen were not even interested in me and I was quite surprised considering how pushy car salesmen are. I walked into the door and the car salesman who was on a desk directed me to the reception ( zero interest) and then I was given a black guy in a ponytail who then told me that the two cars that I wanted were not there because they are in service and they are waiting for parts to be shipped from South Korea. He didn't even ask me what kind, of car I was looking for, use or mileage, he didn't suggest anything,he wasn't pushy at all and neither was the chubby guy seated at the front desk who directed me straight to the reception. I am so upset as I walked 45 minutes to get to this dealership only to be told that the cars aren't available and to receive poor service like that. Next time, if i come back, I'll make sure that I'll look rich, More

Thank you Ralph and John Frantzis for helping me purchase my first vehicle excellent service and i was able to have the proccess done on tge same day very friendly service my first vehicle excellent service and i was able to have the proccess done on tge same day very friendly service More

Adam Mukadam was friendly, engaging and knowledgable in helping us decide to lease a new Kia Soul. We were very happy with the service he provided. helping us decide to lease a new Kia Soul. We were very happy with the service he provided. More

Jerome was very helpful finding a car and helping us with financing a new car. Jerome was very understanding and kind. Ron was helpful financing the car. financing a new car. Jerome was very understanding and kind. Ron was helpful financing the car. More

Looking for a vehicle is super hard, finding a dealership that has not only the car you want but the professionalism and help from a dealer is even harder. At north star Kia I found both, Jill helped me out that has not only the car you want but the professionalism and help from a dealer is even harder. At north star Kia I found both, Jill helped me out so much in findIng the right vehicle I wanted even went beyond her way to bring over other vehicles for me just to see if I wanted something different. What really stood out to me was when she helped me not only get a lower quote twice but she also helped me get my insurance even lower and gave me really valuable information about cars and financing that I had no idea about. Long story short she got me into my vehicle that I absolutely love and with a price that I absolutely needed. I’m bringing everyone I know who’s looking for a car not only to north star Kia but to Jill specifically. This is how buying a car should be. Thanks again for all your help!!! More

Exceptional Customer Service From the moment I walked through the doors of the dealership, I was greeted by your sales representative Jerome Robinson. He didn't not jump right int From the moment I walked through the doors of the dealership, I was greeted by your sales representative Jerome Robinson. He didn't not jump right into the "aggressive" sales mode that I had grown accustom to in other dealerships but was personable, relaxed in his approach and made my husband and me feel at ease. We did our homework prior to visiting dealerships and had set a price point that we were comfortable with and would not go over. We explained to Jerome what we were interested in and what we were wiling to pay and he understood. We were set on the make - KIA - but not altogether on the model. He asked a lot questions as to our needs and showed us a selection of vehicles until we settled on the KIA Soul. It couldn't have been an easier process and one that I didn't have like I was being upsold or taken to the cleaners. Unfortunately, due to our area being hit by a storm a day or two prior - the staff were a bit compromised by intermittent internet service - but they pulled together and working off of their cell phones and hotspots made it work. I also would like to give high praise to the Finance Manager - he was also brilliant in his performance on our behalf. All and All - GREAT EXPERIENCE and high marks to our Sales Rep. Jerome Robinson - his professionalism, coupled with his product knowledge and calming personality made a devoted customer out of us. Regards, Lawnence MIller Shaun Carson & Astro (the dog) More

Ambar is kmowledable and honest, she has strong work ethics with a kind attitude. I didnt feel pressured or rushed! Thank you for your outstanding service. From Mike G. ethics with a kind attitude. I didnt feel pressured or rushed! Thank you for your outstanding service. From Mike G. More

Thank you to Ambar!Your assistance was delightful and Thank you to Ambar! Your assistance was delightful and pleasant! We thank you for your time, cooperation, patience and honesty! Your professionalis Thank you to Ambar! Your assistance was delightful and pleasant! We thank you for your time, cooperation, patience and honesty! Your professionalism was outstanding!!! GOD Bless you! More

Best car dealer . Great deal . Great service. Great person. Highly recommended. My mom loves her new car and the price she received it for. Thank you. person. Highly recommended. My mom loves her new car and the price she received it for. Thank you. More

Just finished a purchase with Orlando, and I couldn’t be happier. Great service even at a busy time, and a great deal to boot! happier. Great service even at a busy time, and a great deal to boot! More