Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Northstar Kia - Service Center
Long Island City, NY
1,061 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
1,061 Reviews of Northstar Kia - Service Center
Sort by
June 21, 2025
Best customer service I’ve ever had would definitely come back. Fast friendly and they treat you like family back. Fast friendly and they treat you like family More
by keif.cameron27
Verified CustomerEmployees Worked With
June 20, 2025
Service is good but leak of finding issue. I bought my 2017 Kia sportage to check the issue of blowing hot air from the dashboard air vent of the passenger side, after few hours waiting I was I bought my 2017 Kia sportage to check the issue of blowing hot air from the dashboard air vent of the passenger side, after few hours waiting I was told there are no issue, the AC system is working properly, and it is working when I get my car back, but afterward, the air vent still blow hot air occasional, sometime it work sometime it don't. More
by BENCHAN228
Employees Worked With
Service advisor: 99 House Tech
June 20, 2025
NORTHSTAR KIA’s service department is excellent. They care for your vehicle as though it was theirs. Very courteous very professional client service representatives My representative Cosimo was fa They care for your vehicle as though it was theirs. Very courteous very professional client service representatives My representative Cosimo was fantastic, went above and beyond for me. Thank you Cosimo. More
by lgambar
June 19, 2025
Courteous, professional, prompt, knowledgeable. Manny the tech rep explained all services. Car was ready as promised on timely basis. Manny the tech rep explained all services. Car was ready as promised on timely basis. More
by Dongiryluk
Employees Worked With
June 17, 2025
The dealership was very nice clean well-kept. The staff was very welcoming an accommodating. Management made good on every promise they made. Will definitely refer friends and family and purchase The staff was very welcoming an accommodating. Management made good on every promise they made. Will definitely refer friends and family and purchase my next Kia there. More
by debbiedoda61
Employees Worked With
Brandon burns my salesman. Five star
June 15, 2025
I visited North Star Kia for routine service on my Kia Niro Hybrid — oil and filter change, brake fluid replacement, clutch actuator fluid replacement, and tire rotation. From the beginning, the adviso Niro Hybrid — oil and filter change, brake fluid replacement, clutch actuator fluid replacement, and tire rotation. From the beginning, the advisor didn’t know what clutch actuator fluid was, even though it’s clearly listed in the owner’s manual. After speaking to a supervisor, he told me it was included in their "brake system service." When I picked up the car, I checked the clutch actuator fluid tank and saw they hadn’t touched it — the fluid was still old and dirty. Only after I pointed it out did they agree to replace it, but I believe it was done partially and without proper flushing. Later, I noticed on the invoice that they had used 5W-30 oil, even though my car requires 0W-16 per Kia specifications. This is especially concerning for a hybrid and could affect both performance and warranty coverage. When I returned to question this, I was told “that’s just a generic code” — no real explanation or resolution was offered. I wasted time, energy, and now I’m left unsure of what was actually done to my vehicle. If you drive a hybrid or expect careful, professional service — I do not recommend this place. More
by V.K.
Employees Worked With
Cosimo Sanitate - Service advisor
June 13, 2025
He is a excellent advisor. He makes sure he understands what you want and works with you to assure you leave with what you came for. He doesnt pressure you into anything else. He makes sure he understands what you want and works with you to assure you leave with what you came for. He doesnt pressure you into anything else. More
by Jeanninerowland
Employees Worked With
Jairo Naranjo
