Northstar Kia - Service Center

I am writing this review to warn other consumers about my family’s experience with Northstar Kia in Woodside, NY. After nearly four years of servicing our 2022 Kia Carnival there, we encountered a denial of family’s experience with Northstar Kia in Woodside, NY. After nearly four years of servicing our 2022 Kia Carnival there, we encountered a denial of warranty coverage for a covered repair, were told we would have to pay out of pocket, and within 48 hours of filing a complaint with Kia Customer Care and notifying the dealership, we were permanently blacklisted from all future service. On July 16, 2025, at 40,671 miles, Service Advisor Manny Dorante denied Basic Warranty coverage for a defective driver’s seat. He cited a supposed 36,000-mile “Special Adjustment” limitation for seat components — a limitation not found in Kia’s 2022 Warranty Manual for the Carnival. During that call he told me the car would “just sit here” and “no one’s going to even look at it” unless I agreed to pay out of pocket. When I pointed out that Northstar Kia had repaired the same seat under warranty one month earlier at 39,843 miles, he responded: “You can’t keep coming in here saying warranty, warranty, warranty,” and ended the call with: “Call me back if you decide to pay.” On July 18, 2025, two days after I filed a complaint with Kia Customer Care and notified the dealership in writing, Northstar Kia reversed course. They agreed to replace the $1,851 (MSRP) seat track assembly under warranty, but only as a “one-time repair,” and at the same time told me and my family we were permanently banned from future service. Mr. Dorante stated: “We will not be doing business with you any longer,” and declined to provide any reason. On July 21, 2025, the dealership replaced the driver’s seat track assembly under warranty at no cost. This was the same repair that had been denied five days earlier, when I was told I would have to pay out of pocket. On July 22, 2025, I called Northstar Kia from my home in Manhattan to confirm whether the repair was complete and whether the blacklisting remained in effect. I lawfully recorded the call under New York’s one-party consent law. In that call, Mr. Dorante reaffirmed the blacklisting, confirmed it was a coordinated management decision with Service Manager Edwin Gil, and stated: “We don’t have to give you a valid reason” and “We just don’t wanna do business with you anymore. Plain and simple. It’s a business.” Based on this sequence, I believe the blacklisting was retaliation for exercising warranty rights through Kia’s official complaint process. If a dealership can deny coverage, tell a customer to pay out of pocket for a covered repair, then reverse course and blacklist the customer for filing a complaint, the value of Kia’s “industry-leading” warranty is called into question. I have filed formal complaints with the New York Attorney General’s Consumer Frauds Bureau and other consumer protection agencies. More

Everyone that I interacted with upon my arrival was very courteous and friendly and professional. Manny at the service counter was professional, informative, and conscientious of my time. My car was service courteous and friendly and professional. Manny at the service counter was professional, informative, and conscientious of my time. My car was serviced almost immediately and my weight time was minimal. Absolutely no complaints. Two thumbs up. More

My appointment was on time, Manny at the service counter was very professional and friendly. Everyone who I interacted with was courteous and friendly. My service was completed very expeditiously and I have was very professional and friendly. Everyone who I interacted with was courteous and friendly. My service was completed very expeditiously and I have nothing but high praises for their work. Two thumbs up. More

Service was great. All the technicians were very professional and knowledgeable. I also appreciate the friendliness, encounter from everyone. All the technicians were very professional and knowledgeable. I also appreciate the friendliness, encounter from everyone. More

Great service in short period of time from oil change to recalls all issues resolved recalls all issues resolved More

man helping me was really nice, explained the whole process and was very attentive to my needs process and was very attentive to my needs More