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Northstar Kia - Service Center

Long Island City, NY

4.6
1,058 Reviews

1,058 Reviews of Northstar Kia - Service Center

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March 04, 2025

Excellent service Very pleasant atmosphere Clean Easy to find Courteous on the phone Easy to change appointments More

by KALASURYMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Northstar Kia responded

Thank you for the wonderful review! We're so happy to hear that you had an excellent experience with us. We take pride in providing a pleasant and professional environment for our customers, and we're glad it showed. If there's anything else we can assist with, feel free to reach out. We look forward to serving you again soon! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

March 04, 2025

It's disappointing how they try to trick you by using the original manufacturer's warranty, passing it off as an extra warranty from the dealer and charging more than $4000 without any benefit. I cancelled t More

by wpipo1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Annabi
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

I had a very bad experience, first the car wasn’t serviced properly, i have to bring it 3 times, the financial manager was horrible to talk to never again More

by FATOUKANOUTE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Moore II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Garion
Mar 04, 2025 -

Northstar Kia responded

We sincerely apologize for the issues you experienced during your time with us. We strive to provide high-quality service, and we’re disappointed to hear that we fell short. Your feedback regarding both the service and your interaction with our financial manager will be reviewed so we can make the necessary improvements. We truly value your business and would like to make things right. Please feel free to contact us directlyat Bsingh@northstarkiany.com to discuss this further. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

March 02, 2025

Excelent service, The person who helped me was very kind and professional 5 stars C More

by Jenpego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't see the person on the list
Mar 03, 2025 -

Northstar Kia responded

Thank you for your kind words! We're delighted to hear that you received excellent service. Enjoy your vehicle! ⭐⭐⭐⭐⭐ Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

March 02, 2025

I didn't have any issues with this dealership. They were quick and efficient as well as polite. More

by JAREDCAGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept but I forgot his name
Mar 03, 2025 -

Northstar Kia responded

Thank you for your feedback! We're glad to hear you had a quick, efficient, and pleasant experience with us. We appreciate your support! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

March 01, 2025

My experience was very good for what I needed, impressed with scheduling system, alerts and phone calls about upcoming appointments, check in was smooth, pull up to the gate and automatic opens up and pull More

by em.nyc.1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Northstar Kia responded

Thank you for sharing your positive experience with us! We’re so glad to hear that our scheduling system, smooth check-in process, and amenities made your visit pleasant. It's great that you felt comfortable with no pressure for additional services, and we’re thrilled to know you'll be returning! We look forward to providing you with excellent service again in the future! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

February 28, 2025

Well, about three months ago I bought my brand new 2024 Kia Telluride in for service with a problem with my inverter Not working. When my car was returned to me, it was some very nasty scratches on the da More

by ROYBRAXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 02, 2025 -

Northstar Kia responded

I’m really sorry to hear about the issues you've experienced with the service and the scratches on your dashboard. It's important to us that your vehicle receives the best care possible, and we deeply regret that this was not the case. Please reach out directly at Bsingh@northstarkiany.com to the service department or the service manager to ensure this issue is addressed promptly. They will assist you in finding a resolution for the damage caused during the service. We appreciate your patience, and we will do everything we can to make this right for you. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

February 28, 2025

Service desk was nice and clean new facility with free carwash. 3 recalls , oil change and inspection was done in less than 2 hours. More

by GILNORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James hwang
Mar 02, 2025 -

Northstar Kia responded

Thank you for your kind words! We're so glad you had a great experience at our service desk and enjoyed the new facilities. It's wonderful to hear that your service was completed quickly and efficiently. We always aim to provide a fast, high-quality service for our customers. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

February 28, 2025

Arranging service and scope of servicing was smooth, easy, and without pressure. Dropoff and waiting were seamless and pleasant. Servicing was completed on schedule. More

by HSLATKIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Mar 02, 2025 -

Northstar Kia responded

Thank you for your wonderful feedback! We're thrilled to hear that your service experience was smooth, easy, and hassle-free. Our team always aims to provide a seamless experience, and we're glad we met your expectations. We look forward to assisting you again in the future! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

February 28, 2025

Excellent customer service. Everything was timely and I never felt pressured into any additional service More

by NOLANCONNOR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo
Mar 02, 2025 -

Northstar Kia responded

Thank you for your positive review! We’re so glad to hear that you had a great experience with our team and felt comfortable throughout the process. We strive to provide excellent service without pressure, and it's wonderful to know we met that standard for you. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

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