Northstar Kia - Service Center

Everyone is super friendly, super fast service, and reliable, after every service they wash your car. reliable, after every service they wash your car. More

Everyone is friendly and courteous to your needs. Up front with diagnostic pricing and service pricing. Up front with diagnostic pricing and service pricing. More

Very courteous and efficient. Wait time very good. Waiting area very clean. Thank you. Have a nice day. Wait time very good. Waiting area very clean. Thank you. Have a nice day. More

The core issue was the P1326 code, which indicates a serious engine defect. My car is a 2020 model and unfortunately not covered under the recall. However, the service center failed to diagnose this pro serious engine defect. My car is a 2020 model and unfortunately not covered under the recall. However, the service center failed to diagnose this properly from the beginning. Instead, they misled me and clearly lacked the ability to fix the issue. My service advisor, James, falsely told me there was no engine problem and initially quoted me over $900. After some negotiation, I agreed to pay $700. He claimed the repairs included replacing four spark plugs and fixing an oil leak gasket — but these had nothing to do with the actual problem. After that service, the car continued to misfire, lose power, and run poorly. The brand new spark plugs they installed failed within two weeks. I had to return to the service center four times within just one to two months, but the problem was never resolved. I feel completely deceived and frustrated. This kind of dishonesty and incompetence is unacceptable. More

Awesome service! !! I don't go anywhere else with my car. I can trust that they'll take care of my car like their own and that they won't just charge me for stuff I do !! I don't go anywhere else with my car. I can trust that they'll take care of my car like their own and that they won't just charge me for stuff I don't need. Hands down best service center, i tried two others before I found them More

He was good at keeping his promise to call me. I came in all was looking as both recalls would happen as he mentioned. But unfortunately 1 of the recall parts that came in was defective. And so I I came in all was looking as both recalls would happen as he mentioned. But unfortunately 1 of the recall parts that came in was defective. And so I am awaiting his call for the part to come to finalize the recall. More

I always used to hate going to the dealership, but going to Northstar Kia I love it. They very friendly and they move quickly. Nice place to sit and watch tv. to Northstar Kia I love it. They very friendly and they move quickly. Nice place to sit and watch tv. More

Everyone was welcoming. Professional, and knowledgeable. You don't want to do it my salesman at a dealership made good on all the promises they made. Professional, and knowledgeable. You don't want to do it my salesman at a dealership made good on all the promises they made. More

Best customer service I’ve ever had would definitely come back. Fast friendly and they treat you like family back. Fast friendly and they treat you like family More

Service is good but leak of finding issue. I bought my 2017 Kia sportage to check the issue of blowing hot air from the dashboard air vent of the passenger side, after few hours waiting I was I bought my 2017 Kia sportage to check the issue of blowing hot air from the dashboard air vent of the passenger side, after few hours waiting I was told there are no issue, the AC system is working properly, and it is working when I get my car back, but afterward, the air vent still blow hot air occasional, sometime it work sometime it don't. More