The customer service from Jennifer was very attentive, but the whole experience that Jon the sales manager created was very lousy and unwelcoming. As a result, I wanted to negotiate a deal that I got from Capital One car loans website and I wanted to check it for myself. However, I wanted to negotiate the numbers that the Capital One pre-approved certificate loan gave me, but that the sales manager was reluctant to provime me with any information; instead, he was very derisive and was very unprofessional/arrogant asking me where did I get my information from, when I clearly gave him information from Capital One Pre-approved car loan Certificate. Especially, he was very contemptuous when I asked for my information back once I was thanking him for his service, but instead he left and told the sales man to give me my information back. Lastly, I left and a block away I noticed that they didn't give my pay stubs. I went back and Jon the sales manager as soonest he saw me, he gave me a bigotry stare. Ps. I really wanted to do business and I was ready to buy a car from the establishment since it took me two hours to get there, but Jon the sales manager body language communication, treatment, and price inflation made me not to get a car from Northstar Misubishi. Believe what the other negative comments are saying, they do not honor their prices and they pay for individuals to rate Northstar Misubishi with Five stars.