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Northtown Mazda

Amherst, NY

4.9
98 Reviews

3900 Sheridan Drive

Amherst, NY

14226

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98 Reviews of Northtown Mazda

June 26, 2026

Fantastic dealership. Alexis is a pleasure to work with. Shes super knowledgeable and professional and always goes above and beyond. I could not ask for a better experienc More

by syager912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Simone, Alexis Salvaggio, Will Wilson, Angel Ruiz, Andrea Battison, Andrew Maier, Glen Gentile, Brian O'Neil
Jun 26, 2026 -

Northtown Mazda responded

We are so grateful to receive your feedback! Thank you for choosing Northtown Mazda and highlighting Alexis’ friendly and committed service. We will pass along your kind words and see you next time. Safe travels!

June 26, 2026

Great service! Jessica is always kind and shes the best at her job. She always goes the extra mile to help. Shes a joy to work with and an excellent service writer. More

by syager912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Simone, Alexis Salvaggio, Will Wilson, Angel Ruiz, Andrea Battison, Andrew Maier, Glen Gentile, Brian O'Neil , Info WideWall
Jun 29, 2026 -

Northtown Mazda responded

Thank you for sharing your glowing review of Jessica! Here at Northtown Mazda, we strive to deliver top-notch service every time. We look forward to seeing you next time!

June 19, 2026

Upon my arrival at Northtown Mazda I was immediately greeted. Mohammed and his team were knowledgeable informative and made we feel welcome! The team member handling my test drives was fantastic and we More

by Ken
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Jun 22, 2026 -

Northtown Mazda responded

Ken, thank you for sharing your excellent feedback! We are thrilled to hear that you were well taken care of from start to finish. We will pass along your kind words to the team! We wish you safe travels in your new ride and look forward to seeing you again at Northtown Mazda.

June 03, 2026

I booked an appointment based on the website pricing for brakes and rotors. When I showed up the cost was $300 more and was told the online price didn’t include labor. That wasn’t listed on the website and More

by marissas.312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Info WideWall
Jun 03, 2026 -

Northtown Mazda responded

Marissa, I'm truly sorry to hear about the confusion with our pricing and the delays in communication. We aim for transparency and timely service, so this feedback is concerning. If you're open to discussing this further or giving us another chance down the line, please feel free to reach out directly. Thank you, Brian O'Neill - Service Manager - 716-529-3900 X 12120

June 01, 2026

Beautiful showroom with friendly and attentive service. I would highly recommend this dealership to everyone. More

by lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keiran Murphy, Info WideWall
Jun 02, 2026 -

Northtown Mazda responded

Lisa, thank you for sharing your recommendation of our team! We look forward to assisting you again in the future at Northtown Mazda.

June 01, 2026

Joseph was super welcoming and helpful. This was my first time leasing a car and he helped so much and made it a great experience. More

by hannahallard3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Love, Info WideWall
Jun 01, 2026 -

Northtown Mazda responded

Congratulations on your new lease, Hannah! We are thrilled that Joseph made the process so smooth and enjoyable for you. Welcome to the Northtown Mazda family!

May 27, 2026

I was recently in for some scheduled maintenance and was very happy with the whole process. Efficient and responsive courtesy from the team. More

by Kevin Chase
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
May 28, 2026 -

Northtown Mazda responded

Hi Kevin, thank you for choosing Northtown Mazda and for sharing your five-star review of our Service Department! See you next time.

May 18, 2026

Great service was provided and wait time was reasonable. Staff was very friendly and helpful More

by mhold03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher , Info WideWall
May 19, 2026 -

Northtown Mazda responded

Thanks so much for the 5-star review of Northtown Mazda!

May 07, 2026

Wonderful dealership and lovely people that work there. Customer service is 10/10 and I'm so glad I chose North town! More

by satchbuck1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Love, Alex Tkalich, Info WideWall
May 07, 2026 -

Northtown Mazda responded

We're grateful for your kind words about our team and our service! Thanks for choosing Northtown Mazda!

April 30, 2026

Northtown Mazda has wonderful customer service . Would definitely recommend. From the service department to Sales More

by mdiebold816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Info WideWall
May 01, 2026 -

Northtown Mazda responded

Thank you for the glowing review and recommendation! We are pleased to hear you had a great experience with our team. Looking forward to the next time we see you here at Northtown Mazda!

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