Northtown Subaru

Stopped by with no appointment and a CHECK ENGINE light. Within a half hour, I was back on my way with a loaner vehicle while they worked my Forester in to their queue of others, diagnosed the issue, and r Within a half hour, I was back on my way with a loaner vehicle while they worked my Forester in to their queue of others, diagnosed the issue, and repaired the issue. Thankfully for me it was a repair fully covered by warranty and I had my car back before they closed that evening. More

Went in for service and everything went swimmingly. They explained everything well, the wait was less then an hour, and I was able to ask some questions about bringing the car in for a subsequent batte They explained everything well, the wait was less then an hour, and I was able to ask some questions about bringing the car in for a subsequent battery check. More

Scheduling an inspection for my car was easy. And Aubrey was great to work with. Made for a pleasant experience. And Aubrey was great to work with. Made for a pleasant experience. More

Andy S. was great from the time I walked in the dealership to drop off my car. He kept me posted on the status of my car until I picked it up. He was very pr was great from the time I walked in the dealership to drop off my car. He kept me posted on the status of my car until I picked it up. He was very professional and provided great customer service. Our family comes from owning businesses. Therefore, customer service is hugh to me. This is one of the reasons I continue to bring my car to this dealership. More

Prompt and kind service and repairs. Took the car in early and finished it early Took the car in early and finished it early More

We had a great experience purchasing our new Subaru. Adam did a great job introducing us to the different models available. Jenny walked us through the test drive and steps of purchasing. They worked to Adam did a great job introducing us to the different models available. Jenny walked us through the test drive and steps of purchasing. They worked together to make it very convenient for us. Very knowledgable, and personable. Thank you for your professionalism!! More

We were extremely satisfied with the service we received purchasing our 8th Outback at Northtown Subaru. Mike Stepien was our salesman and was great. purchasing our 8th Outback at Northtown Subaru. Mike Stepien was our salesman and was great. More

We had an excellent experience at northtown Subaru. Chris Troxel was most helpful and knowledgeable and made the buying experience great! Chris Troxel was most helpful and knowledgeable and made the buying experience great! More

Completed the NYS Inspection in a timely manner. Checked battery health and did a multi-point inspection. As there was a bit of a delay they took me home and then picked me up Checked battery health and did a multi-point inspection. As there was a bit of a delay they took me home and then picked me up More

Parts dept needs to ensure parts are on hand for service appt made. Seems to be a disconnect between parts and service dept. Then service dept has to deal with telling customer they can’t do the work. Very appt made. Seems to be a disconnect between parts and service dept. Then service dept has to deal with telling customer they can’t do the work. Very avoidable mix up and frustrating situation. More