Northtown Subaru

Having bought the car about 4 months ago from north town, I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. He knew that from inspecting the car with an iPhone flashlight apparently. That waste of time turned into an hours long repair for a known Subaru issue. The manager on the other hand was great, the polar opposite of the first guy. One bad Apple doesn’t ruin a barrel. Nick and everyone in the office was professional. A customer concern shouldn’t be considered a waste of time on a vehicle they are paying for. Let alone him being completely wrong More

Brought my outback in for tire rotation and oil change with inspection. I dropped my car off at 9:15 and after several inquiries, I did not get it back til 4:00. Their service dept is usually much more ef with inspection. I dropped my car off at 9:15 and after several inquiries, I did not get it back til 4:00. Their service dept is usually much more efficient and on time. More

Brought car in for service. Was there a long time, but vehicle required a good deal of maintenance. Staff was polite and competent. One of the cleanest dealerships and servic Was there a long time, but vehicle required a good deal of maintenance. Staff was polite and competent. One of the cleanest dealerships and service areas I have seen. Would request that the vending machines be returned to the customer waiting area, though. More

Gabriel was very efficient, helpful, knowledgeable, kind and right on with the time the car would be done by. and right on with the time the car would be done by. More

Got tires rotated and oil change. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. More

It was a good experience except it was an extended warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. More

They did great job doing New York inspection and l will come back for other services come back for other services More

The service department is excellent with communicating to the customer. They also have outstanding customer service. Sherri was phenomenal with attentiveness to my car service. the customer. They also have outstanding customer service. Sherri was phenomenal with attentiveness to my car service. More

Service department was courteous and checked me in on time. Appointment didn’t take long at all. time. Appointment didn’t take long at all. More

The scheduled service I received from Andy Stewart was exceptional as usual. He is an asset to Northtown Subaru service department. Keep him around for a long time. exceptional as usual. He is an asset to Northtown Subaru service department. Keep him around for a long time. More