Northtown Subaru
Amherst, NY
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836 Reviews of Northtown Subaru
It was a great buying experience start to finish. I was in the market for a new car after my last one was totaled. Jason let me test drive the 2 models I was most interested in — Impreza & Crosstrek. I was in the market for a new car after my last one was totaled. Jason let me test drive the 2 models I was most interested in — Impreza & Crosstrek. I went w/ the Crosstrek and what I was quoted the first day was what I paid when I returned to pick up the car. There also wasn’t a ton of pressure to buy extended warranties. Jason even offered to pick me up from the car rental place on the day I got the new car. The dealership also set up an appointment for me to come in and go over some of the features of the car. The car is great so far and the buying experience was top-notch! More
Car engine was ransacked by a small animal chewing wires and disabling front view camera in my 4 week old Subaru Crosstrek Hybrid Limited. Joshua Meyer immediately informed me that car warranty would NOT pa and disabling front view camera in my 4 week old Subaru Crosstrek Hybrid Limited. Joshua Meyer immediately informed me that car warranty would NOT pay for the repair while advising me to notify my insurance company but he would try to keep repair cost close to my deductible insurance amount. The repair was complete in a few days, earlier than expected, with a price close to my deductible AND I was given a car loaner to even take to a meeting I had out of state l! Further complications happened with Josh aligning those repairs as part of my car warranty and even again providing me wiyh a free car loaner! These cars were similar to my Crosstrek that made driving rather easy! Josh always kept me informed of the repair progress, informed me of who is responsible with most repairs made under the car warranty while always explains every detail of what was being done. He went above and beyond what I ever experienced at previous car dealer repair shops , insisted that I was completely satisfied while accommodating every detail that I asked to be diagnosed! He is easily a person whom you can trust! More
I went in to lay out my options on either buying out or renewing my lease, I worked with Brandon and he was amazing, he made everything super easy and understandable and got us into a new lease with a grea renewing my lease, I worked with Brandon and he was amazing, he made everything super easy and understandable and got us into a new lease with a great deal. I will keep coming back as long as I can to see Brandon! More
Best car buying experience i ever had. Daniel was great to work with. Everyone was so nice. I only came to look and left with my 1st brand new car. I was very happy with everything. Daniel was great to work with. Everyone was so nice. I only came to look and left with my 1st brand new car. I was very happy with everything. More
Aubrey was extremely accommodating to us. She swapped out a small loaner car for a larger one as our car was in service. We had a camping trip planned at the time of service. Hang on to her! She swapped out a small loaner car for a larger one as our car was in service. We had a camping trip planned at the time of service. Hang on to her! More
There was a mix-up in our service appt to have body side moldings installed on our 2026 Subaru Outback Limited. GABRIEL NEUMANN was our service advisor. He did an outstanding job fitting us in and getting moldings installed on our 2026 Subaru Outback Limited. GABRIEL NEUMANN was our service advisor. He did an outstanding job fitting us in and getting us out for our 50 mile trip home before dark. He went above and beyond in his service. This is a great dealership! More


