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Northtown Subaru

Amherst, NY

4.9
755 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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755 Reviews of Northtown Subaru

July 28, 2024

I have leased 4 Subaru Foresters from Chris. Always a completely thorough process. Service department is very helpful and efficient. No all day waiting for standard maintenance, plus they have c More

by Dianne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel, Michael Ahern
Jul 28, 2024 -

Dianne responded

Confirm

Jul 29, 2024 -

Northtown Subaru responded

Dianne, we're happy you received excellent service and clear communication at Northtown Subaru. Thanks for sharing your experience and for your continued support!

July 28, 2024

Andy in service is excellent. There were unexpected delays, but he communicated effectively and was very accommodating. More

by ThePhoenix17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 29, 2024 -

Northtown Subaru responded

We're glad to hear Andy provided excellent service and kept you informed despite the delays. Thanks for choosing Northtown Subaru!

July 27, 2024

Everyone was very friendly and answered all my questions. I thought I had to get my tires rotated but he explained I didn’t have to because of low mileage. They took my car in right away and were finished mu More

by Adamsrib00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jul 29, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're glad our team at Northtown Subaru could provide friendly and efficient service. Drive safely, and we look forward to seeing you again!

July 27, 2024

Courteous, professional. Analytical. Business savvy. Friendly. The overall experience was a welcome change from high pressure. More

by savageman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 29, 2024 -

Northtown Subaru responded

Savageman, we're delighted to hear that you had a positive experience with our team at Northtown Subaru. Thanks for the great feedback!

July 27, 2024

Excellent customer service, Andy is the best! I was kept up to date on the status of my car through out the day and they sent an Uber to get me when my car was ready so I didn't have to wait for More

by Alcastle
Recommend Dealer
Yes
Employees Worked With
Andy
Jul 29, 2024 -

Northtown Subaru responded

We're delighted to hear that Andy and the Northtown Subaru team provided excellent service and kept you updated throughout the day. Thanks for sharing your positive experience!

July 27, 2024

I was taken care of quickly. Staff were courteous and efficient. Dealership was clean and comfortable More

by kaoddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jul 29, 2024 -

Northtown Subaru responded

Thank you for sharing your experience! We're glad to hear our team at Northtown Subaru provided quick and courteous service in a clean, comfortable environment. We appreciate your feedback!

July 27, 2024

The service hostess was knowledgeable and friendly. She explained everything in detail and the service was completed in much less time than anticipated. More

by Serge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
Jul 29, 2024 -

Northtown Subaru responded

Serge, we're glad to hear our service hostess provided you with a great experience at Northtown Subaru. Thanks for the positive feedback!

July 27, 2024

Excellent customer service. Service department is outstanding. Ease and availability for scheduling, great communication and competitive pricing. More

by patrick barrett
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Jul 29, 2024 -

Northtown Subaru responded

Patrick, we're delighted to hear you had an excellent experience with our service department at Northtown Subaru. Thanks for the fantastic feedback!

July 26, 2024

Took my 2020 Outback in for routine service. Nick went above and beyond to get all requested work completed on time and done right. Friendly helpful staff always! More

by thaler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 26, 2024 -

Northtown Subaru responded

We're delighted to hear that Nick and the Northtown Subaru team provided exceptional service for your Outback. Thanks for sharing your experience!

July 25, 2024

Working with Jack was a smooth experience! His honesty and knowledge were appreciated! It was nice to deal with an easy going person not a pushy salesman! More

by Sue’s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack
Jul 26, 2024 -

Northtown Subaru responded

Sue, we're delighted to hear that Jack made your experience at Northtown Subaru smooth and enjoyable. Thanks for sharing!

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