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Northtown Subaru

Amherst, NY

4.9
786 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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786 Reviews of Northtown Subaru

December 29, 2023

I had the pleasure of working with Karen Schultz. She was very courteous, patient and knowledgeable in meeting my needs. It was time well spent as she researched their inventory and found the perfect More

by Esther414.7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karen Schultz
Jan 03, 2024 -

Northtown Subaru responded

Hi Esther! We're so glad to know that Karen was able to assist you in finding the perfect car at Northtown Subaru. We appreciate your kind words and look forward to serving any of your future needs!

December 28, 2023

Everyone I dealt with, especially Gabe, were very helpful and didn’t try to push any services on me that I hadn’t come in for. Appreciated! Service was fast too. More

by apikoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe in service
Jan 02, 2024 -

Northtown Subaru responded

A Pikoff! We're glad to know that you had a positive experience with Gabe and the rest of our team at Northtown Subaru. We always aim for efficient service without any unnecessary pressure. Thanks for your feedback!

December 22, 2023

Adam was a huge help in helping me purchase the exact car I wanted! I was in a bit of a rush to purchase a car because I was having troubles with another dealership. Adam was super thorough throughout the de More

by Chrysa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat, Michael Ahern
Dec 22, 2023 -

Northtown Subaru responded

Chrysa, we're so glad to know that Adam was able to assist you in finding the perfect car at Northtown Subaru. We appreciate your kind words and are here for any future questions or needs!

December 19, 2023

Quick and responsive service. Communicative throughout the day on status and flexible with picking up when complete. More

by lou.bordonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Dec 19, 2023 -

Northtown Subaru responded

Hey Lou, thank you for the 5-star rating! We're glad to know you found our service at Northtown Subaru quick and responsive. We always aim for clear communication throughout the process and look forward to serving you again!

December 18, 2023

Andy has been my service advisor for many years. This is my fifth Forrester and every time I come in for service I’m greeted with a pleasant smile. Andy diagnose the problem and arranged for the ser More

by Luap0417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
Dec 18, 2023 -

Luap0417 responded

This is my fifth Forrester, and every time I come in for service I’m greeted with a pleasant smile and he diagnosed the problem and arrange for service. The vehicle was fixed in the time he said it would be I will never go anywhere else for service. Northtowns provides value.

Dec 18, 2023 -

Northtown Subaru responded

Thank you so much for trusting Andy & the Northtown Subaru team with the care of your vehicles! We're truly grateful for your continued support and look forward to seeing you at your next visit!

December 16, 2023

Josh has been my service advisor for several years, and he has always provided excellent service. Most recently, my 2009 Outback had.a cylinder head gasket failure. Josh diagnosed the problem quickly and More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mayer
Dec 18, 2023 -

Northtown Subaru responded

We're glad to know that Josh has been providing you with excellent service over the years at Northtown Subaru. It's great to learn your Outback is back on the road and running smoothly! Drive safely!

December 15, 2023

The backbone of the dealership is the service department and theirs is a 10 on a 1 - 10 scale. Over and above customer service when I was in this past Tuesday.. More

by sopera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kent
Dec 15, 2023 -

Northtown Subaru responded

We're delighted to know that our service department at Northtown Subaru exceeded your expectations! We strive for top-notch customer service and we're glad it shows. Thanks for the stellar review!

December 12, 2023

I will never go anywhere else but Northtown for all my car needs. They are always friendly, always helpful and just amazing. More

by kristen.hochulski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
Dec 12, 2023 -

Northtown Subaru responded

Hi Kristen! We're delighted to be your go-to for all things automotive! Thanks for the kind words about our team at Northtown Subaru. We look forward to serving you in the future!

December 12, 2023

Aubrey was great. My only issue was that my alignment wasn't taken care of initially but Aubrey was super about solving it for me. More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Dec 12, 2023 -

Northtown Subaru responded

We appreciate your feedback and are glad to know Aubrey was able to assist with the alignment issue. Thanks for choosing Northtown Subaru, we're here if you need anything else!

December 11, 2023

Efficient service, excellent service rep (Aubrey). Seemed to take a bit longer than expected, however. Bye More

by Ricscho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
Dec 12, 2023 -

Northtown Subaru responded

Hi Ricscho! We appreciate your feedback and are glad to know Aubrey provided excellent service at Northtown Subaru. We'll continue working on our efficiency for an even better experience next time! Safe travels.

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