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Northtown Toyota
Amherst, NY
110 Reviews
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110 Reviews of Northtown Toyota
February 18, 2015
New Rav4 This is the second vehicle that I have purchased from Northtown. The service, friendliness and professionalism has been top notch each time. They ta This is the second vehicle that I have purchased from Northtown. The service, friendliness and professionalism has been top notch each time. They take great care of you and your vehicle. More
by ajbalsd23
Employees Worked With
Jim Long
August 26, 2014
Broken Promises I visited the dealer on 08/25/14 and had agreed on an "out the door" price that was not honored after retrieving my plates. I visited the dealer on 08/25/14 and had agreed on an "out the door" price that was not honored after retrieving my plates. More
by ddee937
Employees Worked With
Dino Grenga
May 10, 2014
Hustled for non-required unnecessary repairs! On May 1, 2014 I took my 2007 Rav-4 into Northtown Toyota, Amherst, NY 14226 for an oil change. The service person who wrote up the order advised me t On May 1, 2014 I took my 2007 Rav-4 into Northtown Toyota, Amherst, NY 14226 for an oil change. The service person who wrote up the order advised me the vehicle was due for the 75,000 mile check. On the order she had written $820.00 which I was led to believe was a worst case scenario and that the dealership would call with any items found that needed attention. I did receive a call while the work was being conducted asking if I wanted the spark plugs or snow tires (they are all season tires) changed, to which I declined. When I picked up my SUV the bill came to $815.22. It had such items on it as "Brake System Flush", "Rear Brake Service, remove pads and clean sliders and lube", "4 Wheel Alignment", These Items added $370.77 to the bill. Upon researching these items I found they were not included in my manual as being either required or necessary. Beverly at the dealership contacted me after I complained and said they would refund $200.00 to me. I advised her that I was extremely upset with the business practices of the dealership and that I would never do business with any of Northtown's dealerships. Toyota is a great company that manufactures some of the best vehicles in the world. I and the rest of my family have owned many of them. To have a dealership that represents Toyota have misleading, almost fraudulent business practices hurts it's reputation. More
by allan144
Employees Worked With
Beverly
May 06, 2014
Very Disapointed! I purchased a 2013 Toyota Rav 4 in March of 2014. this was the second vehicle i purchased from the Northtown Group. with in 30 days of my purchase i w I purchased a 2013 Toyota Rav 4 in March of 2014. this was the second vehicle i purchased from the Northtown Group. with in 30 days of my purchase i went to a local car wash called Delta Sonic and my roof moulding came undone. I was told by Delta Sonic Employees that it happens all the time. I drove to the dealership (Northtown) and was told also by employees that it happens all the time. when i asked who i should speak with about the issue i was told to "Call the Engineers in Japan". I contacted toyota care who promised a call from the dealer which never happened and the best toyota care could do is refer me to another dealer. beware! More
by a71mustang
Employees Worked With
Service Writer
July 03, 2013
Very disappointed with the way the customers are treated and service is provided. I have been going to a Toyota dealership for the last 8 years and this is by far the worst experience I have had. My car was and service is provided. I have been going to a Toyota dealership for the last 8 years and this is by far the worst experience I have had. My car was not washed properly, they made fun of my T-Shirt color and more than that, the oil change mentioned on the TV screen was 24.99 , but i was charged 32.99 and when I inquired about it they just shot me down rudely.Will never visit this place again. They billed me 895$ and when I asked them for a discount the guy Mathew acted as if I was a crime to ask for a discount. In the past , the dealership have given me a courtesy discount for doing all the work recommended by them, which I did at North town Toyota too. A discount is a human feel good factor..which every one feels good about. I'm sure giving me 30-40$ discount would not have mattered. He told me that I will get him kicked out of job if I ask him for discount...how rude is that.They need to be trained more in managing customers. The car had finger print all over it and being a white color car it was bad. He did not even offer to have it cleaned when I told hi,m about the same. The driver side car door handle had oil marks and i had to show them that and have it removed. This goes to show that there is no per-delivery check or verification. Anyways, I learnt one thing, not all Toyota dealerships are up to the mark and we need to pick before we leave our vehicles. Also they made me wait an hour more, than what was promised. More
by dhkumar
Employees Worked With
Mathew
May 24, 2013
Joe was unprofessional, he actually walked out from our negotiations, he stated for all to hear, I have had enough, have a nice life... VERY unprofessional, even went to the general manager, who did no negotiations, he stated for all to hear, I have had enough, have a nice life... VERY unprofessional, even went to the general manager, who did not defend Joe, but wanted the incident over.... 5/24/13 More
by triedtodeal
April 14, 2013
It was great service. All questions were answered very clear. I have got all explanations what I needed. Purchase process was quite fast and smooth. clear. I have got all explanations what I needed. Purchase process was quite fast and smooth. More
by kuzmin_an
Employees Worked With
Marissa Greene
April 10, 2013
My experience in Northtown Toyota was great. Marissa the salesperson was very helpful and friendly, and she made the whole process so much easier. And I will recommend Northtown dealership to my friends and salesperson was very helpful and friendly, and she made the whole process so much easier. And I will recommend Northtown dealership to my friends and family. More
by Marta25582
Employees Worked With
Marissa Greene
April 10, 2013
Donnie Dipalma was absolutly terrific. He was courteous and most attentive. I never felt rushed by him. Donnie has a wonderful talent of making the customer feel at ease even when discussing financial and most attentive. I never felt rushed by him. Donnie has a wonderful talent of making the customer feel at ease even when discussing financial affairs. He pointed out ways i could save money on my new car purchase. I would definately recommend him to my friends. More
by marymroberts
