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Northtown Toyota
Amherst, NY
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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142 Reviews of Northtown Toyota
September 23, 2020
I came in to the service department because there was a recall on my 2016 Prius, which had 48,000 miles on it. I also had purchased a trailer hitch and wanted to have it installed. The service advisor, Bev recall on my 2016 Prius, which had 48,000 miles on it. I also had purchased a trailer hitch and wanted to have it installed. The service advisor, Beverly Smith, advised me that certain maintenance items, including coolant replacement, a tune-up with replacement of spark plugs, and an induction service, were due at 45,000 miles. Based on her representation, I agreed to have these service items performed. After paying my $845 bill, which included $178 for the trailer hitch installation, I checked the service manual and found that Ms. Smith had lied to me. Toyota recommends coolant replacement at 100,000 miles and spark plug replacement at 120,000 miles. I paid more than $650 for unnecessary work. I'm appalled at the dishonesty and will obviously never patronize this business again. I have made a complaint to the Better Business Bureau and will sue in small claims court if necessary. More
by m
Employees Worked With
Beverly Smith
July 19, 2020
Lied to by Service Dept My 2020 Rav 4 failed to start 4 times in the last 2 months. Dead battery. Took it to the dealer and after keeping it overnight, they said nothing was My 2020 Rav 4 failed to start 4 times in the last 2 months. Dead battery. Took it to the dealer and after keeping it overnight, they said nothing was wrong and I should drive it more. Who ever heard of a car that had to be driven a minimum of X miles or it wouldn't start. Dumbest thing I ever heard. Documenting every service call in preparation for a Lemon Law claim. The Toyota forums have hundreds of people with the same problem. It's clearly a product defect. Even the dealer service manager admitted there were a lot of people with the same problem. So they lied to me. Car will be towed by Toyota Care every time it's dead until they either admit there's a problem or I have enough paperwork to make them take this xxx back under the Lemon Law More
by mgiggity
Employees Worked With
Ryan Cassidy
December 10, 2019
NEVER AGAIN We came in awhile back and sat down with a sales guy, Stuart, to talk about a Toyota Highlander. After asking him nicely if he'd give us his best pric We came in awhile back and sat down with a sales guy, Stuart, to talk about a Toyota Highlander. After asking him nicely if he'd give us his best price up front, so as to save our time and his, he kindly agreed. He then proceeded to tell us they didn't have the model we'd seen in the paper, but had a better model and could get us a similar price. He left for awhile and came back with a MUCH HIGHER price. He tried to tell us this was a good price, blah-blah-blah. When we asked why he had told us he could give us a similar price, he pulled the old "well, let me go talk to my manager" crap. We should've left right then...regret that we didn't. Never again. From now on we're negotiating via email ONLY and with a different sales guy as Stuart jerked us around after agreeing not to. More
by Lan
Employees Worked With
Stuart
May 14, 2018
Awesome Mr Gary Gill and his assistant were very friendly, professional, and efficient. I was able to get the car that I wanted the same day. They also helped Mr Gary Gill and his assistant were very friendly, professional, and efficient. I was able to get the car that I wanted the same day. They also helped me return the rented car to its company. More
by Elie A.
Employees Worked With
Gary Gill
May 13, 2018
It was amazing I went to north town to purchase my first car and I had A great experience they helped me understand the things I did not understand. They made me get I went to north town to purchase my first car and I had A great experience they helped me understand the things I did not understand. They made me getting my first car a great experience. Thank you for that northtown :) More
by Orion
Employees Worked With
Greg Achramovitch, Gabe Hoffman
November 21, 2017
winter tires and recent purchase We have purchased 3 cars in the last 3 years and recommend Toyota to our friends and family members , our personal sales associate is Mark Stisser, he We have purchased 3 cars in the last 3 years and recommend Toyota to our friends and family members , our personal sales associate is Mark Stisser, he listens to our needs and gets our deal done quickly . we are very happy with Basil Toyota lock port. More
by Kathy Caito
Employees Worked With
Mark Stisser ,Walter Cook
August 04, 2017
great dealership I just purchased a 2017 Rav4 hybrid from Stuart Cooper,he was friendly,informative and very helpful with getting the deal done quickly and efficiently I just purchased a 2017 Rav4 hybrid from Stuart Cooper,he was friendly,informative and very helpful with getting the deal done quickly and efficiently. he took care of all the detail for me and was on my way in a short time. I would recommend him anytime to anyone looking for another vehicle More
by teaserguy
Employees Worked With
Stuart Cooper
May 28, 2017
Go to Sandy Schechter at Northtown Toyota Scion! Sandy Schechter has been my guy for my last three leases. I have since moved to Ohio, but still come back to him when my lease is up. He's amazing! Sandy Schechter has been my guy for my last three leases. I have since moved to Ohio, but still come back to him when my lease is up. He's amazing! He is honest, caring, and knowledgeable. And when you have to spend half of your day at a car dealership, he is the person to be with! More
by Caitmarie1313
Employees Worked With
Sandy Schechter
December 12, 2016
Good service I bought a Toyota 2017 Corolla from this dealership and had Gary Gill as my salesperson. He was informative and attentive. Highly appreciated his serv I bought a Toyota 2017 Corolla from this dealership and had Gary Gill as my salesperson. He was informative and attentive. Highly appreciated his service. More
by sarada
Employees Worked With
Gary Gill
