Please don't buy there! New Car's are could be ok, but not anything used. If your going to buy a used car from them, especially Russ Fortner. Have the car inspected by another place, so you can really find out if the car is going to last, or if it's going to be broken down in a month. I have never heard anything good about the Used Car department. When it comes to following any of the common sense laws they don't. I walked into the show room and no sales people even greeted me, they just went back to their desk and sat there watching me look at the larger Tiguan? I loved my current one, but it was just to small and I loved the larger one. I finally asked the guy the price and it was like I was asking for a kidney. He walked off. I had my title and check book in hand. I walked out and went to the BMW dealership and they treated me great!!! After doing some research that is public knowledge, Northtowne is well known for selling cars without a clear title, given customers false reports on past history. And any educated buyer knows you can't sell a car without having a clear title. I have already had a complaint with the BBB, and also a complaint with the CSS (Dealerships get a bonus on these), and The States Attorney General. Don't be scared, they are just criminals that put peoples life at risk. I wonder if the head guy of the used cars department would put anyone in his own family in car that he sells! Reach out to me and I will tell you where you can go for free inspections on a car before you buy, and the dealership shouldn't have an issue with this if they stand behind the car and sale! Even if it costs you $10, it's worth it, and don't let them talk you out of it. NORTHTOWNE VOLSWAGEN=Bankruptcy and Criminals!