Northway Toyota

Great experience. Friendly and knowledgeable staff. Answered all my questions. Didn't make me sit through the old rigamorow of six trips back & forth between the salesman and sales manager. Fair price Answered all my questions. Didn't make me sit through the old rigamorow of six trips back & forth between the salesman and sales manager. Fair price for an excellent vehicle. Many THANKS to the staff at NORTHWAY TOYOTA> Mark O'Brien More

Jennifer was friendly on the phone, taking pertinent information to help streamline the buying process. She was also patient in giving me directions. Tom was also friendly and informative regarding th information to help streamline the buying process. She was also patient in giving me directions. Tom was also friendly and informative regarding the vehicles that I was considering purchasing. He showed genuine interest in selling me a vehicle without being pushy and that "sealed the deal" for me. Louis was also informative without being pushy. Louis also readily provided the little help that I needed with financing. The car was ready when promised and I have found no manufacturer's defects (as of yet, anyway). I had narrowed my choices to Toyota and Chevrolet. (Prior to this purchase I had only owned Chevys.) I chose Toyota because I felt I received more value for my money. More

Northway was the second Toyota dealership I visited, and I had interacted with others online. I found the team at Northway to be very helpful and they treated me well. My questions were answered, I was li I had interacted with others online. I found the team at Northway to be very helpful and they treated me well. My questions were answered, I was listened to, not "sold". I ended up buying my vehicle from Northway largely because of my experience with the sales team. I have already recommended Northway to a number of friends and family members. I am very happy with my purchase, and look forward to an ongoing relationship with Northway Toyota. More

This is my second Toyota purchased at Northway Toyota and I am more than satisfied with the sales staff and service department. Any time I bring my car in for servicing I know from past experience that every I am more than satisfied with the sales staff and service department. Any time I bring my car in for servicing I know from past experience that everything will be explained to my satisfaction and the work will be done as quickly and efficiently as possible. More

Sales rep was very friendly, accomodating and not at all "pushy". Service was quick as I was able to get my car in less than 12 hours. Received a good price on my trade in. The finance officer (cannot, un "pushy". Service was quick as I was able to get my car in less than 12 hours. Received a good price on my trade in. The finance officer (cannot, unfortunately, recall his name) was fair and also very friendly. Was offered a good deal on the extended warranty along with complimentary oil changes for 1 year. Dealer also promised floor mats and delivered in a timely manner. More

From start to finish we could not have asked or wished for a more positive experience in purchasing and servicing our car than we have had at Northway Toyota. This dealership would serve well as a model f for a more positive experience in purchasing and servicing our car than we have had at Northway Toyota. This dealership would serve well as a model for other dealerships. We were treated professionally and enthusiastically in all aspects of our relationship at Northway, an unusual experience in many of todays business interactions. Aside from our own exprience at Northway Toyota, I have watched and listened to other customers while at the dealership and was pleasantly surprised to find that each one was treated the same excellent way we were. Bravo! More

The dealership was misleading and made several mistakes during the buying process. Not only did they lie about the quality/certification of the vehicle, they could not fulfill the warranty contract they pr during the buying process. Not only did they lie about the quality/certification of the vehicle, they could not fulfill the warranty contract they promised in writing. During negotiations to settle the warranty discrepancy, they refused to put anything they offered in writing or to cover the differences between the warranty we agreed to in the contract and the "comparable" one. I am a Toyota fan, and would recommend to anyone to buy a Toyota, but please save yourself the hassle, time, and money and do not shop at Northway Toyota. More

I've taken my vehicle to Northway Toyota for more expensive recommended service at specificed intervals. Service had been adequate, but costly under warranty. Once warranty was complete, service di expensive recommended service at specificed intervals. Service had been adequate, but costly under warranty. Once warranty was complete, service diminished drastically. Two months ago, I spent $1,000.00 on repairs that did not correct issues I asked about and one issue was completely ignored. A major problem just occurred and and clerks at service desk were very rude and response from the mechanic did not assist issue, only provided a diagnostic, one I had already. Toyota charged $45.00 for a diagnostic that I knew. I disputed this payment and was approached rudely by all associates. The two different clerks had amazingly poor attitudes, both not helpful, both argued rather than resolve the issue. After spending $1,000.00, I would have expected better customer approach, and friendly polite desk service, I received neither and my vehicle continues to have difficulty. I won't be back, untrustworthy, and breached the simplest of business ethics, I'll find another mechanic. More

I've taken my vehicle to northway Toyota for the more expensive service at specified intervals. Service adequate, but costly while under warranty. Once warranty was complete, service diminished drastic expensive service at specified intervals. Service adequate, but costly while under warranty. Once warranty was complete, service diminished drastically. I recently spent $1,000.00 on repairs that did not correct issues I asked about, with one issue completely ignored. Next major problem just occurred. Clerks at desk very rude, the response from the mechanic did not assist issue, only provided a diagnostic, one I had already. Toyota charged me $45.00 for a diagnostic that I knew. I disputed this payment and was approached rudely by all assosicates. The two different service desk clerks had amazingly poor attitudes, both were not helpful, both argued rather than try to resolve my issue. After spending $1,000.00 for service, I would expect better service, and friendly polite desk service. I received neither and my vehicle continues to have difficulty. I won't be back - I'll find another mechanic. More

After making a deal with them, we received several phone calls trying to convince us to accept a car that differed from that which we had agreed to in the sales contract. When we cancelled because of the r calls trying to convince us to accept a car that differed from that which we had agreed to in the sales contract. When we cancelled because of the runaround,they refused to refund our $500 deposit, despite the fact that New York law provides that a buyer has an unconditional right to refund where the dealer is arranging financing, as he was in this case. More