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Northwest Chrysler Jeep Dodge Ram - Service Center
Houston, TX
517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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517 Reviews of Northwest Chrysler Jeep Dodge Ram - Service Center
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February 08, 2016
Poor service department They have had my car for over a week and it is nowhere near complete. All I brought it in for is a fog light and squeak noise from exhaust. Took 4 day They have had my car for over a week and it is nowhere near complete. All I brought it in for is a fog light and squeak noise from exhaust. Took 4 days for me to get a loaner. From the looks of it my car is going to be there another week. Called the service manager but he has not called me back. More
by mac
Employees Worked With
Service department
Helpful February 02, 2016
Great customer service! I am a repeat customer of NW Dodge and would highly recommend this dealership. Great customer service with a smile and a hand shake. I love my depen I am a repeat customer of NW Dodge and would highly recommend this dealership. Great customer service with a smile and a hand shake. I love my dependable Ram 1500 and will go back to NW Dodge in the future. More
by Sharon26
Employees Worked With
Robert, Brandon, Marion, Matt and others over time
October 05, 2015
bait and switch / beware of what they promise you over the p I am Mopar loyal. I have bought my last 3 brand new vehicles (both Chrysler and Jeep brand) and stayed loyal. Based on a oil chang misquote, I am co I am Mopar loyal. I have bought my last 3 brand new vehicles (both Chrysler and Jeep brand) and stayed loyal. Based on a oil chang misquote, I am considering trading my Jeep in and switching brands. The person the the phone advised me 99.00 for 3 oil changes, car washes, and tire rotations. I made an appointment, had the work completed to be socked with a bill of $173.00. I was told A) my new car took synthetic oil (which I was never advised) B) They had not ran the $100 special in months & C) I could pay for just the one oil change that would $80. So for $65, they flushed a 10 year relationship down the drain. Note: I provided the make, model, ect when I made the appointment. Be careful with this dealership and shop around. More
by Jhope923
Employees Worked With
Marion Chiaramonte
September 15, 2015
Four People in Contact, and Seven Call and no Appointment 1. Called to make appointment for warranty recall on my car - transferred to no answer and mailbox full 2. Called to make appointment again - after e 1. Called to make appointment for warranty recall on my car - transferred to no answer and mailbox full 2. Called to make appointment again - after explaining mailbox full - transferred to no answer and mailbox full 3. Went on line to make appointment - filled in all information and got to page of calendar and there were no date within the calendar that could be selected for an appointment 4. Help Chat came on line - I explained, she took all information for contacting me, VIN number, etc and said someone would call me that day. 5 Two days later, no call from them - called to make appointment - receptionist asked who did I want to speak with. I asked to speak to someone who could help me get an appointment for a warranty recall. She put me through to a girl who DID answer the phone. She said she wasn't in the right department and the only reason the call went to her was because she was answering her phone. She took my information and relayed to Robert L in Service department. Robert called me back, took all my information (3rd time to give this) AND he made me an appointment for today at 2:00 and he looked up and knew that there were two warranty recalls on the vehicle - good! 6. My daughter took the car in today at 2:00 for the appointment and there was no appointment. Girl said that Robert L. in service could not make an appointment. No parts are in, did not let me daughter remake an appointment. She has to CALL BACK TOMORROW! AND PRESUMABLY START THIS ALL OVER AGAIN!! More
by MaggieB
Employees Worked With
Robert L.
September 08, 2015
Ram 4500 in for repairs took 34 days still not right Have had nothing but trouble with 2014 Ram 4500! Truck under warranty supposed to get rental while truck in for repairs, Dealership said they don't do Have had nothing but trouble with 2014 Ram 4500! Truck under warranty supposed to get rental while truck in for repairs, Dealership said they don't do that. Took truck in for several issues, truck shakes at certain speeds and had tire wear. This is third Dealership to see truck for this problem. Have put on two new front tires two front end alignments, had tires balanced several times, informed Northwest Dodge service advisor of this. Thirty four days later I was told the truck had been repaired it needed a front end alignment and the tires were rotate to different wheels was stated tires should be rotated to different wheel every 8000 miles. When I picked up truck valve stem caps were missing tires under inflated 20 lbs. Will not be back! More
by Never again
Employees Worked With
Michelle Torre
August 07, 2015
Can never get any assistance with Service I would not do business with this dealership because you cannot get anyone in Service to call you back or answer the phone. I have called multiple tim I would not do business with this dealership because you cannot get anyone in Service to call you back or answer the phone. I have called multiple times, trying to get warranty performed on my truck and either no one answers the phone, or I get a promise for someone to call me back who never does. I figure someone is a very busy person as I never get a name or direct number. The times I have had my truck in for repair, I have always had to leave it overnight as the appointment time does not seem to mean anything. I was told the appointment is just to see the advisor, not to schedule repair. Because service dictates who I buy from, I will not be buying any vehicles from this dealership. I will say the advisors have been friendly when I went there. More
by byrnegreer
Employees Worked With
The mysterious Someone as no one follows through.
July 13, 2015
GREAT! THE LADIES IN THE RENTAL AREA WERE VERY POLITE AND FRIENDLY. THEY MADE THE RENTAL PROCESS VERY FAST AND PAIN FREE! THEY ARE GREAT! THANKS! THE LADIES IN THE RENTAL AREA WERE VERY POLITE AND FRIENDLY. THEY MADE THE RENTAL PROCESS VERY FAST AND PAIN FREE! THEY ARE GREAT! THANKS! More
by MALIAHR6
Employees Worked With
MS. ANNETTE, BLANCA, CHANTEL
July 12, 2015
service staff I have 3 dodge vehicles and have excellent customer service with all the staff involved. The service advisors have always been friendly and helpful. I have 3 dodge vehicles and have excellent customer service with all the staff involved. The service advisors have always been friendly and helpful. The service personal from the greeting porter, rental agent, service advisor to the cashier no complants! More
by dalnickbay
Employees Worked With
Marion Chiaramontree, Arron, Michelle Torre, Jim Smith
July 09, 2015
Horrible Service Department The absolute worst overall customer service and service department I have ever experienced. I would be embarrassed if my paycheck came from there and The absolute worst overall customer service and service department I have ever experienced. I would be embarrassed if my paycheck came from there and I provided such lackluster and horrible service on a daily basis. You fix cars, you check in vehicles for service, you paint stuff: its not rocket science. My one day repair turned into 4 and I had to check the work and send it back because it looked like an 8 year old did it. Every person I dealt with had 'sloped shoulders' and would not take responsibility for anything. It was always somebody else's fault or some other departments issue. In the end, I ended up with a fixed truck, a head ache, a few hours missed at work, and a door ding that they could not have cared less about. I've been a Dodge truck guy for a long time and the experience I had at NW Dodge will likely make me rethink my next brand purchase. One thing is for sure, I will go to Tomball or Katy if I EVER need any warranty work done in the future. A good friend who has been in the car business his whole life warned me about their service department but I ignored him. My mistake...I should have listened. Bottom line, do yourself a favor and stay away from this xxxx hole of a service department. More
by Wixthedog
Employees Worked With
Dumb, Dumber
July 07, 2015
Service Writer (Marion Chiaramonte) She was great! This was the first time i have ever been to a dealership and someone was actually excited to help me and get things done quick! Thanks! She was great! This was the first time i have ever been to a dealership and someone was actually excited to help me and get things done quick! Thanks! More
by Cakin100
Employees Worked With
Marion Chiaramonte
