Northwest Hyundai

When you are looking to purchase a new car, the sales department tells you how great they are, but now I have an issue and the service department does not seem to have enough technicians to get to my car department tells you how great they are, but now I have an issue and the service department does not seem to have enough technicians to get to my car in a timely manner. My car was there for 3 days before I received any explanation. Finally, I was told my warranty would cover the failure. However, the call came after the office was closed on a Saturday and the message only told me that it will take another 4 days before they can get the approval to do the work. Additionally, there was no information as to how I am supposed to proceed without a vehicle. After inquiring about transportation options, which I should not have had to ask about, the information I received was that they have too many cars needing warranty work to provide me a loaner vehicle and the allowance for a rental car will only cover about half of what we are seeing is the going rate for our area. Also told that it was still going to take another 3 days before they can get it approved for the warranty work and then they could order what would be needed for repairs. It now looks like it could two weeks, or longer, to get my car repaired and back. I have a car and a warranty for a reason - because I need reliable transportation! Certainly not pleased that the service department is not hurry to get my vehicle repaired and back to me, and I am sure it is because there is no money in warranty work. Again, if I were there to buy a new car, people would be lined up to try and offer assistance. I loved my Tuscan, but now I am not sure how great of a car it is if there is a failure with the transmission this early. Super disappointed to have it fail just halfway through my warranty period. Never had this problem with any other car with a lot more miles. May think twice now before buying another. More

I have been searching for a vehicle to carry my tools when I travel. I found what I thought was a good vehicle at a good price. On paper and on videos the Santa Cruz looked good, BUT when you see the p when I travel. I found what I thought was a good vehicle at a good price. On paper and on videos the Santa Cruz looked good, BUT when you see the price that is MSRP, it is far from the out the door price ($51000) and then they start adding these charges and charges the price grows fast. To make things worse I was told the vehicle was there but in fact the car was still on the dock. Now if anyone tells you that Hyundai has a good warrantee then I can say not too bad but to get the bumper to bumper 100,000 mile it will cost you over $2400 Now heres the kicker. I drove 25 miles to get to the dealership expecting to buy a car and drive it home and ended up driving my own car home because they didnt have a loaner I was told by finance that yes there is 0% finance but only until the end of the month and if the car arrives after that the rate will change. Bottom line is DON'T TRUST MORTHWEST HYUNDAI it is a pit full of vipers More

MY SUGGESTION IS NEVER VISIT THIS DEALSHIP.I had spoken MY SUGGESTION IS NEVER VISIT THIS DEALSHIP. I had spoken to name called KAYTLIN and she confirmed the drive out price via message as well as over the MY SUGGESTION IS NEVER VISIT THIS DEALSHIP. I had spoken to name called KAYTLIN and she confirmed the drive out price via message as well as over the phone. she also confirmed they will honor the TrueCar.com price. She made me to go there by driving for 50min and she is not even a sales person. They have added all hidden fees into MSRP and making it 10K more than what is was discussed. If you have money and you do not care then go to this dealership. 1) Watch out the MSRP (they call Market value price adjustment not Market Sales Retail Price) what they present in the paper to you is way high than the really MSRP. Basically they are not breaking down and customer most of the time think it is MSRP then go with that. 2) APEX they added this for no reason even it is part of MSRP 3) All these adds min $10K more to a customer. Again if you have money to trash then to go this dealership. More

Everyone was polite. My only question is my appointment was at one o’clock. I was on time but car was not repaired until 3:00. It only took about 30 minutes. Fortunately I had a good book to read. is this was at one o’clock. I was on time but car was not repaired until 3:00. It only took about 30 minutes. Fortunately I had a good book to read. is this normal? More

Very nice and polite. Helped me get what I could afford. Would highly recommend him. Would highly recommend him. More

I took my Kona to have recall and have right. Tire checked instead of having right checked they put air pressure on each tire to 39 instead of 33. I am very upset. checked instead of having right checked they put air pressure on each tire to 39 instead of 33. I am very upset. More

Great service team! Always friendly and helpful! So continue to go back to them for service! continue to go back to them for service! More

I arrived at 8:02 am to get a routine oil change. Waited for over 2 hours for a routine oil change. Normal turn round time is up to a hour. I missed a dr appt. @ 10am because of this dealership delay in th for over 2 hours for a routine oil change. Normal turn round time is up to a hour. I missed a dr appt. @ 10am because of this dealership delay in the service dept. I walked out of that dealer at 10:16a.m. infuriating experience and do not ever anticipate to go to this dealership ever again! 😑 More

Great people!! They would not let me leave until I had the deal I wanted. Serviced on Saturday and the same great attention was given to me and my car!! the deal I wanted. Serviced on Saturday and the same great attention was given to me and my car!! More

Thanks Stevens for you help and choose a great car for me !!!! You was very professional and very helpful to help my new car !!!! Cheers !!!! You was very professional and very helpful to help my new car !!!! Cheers More