Northwest Hyundai

I brought my Genesis in for a repair to my driver’s side door locking mechanism. I was told that the actuator had shorted out and that I would be responsible for the $100 deductible for my warranty. I agree door locking mechanism. I was told that the actuator had shorted out and that I would be responsible for the $100 deductible for my warranty. I agreed to lay the deductible and the locking mechanism was fixed. Unfortunately the side view mirror did not function properly when I drove the car home. I returned the car the next day to have this issue fixed and I was told by the Service Drive Manager Luis Machado that this window problem was essentially my responsibility and was not caused by the initial repair. I was told that i would have to pay a second deductible in order to get the mirror fixed. The mirror worked fine when I brought the car in for the door issue and did not work when I drove it home. This was not my fault and Hub Hyundai is not taking responsibility for their work. I asked that they pay for my $100 deductible and Luis refused. I cannot recommend this dealership for repairs. Chris Owen More

Hub Hyundai and the personnel there are far and above the best people I have dealt with ever buying a vehicle, and I have bought a a lot, this was not my first experience with Hub and we were pretty satisfie best people I have dealt with ever buying a vehicle, and I have bought a a lot, this was not my first experience with Hub and we were pretty satisfied with the purchases before but it had been a while and the staff faces had changed and this group starting with our salesman Ollie, to the GM, sorry can’t remember his name to finance manager Michelle, these people not only made sure I liked the deal I got they were honest throughout the entire process. On a scale of 1 to 10 this experience was an easy 12. Thank You very much Hub Hyundai. More

My 2011 sonata had an engine issue. I brought it to Hub Hyundai and dropped it off after hours. The next morning I got a call from Paul and he said the mechanic was going to inspect my sonata and give me a Hyundai and dropped it off after hours. The next morning I got a call from Paul and he said the mechanic was going to inspect my sonata and give me a call later. About an hour later Paul called me and said the engine was bad. He said it was fully covered with no out of pocket expenses and the engine was on order. This was a 100% hassle free experience. I highly recommend Paul and Hub Hyundai for the old fashioned speedy service More

Hub Hyundai is truly a reliable place to go for your car care needs. They show concern for my vehicle issues and really make the effort to get things done in a timely fashion. I don't mind waiting for my v care needs. They show concern for my vehicle issues and really make the effort to get things done in a timely fashion. I don't mind waiting for my vehicle to get serviced. The waiting area is always clean and inviting. The coffee is fresh and they have good wi-fi service. You receive updates through text regarding your vehicle or they will come to you personally to make sure you understand regarding the maintenance. I would recommend them to my love ones. More

This is the first time in 12 years that I didn’t rate this dealership with a 5 star rating. The only two (2) reasons for the reduction is for a longer than usual time to get my oil change and the most ir this dealership with a 5 star rating. The only two (2) reasons for the reduction is for a longer than usual time to get my oil change and the most irritating issue was the driver’s floor mat came back to me full of dirt after I had just paid $32 to get my car cleaned and washed. I must say, however, There is no other dealership that I would trust with my cars. More

Great service communication from my service advisor. I loved being able to see the evaluation online and once I decided to proceed with the service, it was done quickly. loved being able to see the evaluation online and once I decided to proceed with the service, it was done quickly. More

I had an awesome experience at Hub as usual. Went in for servicing and was promptly attended to, the representatives were very courteous and kept me informed throughout, overall I felt they appreciated my b servicing and was promptly attended to, the representatives were very courteous and kept me informed throughout, overall I felt they appreciated my business. More

Very professional and adhered to safety precautions. Gave me a complete review and explained what was needed for my vehicle without any pressure. There timing was great. They were ready when I arrived and c me a complete review and explained what was needed for my vehicle without any pressure. There timing was great. They were ready when I arrived and called when they were running past the scheduled completion time. The pricing, specifically the state inspection, was higher than others but I was comfortable paying more for the convenience of having it done along with the other services I needed. More

Went to Hub Hyundai for a recall fix on a recently purchased used vehicle. They were very courteous and kept me informed of the work they were doing. Sent recommendations of work my car needed and all purchased used vehicle. They were very courteous and kept me informed of the work they were doing. Sent recommendations of work my car needed and allowed me to accept or decline. I would use this dealership again. More

Terrible service department keep getting the run around. The left hand doesn’t seem to know what the right hand is doing. Maybe another dealer will have better service. No more Hyundai’s for us The left hand doesn’t seem to know what the right hand is doing. Maybe another dealer will have better service. No more Hyundai’s for us More