Northwest Jeep Chrysler Dodge Ram

xxxx-poor communication skills by Adrian. It took 7 days for diagnostics, and one month to repair. I was assigned to Adrian, and she avoided my phone calls, texts, and lied multiple times abo It took 7 days for diagnostics, and one month to repair. I was assigned to Adrian, and she avoided my phone calls, texts, and lied multiple times about what was happening to my Jeep. Adrian showed me her computer/workload and explained that she was overloaded, and I was not her only customer. I couldn’t believe she wanted empathy from me. The quote started around $1000, after the first week, then $3000 the 2nd week, $5000 the 3rd week, and ended at $6000 on the 4th week. I reported Adrian to the manager, and he shared that it was his first day as manager. I guess they all want empathy. After my call to the manager, Adrian started leaving voicemails saying she knows I reported her to the manager. Adrian stated I cut her legs off by calling the manager. She stated she adjusted the price from $7000 to $6000 to help me, but forgot the simple task to take off the core charge. After speaking with the manager, they gave me a rental after a month of lies and avoidance by Adrian. Adrian told me that the mechanic broke a part on my Jeep and will replace it free of charge. The manager said she lied, and he will make sure he handles it internally. I called and left a voicemail saying my Jeep was making the same noise when I picked it up from the service department. It’s going on two weeks, and no one returned my call. I will not take my Jeep back to them again. Untrustworthy and unprofessional to say the least. More

If you value your vehicle, your wallet, or even the basic courtesy of having your calls returned, avoid Northwest Chrysler Jeep Dodge at all costs. Northwest Jeep’s service department turned what should h courtesy of having your calls returned, avoid Northwest Chrysler Jeep Dodge at all costs. Northwest Jeep’s service department turned what should have been a straightforward warranty repair into a multi year mechanical disaster—then refused to take responsibility when their mistakes caused catastrophic damage. In 2020, they replaced the spider gears in my rear differential under warranty at only 43,000 miles. They documented using the required limited slip gear oil at that time. Two years later, during a routine 4x4 service, they reported “metallic haze and small metal flakes” in the differential— and attributed this to an over torqued bolt from their own prior repair. They performed no corrective work, and this time failed to document using the required limited slip oil at all. When I questioned the contamination, they repeatedly dismissed it as “normal break in” and assured me there was no risk. Twenty days later, after I returned because I could hear noise from the rear end, they again claimed nothing was wrong. And again, they failed to document using the correct limited slip oil when refilling the differential. Fast forward to 2025: with only about 17,000 miles on the supposedly “repaired” gears, the rear differential catastrophically failed—destroying the ring and pinion, LSD, carrier, and axle housing. The vehicle was left completely inoperable. An independent shop found the cross pin had come loose, the retaining bolt was missing, and the fluid did not appear to be limited slip oil. Their conclusion was blunt: the failure was consistent with improper prior service. When I contacted Northwest Jeep’s service manager, he initially acknowledged the abnormal nature of the failure and said they could help with reduced parts and labor costs—pending approval from ownership. That was the last meaningful communication I ever received. Over the next month, I left more than a dozen voicemails for multiple service managers and the general manager. Not one was returned. With my vehicle unusable and Northwest Jeep stonewalling me, I had no choice but to pay over $6,000 out of pocket for a full rear axle replacement elsewhere. I then filed a complaint with the Better Business Bureau. The BBB attempted to contact Northwest Jeep several times. The dealership ignored them too. Northwest Chrysler Jeep Dodge’s service department not only failed to perform proper repairs, they caused extensive damage, dismissed clear warning signs, used incorrect or undocumented fluids, and then ghosted both their customer and the BBB when held accountable. I strongly warn anyone considering doing business with Northwest Chrysler Jeep Dodge: their negligence cost me thousands of dollars, months without a vehicle, and endless frustration—followed by complete silence when confronted with their mistakes. More

Had a great experience at the dealership Ahmad was made everything easy great professional I recommend visiting the dealership everything easy great professional I recommend visiting the dealership More

We were looking for a specific car and found one at Northwest Jeep. Since we had a great experience purchasing our first vehicle there, we decided to return. Our salesman, Ahmad, truly stood out from o Northwest Jeep. Since we had a great experience purchasing our first vehicle there, we decided to return. Our salesman, Ahmad, truly stood out from others—he was attentive, personable, friendly, and genuinely cared about our experience. He made the buying process smooth, and we initially felt we left with exactly what we wanted. When we later realized the car wasn’t as clean as we had expected, we were understandably upset. Ahmad immediately took action and went above and beyond to make things right. He arranged for the car to be re-detailed, personally dropped off a rental at our home, picked up our new car, and returned it to us—all with a positive attitude. In the end, we are very satisfied and highly recommend both Ahmad and this dealership. More

Took my Dodge for service, I was assisted by John Retzlaff, he was refreshing and assuring, also great follow up. He even took time to help me with an issue that the dealership I purchased the car f Retzlaff, he was refreshing and assuring, also great follow up. He even took time to help me with an issue that the dealership I purchased the car from needs to address by advising them what the issue that they found and what needs to be fixed. More

Worst experience ever in a service department, they will tell you what you want to hear, but never deliver. tell you what you want to hear, but never deliver. More

The worst dealership experience I have ever had. Purchased a truck that I was promised was safe and good to go. $32k truck so not a junker. Within 40 miles of leaving the dealership the check engi Purchased a truck that I was promised was safe and good to go. $32k truck so not a junker. Within 40 miles of leaving the dealership the check engine light came on, further it had a significant oil leak. Dealership told me to take it home and make an appointment at my local ford dealership and they would pay to have it fixed. I live 7 hours from this dealership. Long story short they only paid $2k of the $5k repair even though they agreed to fix everything. They have left me high and dry. And to top that off they sold me a truck without a clear title. 50 days later and I still do not have it registered. I cannot legally drive the truck in my state. I was told there was an issue with an old title.... whatever that means. I will be taking legal action. Please stay away from these guys. More

Ben Irwin, the Service Manager, has saved my bacon on numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true J numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true Jeep guy who knows his stuff and always willing to go above and beyond the norm. Thank you Ben! More

Poor communication. No official service estimate for the $1680 bill. No updates they kept my car for 9 days though it was planned for 2 days. No explanation regarding wh No official service estimate for the $1680 bill. No updates they kept my car for 9 days though it was planned for 2 days. No explanation regarding what was taking so long. No updates unless I made contact with them and asked for updates, even though they said they would. More