Northwest Jeep Chrysler Dodge Ram

Britney provided excellent customer service and terrific insight on how to address my vehicle’s technology issues. insight on how to address my vehicle’s technology issues. More

Jazzmin provided great service in describing service options to meet my needs within my budget. options to meet my needs within my budget. More

I had a good experience with ben and Carson as managers… Samantha was great in sales !! I’ll tell all my friends and family to come here !! Thanks everyone Samantha was great in sales !! I’ll tell all my friends and family to come here !! Thanks everyone More

I off have bought a total of 6 vehicles from NWJCDR. I have also referred multiple friends and Family. Sales and finance are great people to work with. Good Prices as well. Service is absolutely horri I have also referred multiple friends and Family. Sales and finance are great people to work with. Good Prices as well. Service is absolutely horrible! Worse place I have ever used. Chris Stovin runs the service dept. He is not fit for that position and will lie to You. I drove 43 miles one way to have my 2021 Ram Limited repaired under warranty. I specifically said that I needed a rental. I even bought an extended warranty that guarantees me a rental. I went to drop off my truck today. He did not provide me with a vehicle and did not call Me to tell Me they didn't have any rentals available. He knew I needed one and He also said He would let Me know if none were available Knowing My drive was a distant one and that I could not go without transportation. Chris Stovin gets a F- for His lack of effort to help a loyal customer. More

Worked with Chris Stovin in service. He was awesome and was able to get my daughter’s car in quickly because he knew I was worried about her getting stranded due to mechanical issues. He was awesome and was able to get my daughter’s car in quickly because he knew I was worried about her getting stranded due to mechanical issues. He was very responsive and knowledgeable! More

I don't even know where to start. .. Hands down this is the worst dealership I have ever done business with. I purchased an Audi (certified pre-owned) from Muad in February. Bought the .. Hands down this is the worst dealership I have ever done business with. I purchased an Audi (certified pre-owned) from Muad in February. Bought the extended warranty as well. When the car was getting detailed, they broke the rear view mirror (and mount).. not a huge deal because I was told that they already had a new one on order and it would be there within two weeks. Two weeks came and went... no call, no mirror, and now they are not returning my calls. I drive down to the dealership (mind you that i have no rear view mirror in a car that is new to me) I find Muad and he tells me that i need to bring the old one in and they are going to try to fix it... (thought it was already on order???) well, that won't work because I threw the broken one away. So I have to buy a new one and have it installed ($1400), i send them a copy of the receipt, and the sales manager tells me that they won't reimburse me because the receipt has "cash customer" on it instead of my name???? 2 months after the purchase, the engine fails. I take it to Audi to get fixed and find out that the warranty I purchased was not the same as the one the dealership actually paid for. They chose a cheaper "parts only" warranty. That cost me another $3600 for labor. I make an appt to see the GM and discuss these issues and he does not show up. I drive down to the dealership, show them the paperwork backing up my concerns, and they have me wait for the "boss" to show up... NOPE. Take my phone number... not 1 call. oh yah, the "certified pre-owned inspection (that they did not do) would have revealed the potential valve failure. I am speaking with two local television stations and the attorney general about this. I will post again, but most likely you will see it on the news first. DO NOT DO BUSINESS WITH THIS DEALERSHIP More

Recommend asking for John Parenteau. He is a knowledgeable and helpful service advisor. Realistic about what service is needed at the time of visit. Thanks John! He is a knowledgeable and helpful service advisor. Realistic about what service is needed at the time of visit. Thanks John! More

I've been using this dealership for service for the past 5 years without any issues. They weren't great, but not terrible. However, today Northwest Jeep Chrysler Dodge Ram refused to honor my Lifetime Wrap 5 years without any issues. They weren't great, but not terrible. However, today Northwest Jeep Chrysler Dodge Ram refused to honor my Lifetime Wrap Warranty. They refused due to staffing issues. Because they were short staffed they were refusing to honor my Warranty because I didn't buy my vehicle there. However, it's a Warranty that is honored at "ALL" Ram dealerships. EXCEPT THEM. They are a cancer to the Dodge/Ram family More

Awesome service on my Jeep during a stressful time, Brittney Allen went above and beyond taking care of my needs. I appreciate the work your company provided, gained a loyal customer. Brittney Allen went above and beyond taking care of my needs. I appreciate the work your company provided, gained a loyal customer. More