Ben Hendrix (sales), Dave Shappell (Finance person, strong technical background)
I have been in technology sales for 20 years, I can spot BS from a mile away, With that said, I research, and I listen. I travel for a living, I was able to call or visit Jeep dealerships in No CA, OR and WA... I felt good about the vehicle I wanted to purchase.
Bottom line: They earned my business, 5 star experience, consistent and transparent (3 month sales cycle)
My fear: Some sales people will telll you what you want to hear instead of understanding the complexity of what i want to accomplish.
Dealerrater.com reviews for NW Jeep left me skeptical.
Why I purchased from NW Jeep:
1. Patients - Dave and Ben did not were patient (3 months), I never felt any pressure to do anything and I had a ton of questions.
2. Credibility- Dave and Ben answered all of my questions about everything. Many times it was the same question on different days (for clarity). What they did not know they researched and followed up. Since I work in many offices and have multiple area codes, there is no way they knew it was me calling each time.
3. Consistancy/accuracy - Ben and Dave are human, they seemed to take pride in their follow-up and accuracy of information. Car related, financing and options (i had my own research to see if I could do a better deal)
The whole package... I did find someone to sell me the same/similar car for a few hundred dollars cheaper. Ultimately Ben and Dave really earned my business.