Novato Chevrolet

Total professional and I keep coming back. Love the rides to and from my house Love the rides to and from my house More

I brought my 2008 Pontiac Torrent in because of an engine overheat issue. Kyle was my service advisor and was very communicative and friendly. overheat issue. Kyle was my service advisor and was very communicative and friendly. More

Easy transaction. Had the car I was looking for at a different lot, got it delivered next day and in and out quickly. I had all my forms ready ahead of time and all ex Had the car I was looking for at a different lot, got it delivered next day and in and out quickly. I had all my forms ready ahead of time and all expectations were met. No sneaky surprises like I got at other dealers. Thanks Novato Chevy! More

Overall great experience . All the sales staff were friendly , professional , and knowledgeable. We did not feel pressured , and we believe we were provided a fair price . All the sales staff were friendly , professional , and knowledgeable. We did not feel pressured , and we believe we were provided a fair price . More

Service is deplorable. When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET followi When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET following the directions on the notice. When we showed up on the scheduled day, we were advised that the battery was not available and the service department had no record of our appointment. They had neither the part nor the technician available. Disappointed, we asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received another notice from GM urging us to take action on a potentially dangerous mechanical issue with the battery in our Bolt. Again, we followed the instructions to schedule an appointment only to have the individual on site advise us upon arriving that the part had not been ordered. Frustrated, but patient, we again asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received an email from GM advising us that our recall was a PRIORITY REPAIR that needed to be performed AS SOON AS POSSIBLE. Once again we scheduled as instructed. This time we felt confident because we received both text and email confirmation of our appointment FROM NOVATO CHEVROLET... For the third time, we were told upon arriving that there was no part or appointment. In the spirit of resolving nothing and revealing himself to be well-above his depth, Fixed Operations Director ROGER FONG went to great lengths to avoid accountability for the obvious communication error between GM and the dealership. He implied that we were not truthful about the confirmation we received, stating that the individual listed named on the message was no longer employed at the dealership. Again, because the notice was clearly something automatically generated by their scheduling system, this only confirmed that NOVATO CHEVROLET and ROGER FONG have no idea how their automated email system works or how embarrassed they should be that they haven't updated it following an employee's departure. An APPROPRIATE response would have been an apology with corrective action that included ordering our battery and scheduling the replacement, even if that needed to be scheduled weeks or months out. An ACCEPTABLE response would have been to order the part and schedule the service without saying anything about the previous buffoonery. What I received was a completely insufficient and unsolicited explanation of how ROGER FONG doesn't understand his role as the intermediary between GM and me as the customer. Do not recommend. More

The experience was good; they worked with me on trade-in and mark up to get my out of pocket close to my goal. The 48mo 0% financing sealed the deal. and mark up to get my out of pocket close to my goal. The 48mo 0% financing sealed the deal. More

All my previous experiences at this dealership have been excellent. This experience was bad. Their 1 day service took 4 days. The story was a fuel pressure sensor needed to be ordered and installed. When excellent. This experience was bad. Their 1 day service took 4 days. The story was a fuel pressure sensor needed to be ordered and installed. When I had not heard by Wednesday night I called and was told, “Everything is done but we want to verify the fuel system in the morning. It will be ready by 10:30 tomorrow.” Sometime after 11:00 Thursday I get a call to inform me the the repair cost will be $2500 for the installation of the new valve and there may be another problem with the system. $250 diagnostic with a $600 cap for scheduled maintenance cost $450 with the only identifiable service performed being a tire inflation. More

David n everybody else help out really good and explain everything good also. Will definitely coming back everything good also. Will definitely coming back More

Placed a $1000 deposit on a Corvette in 10/20. Salesman said they would honor MSRP and only possible increase over my quoted price would be year over year manufacturer price increase. Had no contact from d said they would honor MSRP and only possible increase over my quoted price would be year over year manufacturer price increase. Had no contact from dealer until I called in 9/21, at which time I was told there would be dealer markup around $10,000 if I still wanted to complete an order. More

Alway get great service since 1979 for my old Chevy truck to my Savanna van to my Savanna van More