Nucar Chevrolet New Castle

She was very sweet and polite she took good care of me and I give here a solid 💯 100 and I give here a solid 💯 100 More

Worst service experience ever! Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they fou Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they found out it was broken. They ordered a new radio and I have made many, many calls to find out the status. In the beginning I was told it was still on order. Service is terrible about returning calls. I was finally told today my radio got sent back because they were not able to reach me after many attempts. The service manager claims they have left multiple voice mails. I went back many months and only had one, which I returned and left a voice mail. Now that they sent the radio back, they have to go through the entire warranty process again and order a new radio. Worst experience ever! More

Never buy a vehicle from nucar, took over 9. 5 months to get a vehicle that was supposed to be delivered in less than 3 months and then they weren’t willing to work with me on trading a vehicle i 5 months to get a vehicle that was supposed to be delivered in less than 3 months and then they weren’t willing to work with me on trading a vehicle in and expected me to lose 10k on a truck that I had bought 2 months earlier (had to buy a truck because the truck I ordered from nucar hadn’t been delivered yet). Karen was rude, I don’t understand how she still has a job honestly. More

I took my truck here because i had transmission fluid leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair trans leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair transmission issues on f150 truck was exclusive to ford. I would have appreciated that if they tild me in the beginning. $140 is a lot of money for me. Wouldnt have had problem with paying it if they could have fixed it. More

Do not use this company for service or sales. I purchased a vehicle from Larry Campbell. I will make this short. My truck had paint damage when I went to pick it up. It took three time to the dealership to a vehicle from Larry Campbell. I will make this short. My truck had paint damage when I went to pick it up. It took three time to the dealership to have it fixed. I then had an issue with my headlight housing and the dealership refused to fix it and blame me for the issue. (Larry Campbell). told me it was my fault amd I don’t know why I didn’t understand when I would take there BS. you stand up to them they get mad and refuse to correct any issues. Mind you this is all in 2 weeks of owning a truck. This company will not fix any issues after they sell you a vehicle even if you have a warranty. Sales and service manager are not trust worthy in no way. Buyers beware. I had to go to another dealership to have my headlight fixed though the warranty. More

In today's society people are more inclined to voice their dissatisfaction with the customer service received than to applaud exceptional service. However ,I would be remiss if i did not take the time t their dissatisfaction with the customer service received than to applaud exceptional service. However ,I would be remiss if i did not take the time to acknowledge a few members on your team. I had the pleasure of interacting with Sales Rep Tony Catalano , Sales Manager Brian Ferrell, and Robert J. Wolfe "Wolfey". All of whom are truly assets to your organization and an amazing representation of providing quality customer service. Each of these gentlemen were knowledgeable, displayed a willing to assist, and were extremely patient with me. They made my interactions with your company very pleasurable. Because of my experience not only will I continue patronizing your business but will recommend it to family and friends. Again, thank you for treating me like a valued customer. More

Don't do business Here! You Be Warned!!!! Go some where that yell at you nor waist your time nor money! Ed you failed bad! that yell at you nor waist your time nor money! Ed you failed bad! More